# \[Fixed next update 4.2.5\] Sudden game crash during startup or loading on Steam client

**URL:** <https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915>\
**Category:** Bug Reports\
**Created:** [December 12, 2018, 12:28am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915 "2018-12-12T00:28:26Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\
**Post date:** [December 12, 2018, 12:28am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/1 "2018-12-12T00:28:26Z")

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**Platform, device version and operating system:**  
PC, Steam client, Game: 4.2.0.07, OS: Win 7x64

**Screenshot or image:**  
None provided.

**What you were expecting to happen, and what actually happened:**  
The game crashed as soon as it started loading. It generated the files.  
Steam verification 100% passed. No issues.

**How often does this happen? When did it begin happening?**  
Very rarely. But it happened today, after 4.2 update got released? Stability issues?

Files: (not allowed to upload) the files - crash.dmp, error.txt.

**Steps to make it happen again**  
Run the game via Steam.  
Hope to get unlucky enough to get a crash?

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [December 12, 2018, 5:20am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/2 "2018-12-12T05:20:01Z")

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Hi Koromac, generally crashes are best directed at [technical support](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) so you can attach the files. Fortunately this sounds like a once-off, but if it happens again please see Step 8 here:

> **[Steam and PC performance issues](https://gemsofwar.zendesk.com/hc/en-us/articles/203517845-Steam-and-PC-performance-issues)**
>
> Follow the steps in this guide to help correct performance, crashing or hardware issues with Gems of War on the PC when playing the game through steam.
> Note: Please ensure Gems of War of war is clo...

We’ll need the **output\_log.txt** file immediately after a crash and before the game is opened again 🙂

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<div class="post-metadata">

**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\
**Post date:** [December 12, 2018, 10:19am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/3 "2018-12-12T10:19:23Z")

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I think this crash happened because of the delay between the transition, GoW welcome screen and the actual loading time was too big, when the game should start to load.  
I only crashed two or three times during these 10 months. I’ll create a ticket if it happens again.

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<div class="post-metadata">

**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\
**Post date:** [December 12, 2018, 10:17pm UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/4 "2018-12-12T22:17:42Z")

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It crashed again.

Here’s the file immediately after the crash.  
Also, note that I had both options, I selected Yes when I saw the message about the crash, but the game was still loading normally, then it was terminated. I still hope that logs were not overwritten, though.

Logs:  
Initialize engine version: 2017.4.11f1 (8c6b8ef6d111)  
GfxDevice: creating device client; threaded=1  
Direct3D:  
Version: Direct3D 11.0 [level 11.0]  
Renderer: Radeon™ RX 460 Graphics (ID=0x67ef)  
Vendor: ATI  
VRAM: 3072 MB  
Driver: 24.20.13019.1008  
Begin MonoManager ReloadAssembly

- Completed reload, in 0.223 seconds  
WARNING: Shader Unsupported: ‘Hidden/VideoDecodeAndroid’ - Pass ‘RGBAEXTERNAL\_TO\_RGBA’ has no vertex shader  
WARNING: Shader Unsupported: ‘Hidden/VideoDecodeAndroid’ - Setting to default shader.  
 Initializing input.

Input initialized.

Initialized touch support.

UnloadTime: 0.812207 ms  
DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

NullReferenceException: Object reference not set to an instance of an object  
at GWMaster.OnApplicationFocus (Boolean hasFocus) [0x00000] in :0

(Filename: Line: -1)

