# Flash sale with update glitch **URL:** \ **Category:** Bug Reports\ **Created:** [August 28, 2019, 3:47pm UTC](https://community.gemsofwar.com/t/flash-sale-with-update-glitch/57406 "2019-08-28T15:47:59Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![HONUSDAN](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/honusdan/32/58074_2.png) [@HONUSDAN](https://community.gemsofwar.com/u/HONUSDAN)\ **Post date:** [August 28, 2019, 3:48pm UTC](https://community.gemsofwar.com/t/flash-sale-with-update-glitch/57406/1 "2019-08-28T15:48:00Z")
XBox 1 **Screenshot or image:** ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/b/bb8a3999c6b8a98a03e67519ebebf282e002b2ce.png) **What you were expecting to happen, and what actually happened:** I had received a flash sale offer for Withering Touch and 100 gems for $4.99 USD. I worked on daily tasks for about an hour before going in to accept the offer. I followed the prompts to place the order with my credit card. After placing the order I was sent back to Krystara. Usually a prompt will come up showing the purchase and how much credit toward VIP I received. This did not happen. I checked my weapons and Withering Touch was not there. The flash sale was still displayed. I had assumed I hit back instead of purchase in the XBox store. I followed the flash sale prompts again. This time after placing the order I was dashboarded and given a message that Gems of War needs an update. After the update I received 1 and only 1 prompt showing my purchase of Withering Touch and 100 gems. However, my credit card was hit twice. **How often does this happen? When did it begin happening?** This is the only time I have ever seen this. **Steps to make it happen again** The only way I could see to replicate this is to attempt to purchase something at the exact time an update is launched. ---
**Author:** ![HONUSDAN](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/honusdan/32/58074_2.png) [@HONUSDAN](https://community.gemsofwar.com/u/HONUSDAN)\ **Post date:** [August 28, 2019, 5:32pm UTC](https://community.gemsofwar.com/t/flash-sale-with-update-glitch/57406/2 "2019-08-28T17:32:53Z")
@Saltypatra Please help. How should I proceed? ---
**Author:** ![HONUSDAN](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/honusdan/32/58074_2.png) [@HONUSDAN](https://community.gemsofwar.com/u/HONUSDAN)\ **Post date:** [August 28, 2019, 7:14pm UTC](https://community.gemsofwar.com/t/flash-sale-with-update-glitch/57406/3 "2019-08-28T19:14:33Z")
I have a time limit to request a refund and since no one is getting back to me that’s what I did. If my refund for the duplicate, non-received purchase is not received I will pursue more direct measures. Good luck! ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [August 28, 2019, 7:19pm UTC](https://community.gemsofwar.com/t/flash-sale-with-update-glitch/57406/4 "2019-08-28T19:19:18Z")
Devs can’t refund cash purchases, just call your bank and tell then you were charged twice. ---
**Author:** ![HONUSDAN](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/honusdan/32/58074_2.png) [@HONUSDAN](https://community.gemsofwar.com/u/HONUSDAN)\ **Post date:** [August 28, 2019, 7:24pm UTC](https://community.gemsofwar.com/t/flash-sale-with-update-glitch/57406/5 "2019-08-28T19:24:59Z")
I already submitted it through XBox. The refund request system just isn’t very detailed. There’s a chance that they take back the weapon and gems. I would have excepted another equivalent…say some scrolls.