# \[Fixed!\] Game crashing since 8.1 **URL:** \ **Category:** Bug Reports\ **Created:** [September 4, 2024, 2:26am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048 "2024-09-04T02:26:50Z")\ **Posts on this page:** 12\ **Page:** 8
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [September 17, 2024, 1:32am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/147 "2024-09-17T01:32:37Z")
Hello 🙂 Please contact Support via Ticket to get your missing rewards. ---
**Author:** ![SirLOL](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@SirLOL](https://community.gemsofwar.com/u/SirLOL)\ **Post date:** [September 17, 2024, 5:28am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/148 "2024-09-17T05:28:18Z")
Ive been trying with no success… ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [September 17, 2024, 8:19am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/149 "2024-09-17T08:19:41Z")
> [@Bramble](#): > > Please contact Support via Ticket to get your missing rewards. Could you please provide a few more details on what we are supposed to write into that Ticket? I’m sure there are a lot of us that lost event sigils due to the crashes, in multiple events, requiring us to either buy the next shop tier (for several hundred gems) or forfeit the reward tier we would have reached without those crashes. Should we just request some ballpark number roughly covering our losses, like 1000 gems? Or do you need some more detailed information, like a list of reward tiers missed for each event in case we didn’t throw in extra purchases? I’d appreciate a fast response, I’d like to write a community guide to help players submit their tickets. ---
**Author:** ![Seward101](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@Seward101](https://community.gemsofwar.com/u/Seward101)\ **Post date:** [September 17, 2024, 8:55am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/150 "2024-09-17T08:55:30Z")
Why not just add another vault event instead of us having to go through the ball ache of submitting tickets individually? We all missed out on rewards due to the bug. Which came out vault weekend too. Less work for you and us ---
**Author:** ![Wolfchadren](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wolfchadren/32/99444_2.png) [@Wolfchadren](https://community.gemsofwar.com/u/Wolfchadren)\ **Post date:** [September 17, 2024, 9:53am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/151 "2024-09-17T09:53:57Z")
If, which is a big if, they do another vault weekend they should also give a pack of verses as compensation. Though that’s wishful thinking of course. ---
**Author:** ![DJBast](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@DJBast](https://community.gemsofwar.com/u/DJBast)\ **Post date:** [September 17, 2024, 1:38pm UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/152 "2024-09-17T13:38:11Z")
I’ve found anytime the game crashes (mode doesn’t matter) for me on XBox, it’s when I’m quickly hitting the A button to get through the end match info to get the next match loading quickly. If I start spamming the A as the last enemy troop dies, it will freeze, go back to the dashboard, and I gotta restart the game. If I don’t spam the button at the end of a match, it hasn’t frozen yet, but wildly annoying to break that habit of spamming to quickly get through matches. ---
**Author:** ![Kelana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kelana/32/88601_2.png) [@Kelana](https://community.gemsofwar.com/u/Kelana)\ **Post date:** [September 19, 2024, 10:04pm UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/153 "2024-09-19T22:04:40Z")
> [@Bramble](#): > > Please contact Support via Ticket to get your missing rewards. I’ve been thinking about this response for the last 3 days now (since you posted it). Respectfully, do you really want us all to flood you with a bunch of requests for compensation? Half of the crashes were during an event that isn’t even here anymore. How would that even work? @Bramble @Kafka ---
**Author:** ![Sotoria](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sotoria/32/99227_2.png) [@Sotoria](https://community.gemsofwar.com/u/Sotoria)\ **Post date:** [September 19, 2024, 10:14pm UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/154 "2024-09-19T22:14:02Z")
The player base does not care, statistically speaking, they keep playing. So they just do nothing. Look at the steam charts, none of their f ups changes something. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [September 20, 2024, 2:04am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/155 "2024-09-20T02:04:33Z")
Hello 🙂 No, please do not all individually submit tickets. The matter of compensation is currently being discussed within the development team. ---
**Author:** ![Darkborne](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkborne/32/95796_2.png) [@Darkborne](https://community.gemsofwar.com/u/Darkborne)\ **Post date:** [September 20, 2024, 5:14am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/156 "2024-09-20T05:14:33Z")
Thank you for the update @Bramble.đź‘Ť The devs have probably already decided how they are going to compensate us. But quite honestly, the most appropriate way to do so has already been suggested by the community. There is a scheduled arena event on October 18th. All the devs have to do is just replace that with a vault weekend to make it the most effective and easiest way to compensate us. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [September 25, 2024, 4:53am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/157 "2024-09-25T04:53:25Z")
Hello 🙂 Just wanted to put this link here: [8.1 Crash Bug Vault Announcement - Official News - Gems of War | Forums](https://community.gemsofwar.com/t/8-1-crash-bug-vault-announcement/85272) Thank you guys for the suggestions 🙂 ---
**Author:** ![Talcaram](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/talcaram/32/99398_2.png) [@Talcaram](https://community.gemsofwar.com/u/Talcaram)\ **Post date:** [September 29, 2024, 8:24am UTC](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048/158 "2024-09-29T08:24:04Z")
A cosmetic pet “clumsy program” could be funny 🤣 Don’t try upgrade it, could make it worse [Previous page](https://community.gemsofwar.com/t/fixed-game-crashing-since-8-1/85048.md?page=7)