Unloading 6 Unused Serialized files (Serialized files now loaded: 0)  
Crash!!!  
SymInit: Symbol-SearchPath: ‘.;C:\Program Files (x86)\Steam\steamapps\common\Gems of War;C:\Program Files (x86)\Steam\steamapps\common\Gems of War;C:\Windows;C:\Windows\system32;SRV_C:\websymbols_[http://msdl.microsoft.com/download/symbols;](http://msdl.microsoft.com/download/symbols;)’, symOptions: 530, UserName: ‘Domen’  
OS-Version: 6.1.7601 (Service Pack 1) 0x300-0x1  
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar.exe:GemsOfWar.exe (01280000), size: 659456 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar.exe’, fileVersion: 2017.4.11.27534  
C:\Windows\SysWOW64\ntdll.dll:ntdll.dll (770F0000), size: 1572864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\SysWOW64\ntdll.dll’, fileVersion: 6.1.7601.24308  
C:\Windows\syswow64\kernel32.dll:kernel32.dll (74A60000), size: 1114112 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\kernel32.dll’, fileVersion: 6.1.7601.24308  
C:\Windows\syswow64\KERNELBASE.dll:KERNELBASE.dll (769A0000), size: 290816 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\KERNELBASE.dll’, fileVersion: 6.1.7601.24308  
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\UnityPlayer.dll:UnityPlayer.dll (66990000), size: 17739776 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\UnityPlayer.dll’, fileVersion: 2017.4.11.27534  
C:\Windows\system32\HID.DLL:HID.DLL (73EF0000), size: 36864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\HID.DLL’, fileVersion: 6.1.7600.16385  
C:\Windows\syswow64\msvcrt.dll:msvcrt.dll (74CA0000), size: 704512 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\msvcrt.dll’, fileVersion: 7.0.7601.17744  
C:\Windows\syswow64\USER32.dll:USER32.dll (76A10000), size: 1048576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USER32.dll’, fileVersion: 6.1.7601.23594  
C:\Windows\syswow64\GDI32.dll:GDI32.dll (76C70000), size: 589824 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\GDI32.dll’, fileVersion: 6.1.7601.24308  
C:\Windows\syswow64\LPK.dll:LPK.dll (74D80000), size: 40960 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\LPK.dll’, fileVersion: 6.1.7601.24280  
C:\Windows\syswow64\USP10.dll:USP10.dll (75530000), size: 643072 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USP10.dll’, fileVersion: 1.626.7601.23894  
C:\Windows\syswow64\ADVAPI32.dll:ADVAPI32.dll (74F30000), size: 659456 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\ADVAPI32.dll’, fileVersion: 6.1.7601.24308  
C:\Windows\SysWOW64\sechost.dll:sechost.dll (767B0000), size: 102400 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\SysWOW64\sechost.dll’, fileVersion: 6.1.7601.18869  
C:\Windows\syswow64\RPCRT4.dll:RPCRT4.dll (76B70000), size: 983040 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\RPCRT4.dll’, fileVersion: 6.1.7601.24308  
C:\Windows\syswow64\SspiCli.dll:SspiCli.dll (74810000), size: 393216 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SspiCli.dll’, fileVersion: 6.1.7601.24308  
C:\Windows\syswow64\CRYPTBASE.dll:CRYPTBASE.dll (74800000), size: 49152 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CRYPTBASE.dll’, fileVersion: 6.1.7601.24308  
C:\Windows\system32\VERSION.dll:VERSION.dll (72F10000), size: 36864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\VERSION.dll’, fileVersion: 6.1.7600.16385  
UnloadTime: 5.683009 ms  
C:\Windows\syswow64\ole32.dll:ole32.dll (74870000), size: 1437696 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\ole32.dll’, fileVersion: 6.1.7601.24291  
DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

