# \[Fixed\] Cliffy Error on "Upgrade Offer" **URL:** \ **Category:** Bug Reports\ **Created:** [November 4, 2024, 7:30am UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318 "2024-11-04T07:30:35Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![Rastafar](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rastafar/32/95924_2.png) [@Rastafar](https://community.gemsofwar.com/u/Rastafar)\ **Post date:** [November 4, 2024, 5:54pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/43 "2024-11-04T17:54:28Z")
Same here: Steam/Ios account ---
**Author:** ![SilentCitizen](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/silentcitizen/32/88855_2.png) [@SilentCitizen](https://community.gemsofwar.com/u/SilentCitizen)\ **Post date:** [November 4, 2024, 6:39pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/44 "2024-11-04T18:39:41Z")
I think it shows just how much regard this company has for its customers that they leave a severe bug hanging with no one available to address it until, what, tomorrow when they get back? ---
**Author:** ![GODZILLA](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/godzilla/32/102937_2.png) [@GODZILLA](https://community.gemsofwar.com/u/GODZILLA)\ **Post date:** [November 4, 2024, 6:50pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/45 "2024-11-04T18:50:23Z")
It’s amazing how long it takes them to react, considering that the bug makes it impossible to take advantage of the irresistibly cheap purchase offer. Anyone who finds the sarcasm can keep it for free for the 10th anniversary. ---
**Author:** ![overthinker](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/overthinker/32/86337_2.png) [@overthinker](https://community.gemsofwar.com/u/overthinker)\ **Post date:** [November 4, 2024, 6:51pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/46 "2024-11-04T18:51:36Z")
And here I was thinking “OK, they haven’t fixed known bugs, but at least there weren’t new critical ones with the update” 😂 Also, we might have seen this coming, as we were given infamous 50 gems along with the Amira troop 😅 ---
**Author:** ![SilentCitizen](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/silentcitizen/32/88855_2.png) [@SilentCitizen](https://community.gemsofwar.com/u/SilentCitizen)\ **Post date:** [November 4, 2024, 6:59pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/47 "2024-11-04T18:59:19Z")
What I want to know is… who is this CLIFFY person and are they being paid every time that thing pops up? 🙃 ---
**Author:** ![esabreen](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/esabreen/32/63521_2.png) [@esabreen](https://community.gemsofwar.com/u/esabreen)\ **Post date:** [November 4, 2024, 6:59pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/48 "2024-11-04T18:59:52Z")
Same for Samsung tablet. Happy Anniversary alright. 😠 ---
**Author:** ![Lucien](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lucien/32/75325_2.png) [@Lucien](https://community.gemsofwar.com/u/Lucien)\ **Post date:** [November 4, 2024, 7:00pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/49 "2024-11-04T19:00:45Z")
at least it will remedy itself in 13 hours or so ---
**Author:** ![GODZILLA](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/godzilla/32/102937_2.png) [@GODZILLA](https://community.gemsofwar.com/u/GODZILLA)\ **Post date:** [November 4, 2024, 7:16pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/50 "2024-11-04T19:16:40Z")
![ZomboMeme 04112024081524](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/8/28518322ab998b6b368b6cb43f97c692251c086f.jpeg) ---
**Author:** ![Draegor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/draegor/32/70763_2.png) [@Draegor](https://community.gemsofwar.com/u/Draegor)\ **Post date:** [November 4, 2024, 7:28pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/51 "2024-11-04T19:28:29Z")
Same here on Nintendo Switch. ![1000005544](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/c/ec224603fd912fab82f2129d30cef690c5de3b35.gif) I got stuck reloading my game. Cliffy error 15 times in a row… ---
**Author:** ![GANNICUS1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gannicus1/32/70687_2.png) [@GANNICUS1](https://community.gemsofwar.com/u/GANNICUS1)\ **Post date:** [November 4, 2024, 7:28pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/52 "2024-11-04T19:28:35Z")
its back why dont the DEVS fix this annoying error i had it 6x now and its super annoying , Devs want more money but they refused to fix an error that we get all the time. I am in windows 10 on steam on my PC . FIX IT ---
**Author:** ![PrincessFreyaB4U](https://avatars.discourse-cdn.com/v4/letter/p/a88e57/32.png) [@PrincessFreyaB4U](https://community.gemsofwar.com/u/PrincessFreyaB4U)\ **Post date:** [November 4, 2024, 7:38pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/53 "2024-11-04T19:38:40Z")
I’m having it too. Can’t even report it through the game cause it restarts. ---
