# \[Fixed\] Depths of Sin cant unlock **URL:** \ **Category:** Bug Reports\ **Created:** [May 1, 2020, 7:11am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167 "2020-05-01T07:11:53Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Dinosuitgirl](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dinosuitgirl/32/61858_2.png) [@Dinosuitgirl](https://community.gemsofwar.com/u/Dinosuitgirl)\ **Post date:** [May 1, 2020, 7:38am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/21 "2020-05-01T07:38:07Z")
I’ve done 5 hard resets of xbox console… booted out from the game 7 times done the force exit and restarted 3 times… Its definitely broken \>:( ---
**Author:** ![dheilghas5127](https://avatars.discourse-cdn.com/v4/letter/d/b38774/32.png) [@dheilghas5127](https://community.gemsofwar.com/u/dheilghas5127)\ **Post date:** [May 1, 2020, 7:38am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/22 "2020-05-01T07:38:41Z")
![Screenshot_20200501-033515](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/a/eab8353275403a74b50b1ccdad71a6e60f083d84.jpeg) Still having the CLIFFY 505 issue ---
**Author:** ![IbstockMafia](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ibstockmafia/32/74600_2.png) [@IbstockMafia](https://community.gemsofwar.com/u/IbstockMafia)\ **Post date:** [May 1, 2020, 7:41am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/23 "2020-05-01T07:41:17Z")
It’s there end, so i won’t bother with keep restarting my console lol ---
**Author:** ![CyberZ](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@CyberZ](https://community.gemsofwar.com/u/CyberZ)\ **Post date:** [May 1, 2020, 7:42am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/24 "2020-05-01T07:42:05Z")
Same on Samsung Android. Please correct it quickly. Lvl 500 takes time and i dont want to lose this day its holyday ---
**Author:** ![dheilghas5127](https://avatars.discourse-cdn.com/v4/letter/d/b38774/32.png) [@dheilghas5127](https://community.gemsofwar.com/u/dheilghas5127)\ **Post date:** [May 1, 2020, 7:42am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/25 "2020-05-01T07:42:52Z")
I agree CyberZ. i’ve been waiting for this faction to come out for a while now lol ---
**Author:** ![OregonHirsch09](https://avatars.discourse-cdn.com/v4/letter/o/9dc877/32.png) [@OregonHirsch09](https://community.gemsofwar.com/u/OregonHirsch09)\ **Post date:** [May 1, 2020, 7:43am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/26 "2020-05-01T07:43:03Z")
Guys, for me as it is on all platforms and according the message I would say its server based so need to be fixed on server of if necessary client need somehow to be patched during loading the gane. A XB hard reset will not help ball is at the devs. ---
**Author:** ![mERGER](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@mERGER](https://community.gemsofwar.com/u/mERGER)\ **Post date:** [May 1, 2020, 7:44am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/27 "2020-05-01T07:44:34Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/7/975bb66729a668a0198e7e9ce1e0588cd7cd4f32.jpeg) It works for me, on steam ---
**Author:** ![dheilghas5127](https://avatars.discourse-cdn.com/v4/letter/d/b38774/32.png) [@dheilghas5127](https://community.gemsofwar.com/u/dheilghas5127)\ **Post date:** [May 1, 2020, 7:45am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/28 "2020-05-01T07:45:20Z")
I feel like it may have something to do with Tartarus as well. Did anyone else notice that his Darken Souls trait was taking effect with every gem match, even if it wasn’t purple? It was doing that for me when I was matching gems and when the enemy was matching gems ---
**Author:** ![cat](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@cat](https://community.gemsofwar.com/u/cat)\ **Post date:** [May 1, 2020, 7:45am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/29 "2020-05-01T07:45:41Z")
i have the same problem on steam and on android ---
**Author:** ![Live](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/live/32/40596_2.png) [@Live](https://community.gemsofwar.com/u/Live)\ **Post date:** [May 1, 2020, 7:48am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/30 "2020-05-01T07:48:30Z")
We all have this Problem, all plattforms. ---
**Author:** ![OregonHirsch09](https://avatars.discourse-cdn.com/v4/letter/o/9dc877/32.png) [@OregonHirsch09](https://community.gemsofwar.com/u/OregonHirsch09)\ **Post date:** [May 1, 2020, 7:49am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/31 "2020-05-01T07:49:33Z")
Ok no server connection now on xb android steam looks they do something. Had the same issue at 8.40 for 10 minutes ---
**Author:** ![toljazn](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/toljazn/32/43185_2.png) [@toljazn](https://community.gemsofwar.com/u/toljazn)\ **Post date:** [May 1, 2020, 7:52am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/32 "2020-05-01T07:52:04Z")
I bet if u try to spend money on something it’s not broke 😂 ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [May 1, 2020, 7:55am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/33 "2020-05-01T07:55:35Z")
We are working on this issue as we speak. ---
**Author:** ![OregonHirsch09](https://avatars.discourse-cdn.com/v4/letter/o/9dc877/32.png) [@OregonHirsch09](https://community.gemsofwar.com/u/OregonHirsch09)\ **Post date:** [May 1, 2020, 7:56am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/34 "2020-05-01T07:56:46Z")
Thanks for the update!! I will do my daylies and play with my new mythic until its fixed ---
**Author:** ![Shaylynn](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@Shaylynn](https://community.gemsofwar.com/u/Shaylynn)\ **Post date:** [May 1, 2020, 7:57am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/35 "2020-05-01T07:57:51Z")
![Screenshot_20200501_094123_air.com.and.games505.gemsofwar](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/6/668258cb79932cbcdfe3367bb1d752ac8973136a.jpeg) Same problem playing from an Android phone ---
**Author:** ![jpraveensn](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jpraveensn/32/74494_2.png) [@jpraveensn](https://community.gemsofwar.com/u/jpraveensn)\ **Post date:** [May 1, 2020, 8:10am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/36 "2020-05-01T08:10:41Z")
Works for me now. ---
**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\ **Post date:** [May 1, 2020, 8:11am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/37 "2020-05-01T08:11:28Z")
Thank you @Saltypatra for working to get it fixed for us 😃 ---
**Author:** ![Dinosuitgirl](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dinosuitgirl/32/61858_2.png) [@Dinosuitgirl](https://community.gemsofwar.com/u/Dinosuitgirl)\ **Post date:** [May 1, 2020, 8:12am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/38 "2020-05-01T08:12:12Z")
still broken on xbox… 1 hard restart and 2 crash restarts ---
**Author:** ![dheilghas5127](https://avatars.discourse-cdn.com/v4/letter/d/b38774/32.png) [@dheilghas5127](https://community.gemsofwar.com/u/dheilghas5127)\ **Post date:** [May 1, 2020, 8:12am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/39 "2020-05-01T08:12:16Z")
Thank you @Saltypatra for getting it fixed for us!!! ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [May 1, 2020, 8:12am UTC](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167/40 "2020-05-01T08:12:29Z")
Good news, we have found a fix and are in the process of pushing it out. Please restart your game/or device to see it. 🙂 [Previous page](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167.md?page=1) [Next page](https://community.gemsofwar.com/t/fixed-depths-of-sin-cant-unlock/63167.md?page=3)