C:\Windows\syswow64\SHLWAPI.dll:SHLWAPI.dll (76B10000), size: 356352 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SHLWAPI.dll’, fileVersion: 6.1.7601.17514  
C:\Windows\syswow64\SETUPAPI.dll:SETUPAPI.dll (74D90000), size: 1691648 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SETUPAPI.dll’, fileVersion: 6.1.7601.17514  
C:\Windows\syswow64\CFGMGR32.dll:CFGMGR32.dll (75500000), size: 159744 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CFGMGR32.dll’, fileVersion: 6.1.7601.17621  
C:\Windows\syswow64\OLEAUT32.dll:OLEAUT32.dll (74C00000), size: 593920 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\OLEAUT32.dll’, fileVersion: 6.1.7601.24117  
C:\Windows\syswow64\DEVOBJ.dll:DEVOBJ.dll (74D60000), size: 73728 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\DEVOBJ.dll’, fileVersion: 6.1.7601.17621  
C:\Windows\syswow64\SHELL32.dll:SHELL32.dll (75A10000), size: 12894208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SHELL32.dll’, fileVersion: 6.1.7601.24234  
C:\Windows\system32\OPENGL32.dll:OPENGL32.dll (72A10000), size: 819200 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\OPENGL32.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\GLU32.dll:GLU32.dll (73B10000), size: 139264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\GLU32.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\DDRAW.dll:DDRAW.dll (71CD0000), size: 946176 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DDRAW.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\DCIMAN32.dll:DCIMAN32.dll (74570000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DCIMAN32.dll’, fileVersion: 6.1.7601.24280  
C:\Windows\system32\dwmapi.dll:dwmapi.dll (745D0000), size: 77824 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dwmapi.dll’, fileVersion: 6.1.7601.18917  
C:\Windows\system32\WINMM.dll:WINMM.dll (73F00000), size: 204800 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINMM.dll’, fileVersion: 6.1.7601.17514  
C:\Windows\syswow64\WS2\_32.dll:WS2\_32.dll (754C0000), size: 217088 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\WS2\_32.dll’, fileVersion: 6.1.7601.23451  
C:\Windows\syswow64\NSI.dll:NSI.dll (76990000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\NSI.dll’, fileVersion: 6.1.7601.23889

Unloading 10 unused Assets to reduce memory usage. Loaded Objects now: 48373.  
Total: 96.271250 ms (FindLiveObjects: 2.712249 ms CreateObjectMapping: 5.185553 ms MarkObjects: 88.271789 ms DeleteObjects: 0.100958 ms)