**Author:** ![PrincessFreyaB4U](https://avatars.discourse-cdn.com/v4/letter/p/a88e57/32.png) [@PrincessFreyaB4U](https://community.gemsofwar.com/u/PrincessFreyaB4U)\ **Post date:** [November 4, 2024, 7:46pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/54 "2024-11-04T19:46:00Z")
Seems to happen with that add. ---
**Author:** ![Tresk](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tresk/32/98004_2.png) [@Tresk](https://community.gemsofwar.com/u/Tresk)\ **Post date:** [November 4, 2024, 8:31pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/55 "2024-11-04T20:31:18Z")
> [@SilentCitizen](#): > > I think it shows just how much regard this company has for its customers that they leave a severe bug hanging with no one available to address it until, what, tomorrow when they get back? My humble prediction is that this will be completely ignored until it times out. ---
**Author:** ![Darklord1](https://avatars.discourse-cdn.com/v4/letter/d/ea5d25/32.png) [@Darklord1](https://community.gemsofwar.com/u/Darklord1)\ **Post date:** [November 4, 2024, 8:48pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/56 "2024-11-04T20:48:12Z")
This bug will be around for the month. I had no Cliffy as the troop is still on my mail but expect it to appear when I collect so currently it’s just when you want the pain. ---
**Author:** ![Lucien](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lucien/32/75325_2.png) [@Lucien](https://community.gemsofwar.com/u/Lucien)\ **Post date:** [November 4, 2024, 11:53pm UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/57 "2024-11-04T23:53:12Z")
collect it and it will be gone in 24 hours or daily reset ---
**Author:** ![GANNICUS1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gannicus1/32/70687_2.png) [@GANNICUS1](https://community.gemsofwar.com/u/GANNICUS1)\ **Post date:** [November 5, 2024, 1:26am UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/58 "2024-11-05T01:26:27Z")
sure you can i did by taking a screen shot and then sent inn a ticket ---
**Author:** ![Ilmarien](https://avatars.discourse-cdn.com/v4/letter/i/7ea924/32.png) [@Ilmarien](https://community.gemsofwar.com/u/Ilmarien)\ **Post date:** [November 5, 2024, 2:04am UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/59 "2024-11-05T02:04:15Z")
Even completely upgrading the troop, all traits, ascension and lv 20, I’m still getting it’s “Special Offer” and the Cliffy Error. Incredible that the system doesn’t even recognize the offer is useless. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [November 5, 2024, 2:23am UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/60 "2024-11-05T02:23:04Z")
Hi all, very sorry for the delay in picking up this bug report, it is a public holiday here today. I’ve flagged down a programmer who is looking into this now. I’ve published this help center article about the issue: > **[CLIFFY error on Dragonknight Amira Offer window](https://gemsofwar.zendesk.com/hc/en-us/articles/11157284273295-CLIFFY-error-on-Dragonknight-Amira-Offer-window)** > > Select 'follow' in the top right-hand corner to be notified of any updates to this issue > > Status > This issue is under investigation by the development team. >   > The Issue > CLIFFY error messages are app... Thank you for all the screenshots of the error codes and also to @esslee for sharing the workaround to avoid restarting on touch screen & pc. I’ll keep an eye out for any updates about the issue to share with you all today before the full team is back at the office tomorrow. ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [November 5, 2024, 2:25am UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/61 "2024-11-05T02:25:34Z")
6x? In a minute or what? I’ve had that error more than 100x already … ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [November 5, 2024, 2:30am UTC](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318/62 "2024-11-05T02:30:36Z")
> [@Kafka](#): > > Thank you for all the screenshots of the error codes and also to @esslee for sharing the workaround to avoid restarting on touch screen & pc. FWIW, that workaround does not work for me (on Android and on Steam); clicking outside the CLIFFY dialog dismisses the dialog, but the game does still immediately restart anyway. (on edit, esslee mentioned iPad, so maybe whether this avoids a restart is platform-specific and I’m unlucky on my platforms…) [Previous page](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318.md?page=2) [Next page](https://community.gemsofwar.com/t/fixed-cliffy-error-on-upgrade-offer/86318.md?page=4)