# Freezing when using keys

**URL:** <https://community.gemsofwar.com/t/freezing-when-using-keys/21157>\
**Category:** Support\
**Created:** [March 11, 2017, 9:51pm UTC](https://community.gemsofwar.com/t/freezing-when-using-keys/21157 "2017-03-11T21:51:48Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Mosher](https://avatars.discourse-cdn.com/v4/letter/m/4da419/32.png) [@Mosher](https://community.gemsofwar.com/u/Mosher)\
**Post date:** [March 11, 2017, 9:51pm UTC](https://community.gemsofwar.com/t/freezing-when-using-keys/21157/1 "2017-03-11T21:51:48Z")

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Getting freezing problem when using keys on XB1. So losing keys, so far lost 1 guild key and 5 gold keys