C:\Windows\syswow64\IMM32.dll:IMM32.dll (75300000), size: 393216 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\IMM32.dll’, fileVersion: 6.1.7601.17514  
C:\Windows\syswow64\MSCTF.dll:MSCTF.dll (75230000), size: 839680 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\MSCTF.dll’, fileVersion: 6.1.7601.23915  
C:\Windows\system32\DNSAPI.dll:DNSAPI.dll (711F0000), size: 278528 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DNSAPI.dll’, fileVersion: 6.1.7601.24168  
C:\Windows\system32\IPHLPAPI.DLL:IPHLPAPI.DLL (72FE0000), size: 114688 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\IPHLPAPI.DLL’, fileVersion: 6.1.7601.17514  
C:\Windows\system32\WINNSI.DLL:WINNSI.DLL (72FD0000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINNSI.DLL’, fileVersion: 6.1.7601.23889  
C:\Windows\system32\WINHTTP.dll:WINHTTP.dll (72F70000), size: 360448 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINHTTP.dll’, fileVersion: 6.1.7601.24000  
C:\Windows\system32\webio.dll:webio.dll (72F20000), size: 327680 (result: 0), SymType: ‘-nosymbols-’, PDB: ‘C:\Windows\system32\webio.dll’, fileVersion: 6.1.7601.23375  
C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL:api-ms-win-core-synch-l1-2-0.DLL (72230000), size: 12288 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL’, fileVersion: 10.0.14393.2247  
C:\Program Files (x86)\Steam\gameoverlayrenderer.dll:gameoverlayrenderer.dll (68A20000), size: 1359872 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\gameoverlayrenderer.dll’, fileVersion: 4.83.53.91  
C:\Windows\syswow64\PSAPI.DLL:PSAPI.DLL (74A50000), size: 20480 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\PSAPI.DLL’, fileVersion: 6.1.7600.16385  
C:\Windows\syswow64\profapi.dll:profapi.dll (76830000), size: 45056 (result: 0), SymType: ‘-nosymbols-’, PDB: ‘C:\Windows\syswow64\profapi.dll’, fileVersion: 6.1.7600.16385  
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar\_Data\Mono\EmbedRuntime\mono.dll:mono.dll (10000000), size: 2293760 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar\_Data\Mono\EmbedRuntime\mono.dll’, fileVersion: 1.0.0.1  
C:\Windows\system32\MSWSOCK.dll:MSWSOCK.dll (73F40000), size: 245760 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\MSWSOCK.dll’, fileVersion: 6.1.7601.23451  
C:\Windows\System32\wship6.dll:wship6.dll (70EE0000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\wship6.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\uxtheme.dll:uxtheme.dll (721B0000), size: 524288 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\uxtheme.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\d3d11.dll:d3d11.dll (688A0000), size: 1527808 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\d3d11.dll’, fileVersion: 6.2.9200.16570  
C:\Windows\system32\dxgi.dll:dxgi.dll (73330000), size: 311296 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dxgi.dll’, fileVersion: 6.2.9200.16492  
C:\Windows\syswow64\WINTRUST.dll:WINTRUST.dll (768D0000), size: 192512 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\WINTRUST.dll’, fileVersion: 6.1.7601.23971  
C:\Windows\syswow64\CRYPT32.dll:CRYPT32.dll (76670000), size: 1187840 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CRYPT32.dll’, fileVersion: 6.1.7601.23971  
C:\Windows\syswow64\MSASN1.dll:MSASN1.dll (767A0000), size: 49152 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\MSASN1.dll’, fileVersion: 6.1.7601.17514  
C:\Windows\system32\aticfx32.dll:aticfx32.dll (68710000), size: 1581056 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\aticfx32.dll’, fileVersion: 24.20.13019.1008  
C:\Windows\system32\atiuxpag.dll:atiuxpag.dll (74600000), size: 180224 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\atiuxpag.dll’, fileVersion: 24.20.13019.1008  
C:\Windows\system32\atidxx32.dll:atidxx32.dll (65CB0000), size: 13479936 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\atidxx32.dll’, fileVersion: 24.20.13019.1008  
C:\Windows\system32\amdihk32.dll:amdihk32.dll (73A60000), size: 139264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\amdihk32.dll’, fileVersion: 1.0.0.0  
C:\Windows\syswow64\CLBCatQ.DLL:CLBCatQ.DLL (76840000), size: 536576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CLBCatQ.DLL’, fileVersion: 2001.12.8530.16385  
C:\Windows\system32\wbem\wbemprox.dll:wbemprox.dll (746B0000), size: 40960 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\wbemprox.dll’, fileVersion: 6.2.9200.16398  
C:\Windows\system32\wbemcomn2.dll:wbemcomn2.dll (72D00000), size: 397312 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbemcomn2.dll’, fileVersion: 6.2.9200.16398  
C:\Windows\system32\CRYPTSP.dll:CRYPTSP.dll (71CA0000), size: 94208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\CRYPTSP.dll’, fileVersion: 6.1.7601.23471  
C:\Windows\system32\rsaenh.dll:rsaenh.dll (71560000), size: 241664 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\rsaenh.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\RpcRtRemote.dll:RpcRtRemote.dll (70DE0000), size: 57344 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\RpcRtRemote.dll’, fileVersion: 6.1.7601.17514  
C:\Windows\system32\wbem\wbemsvc.dll:wbemsvc.dll (74640000), size: 65536 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\wbemsvc.dll’, fileVersion: 6.2.9200.16398  
C:\Windows\system32\wbem\fastprox.dll:fastprox.dll (6EDE0000), size: 651264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\fastprox.dll’, fileVersion: 6.2.9200.16398  
C:\Windows\system32\NTDSAPI.dll:NTDSAPI.dll (73A40000), size: 98304 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\NTDSAPI.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\System32\MMDevApi.dll:MMDevApi.dll (718B0000), size: 233472 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\MMDevApi.dll’, fileVersion: 6.1.7601.17514  
C:\Windows\System32\PROPSYS.dll:PROPSYS.dll (73520000), size: 1003520 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\PROPSYS.dll’, fileVersion: 7.0.7601.17514  
C:\Windows\system32\wdmaud.drv:wdmaud.drv (71880000), size: 196608 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wdmaud.drv’, fileVersion: 6.1.7601.17514  
C:\Windows\system32\ksuser.dll:ksuser.dll (71CC0000), size: 16384 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\ksuser.dll’, fileVersion: 6.1.7601.19091  
C:\Windows\system32\AVRT.dll:AVRT.dll (71870000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\AVRT.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\AUDIOSES.DLL:AUDIOSES.DLL (71830000), size: 221184 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\AUDIOSES.DLL’, fileVersion: 6.1.7601.23471  
C:\Windows\system32\msacm32.drv:msacm32.drv (717F0000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\msacm32.drv’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\MSACM32.dll:MSACM32.dll (717D0000), size: 81920 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\MSACM32.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\midimap.dll:midimap.dll (717C0000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\midimap.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\xinput1\_3.dll:xinput1\_3.dll (06180000), size: 90112 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\xinput1\_3.dll’, fileVersion: 9.18.944.0  
C:\Windows\system32\mscms.dll:mscms.dll (716E0000), size: 495616 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\mscms.dll’, fileVersion: 6.1.7601.23971  
C:\Windows\syswow64\USERENV.dll:USERENV.dll (769F0000), size: 94208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USERENV.dll’, fileVersion: 6.1.7601.17514  
C:\Windows\system32\icm32.dll:icm32.dll (72DA0000), size: 229376 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\icm32.dll’, fileVersion: 6.1.7601.23971  
C:\Windows\system32\dhcpcsvc6.DLL:dhcpcsvc6.DLL (73B00000), size: 53248 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dhcpcsvc6.DLL’, fileVersion: 6.1.7601.17970  
C:\Windows\system32\dhcpcsvc.DLL:dhcpcsvc.DLL (729A0000), size: 73728 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dhcpcsvc.DLL’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\credssp.dll:credssp.dll (711D0000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\credssp.dll’, fileVersion: 6.1.7601.24308  
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\steam\_api.dll:steam\_api.dll (71920000), size: 237568 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\steam\_api.dll’, fileVersion: 4.28.51.7  
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar\_Data\Plugins\steam\_api.dll:steam\_api.dll (70F30000), size: 237568 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar\_Data\Plugins\steam\_api.dll’, fileVersion: 4.28.51.7  
C:\Program Files (x86)\Steam\steamclient.dll:steamclient.dll (695E0000), size: 12926976 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamclient.dll’, fileVersion: 4.83.53.91  
C:\Windows\syswow64\imagehlp.dll:imagehlp.dll (76900000), size: 176128 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\imagehlp.dll’, fileVersion: 6.1.7601.18288  
C:\Program Files (x86)\Steam\tier0\_s.dll:tier0\_s.dll (737B0000), size: 630784 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\tier0\_s.dll’, fileVersion: 4.83.53.91  
C:\Program Files (x86)\Steam\vstdlib\_s.dll:vstdlib\_s.dll (72E20000), size: 385024 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\vstdlib\_s.dll’, fileVersion: 4.83.53.91  
C:\Windows\system32\Secur32.dll:Secur32.dll (73E70000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\Secur32.dll’, fileVersion: 6.1.7601.24308  
C:\Windows\System32\wshtcpip.dll:wshtcpip.dll (745C0000), size: 20480 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\wshtcpip.dll’, fileVersion: 6.1.7600.16385  
C:\Windows\system32\dbghelp.dll:dbghelp.dll (68590000), size: 962560 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dbghelp.dll’, fileVersion: 6.1.7601.17514  
C:\Program Files (x86)\Steam\steam.dll:steam.dll (684C0000), size: 794624 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steam.dll’  
C:\Program Files (x86)\Steam\Steam2.dll:Steam2.dll (67C00000), size: 2887680 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\Steam2.dll’, fileVersion: 2.0.2117.156

========== OUTPUTING STACK TRACE ==================

0x754C1370 (WS2\_32) Ordinal490  
0x754C532A (WS2\_32) WSALookupServiceNextW  
0x754C6485 (WS2\_32) WSALookupServiceBeginW  
0x754C4A99 (WS2\_32) GetAddrInfoW  
0x754C4303 (WS2\_32) getaddrinfo  
0x676F9237 (UnityPlayer) UnityMain

========== END OF STACKTRACE ===========

\*\*\*\* Crash! \*\*\*\*

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<div class="post-metadata">

**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\
**Post date:** [December 12, 2018, 10:40pm UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/5 "2018-12-12T22:40:21Z")

</div>

I also wrote to the Support Team. 🙂  
Ticket ID: #68995  
I provided all the logs, including DxDiag there as well.

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<div class="post-metadata">

**Author:** ![littlevamp78](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@littlevamp78](https://community.gemsofwar.com/u/littlevamp78)\
**Post date:** [December 13, 2018, 12:56am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/6 "2018-12-13T00:56:25Z")

</div>

I’m not sure if this is the right place for it but mine has also been doing this with steam since the 4.2 update. It will say an instance is already running 4 to 5 times before it will load. I can’t load it from the shortcut at all (which is cute btw) and have to go to the game page to get it to load.

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<div class="post-metadata">

**Author:** ![noob](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/noob/32/54823_2.png) [@noob](https://community.gemsofwar.com/u/noob)\
**Post date:** [December 13, 2018, 1:15am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/7 "2018-12-13T01:15:54Z")

</div>

i had the same problem. what i did was deleting the old shortcut and making a new one from steam  
game starts normally since then

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<div class="post-metadata">

**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [December 13, 2018, 2:39am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/8 "2018-12-13T02:39:27Z")

</div>

Hey the shortcut is probably trying to load the old version, please create a new shortcut and it should work.

Let us know how you go.

@Koromac I replied to your support ticket, probably easier to handle this there.

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<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [December 13, 2018, 3:36am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/9 "2018-12-13T03:36:41Z")

</div>

Hey @koromac

Thanks to your report this issue has been resolved for the next update version 4.2.5. 😄 🎄

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<div class="post-metadata">

**Author:** ![Koromac](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/koromac/32/59857_2.png) [@Koromac](https://community.gemsofwar.com/u/Koromac)\
**Post date:** [December 13, 2018, 10:49am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/10 "2018-12-13T10:49:54Z")

</div>

Thank goodness! That was fast! Fast and efficient, I like it. 😄

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<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [December 14, 2018, 4:45am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/11 "2018-12-14T04:45:41Z")

</div>

A Christmas gift from us to you?

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<div class="post-metadata">

**Author:** ![littlevamp78](https://avatars.discourse-cdn.com/v4/letter/l/6f9a4e/32.png) [@littlevamp78](https://community.gemsofwar.com/u/littlevamp78)\
**Post date:** [December 14, 2018, 6:18am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/12 "2018-12-14T06:18:55Z")

</div>

> [@Kafka](#):
>
> Hey the shortcut is probably trying to load the old version, please create a new shortcut and it should work.
> 
> Let us know how you go.

I did this and it will work if the shortcut is left on the desktop but when put on the taskbar the problem starts up agian. The pic for the shortcut also changes when on the taskbar to a christmas one.

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<div class="post-metadata">

**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [December 17, 2018, 12:32am UTC](https://community.gemsofwar.com/t/fixed-next-update-4-2-5-sudden-game-crash-during-startup-or-loading-on-steam-client/49915/13 "2018-12-17T00:32:56Z")

</div>

Thanks for letting us know!