# \[Fixed\] Chat unavailable **URL:** \ **Category:** Bug Reports\ **Created:** [April 16, 2022, 10:38am UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067 "2022-04-16T10:38:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Hawx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hawx/32/75772_2.png) [@Hawx](https://community.gemsofwar.com/u/Hawx)\ **Post date:** [April 16, 2022, 10:38am UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/1 "2022-04-16T10:38:39Z")
**Platform, device version and operating system:** For me: PC/Mobile Reports down on: PC/Mobile, Switch, PS, Xbox **Screenshot or image:** ![Gems of War_2022-04-16-10-33-16](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/a/5add76620927a1e270bb11716b056d14e62f4bfa.jpeg) **What you were expecting to happen** Selecting ‘connect to global chat’ in game allows you to connect to the in game chat. Instead an error message appears and you can not connect to either global or guild chat. No access to the chat ui, emojis, titles, chat settings etc. **How often does this happen? When did it begin happening?** This happens every time you try to connect. Widespread reports that it is affecting all platforms. (will add link to thread) **Steps to make it happen again** -open game, select chat icon -select connect to chat -observe error ---
**Author:** ![Hawx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hawx/32/75772_2.png) [@Hawx](https://community.gemsofwar.com/u/Hawx)\ **Post date:** [April 16, 2022, 10:39am UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/2 "2022-04-16T10:39:21Z")
Link to discussion about this issue: [https://community.gemsofwar.com/t/global-down/75062?u=hawx](https://community.gemsofwar.com/t/global-down/75062) ---
**Author:** ![Shaylynn](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@Shaylynn](https://community.gemsofwar.com/u/Shaylynn)\ **Post date:** [April 16, 2022, 10:45am UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/3 "2022-04-16T10:45:05Z")
No guild chat nor global chat here either. I play from an Android Phone. The first reported chat being down is currently 7 hours ago in anorher subject, so it has been down for hours. There have also been a daily reset, where it didn’t correct itself. ![Screenshot_20220416-121613](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/f/af68de564dd31517121f4c1df293c3a4ec29eb97.jpeg) ---
**Author:** ![Sleiphnir](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sleiphnir/32/67131_2.png) [@Sleiphnir](https://community.gemsofwar.com/u/Sleiphnir)\ **Post date:** [April 16, 2022, 10:52am UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/4 "2022-04-16T10:52:09Z")
Same on the side of France . Impossible to get acquainted on the 300 or guild ![Screenshot_20220416-124544](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/0/b0fd959aea319bf2638203ca2d9dc871cf735b50.jpeg) ---
**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\ **Post date:** [April 16, 2022, 11:21am UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/5 "2022-04-16T11:21:49Z")
Probably will not be fixed till tuesday. ---
**Author:** ![ElgynsToy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/elgynstoy/32/74906_2.png) [@ElgynsToy](https://community.gemsofwar.com/u/ElgynsToy)\ **Post date:** [April 16, 2022, 11:28am UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/6 "2022-04-16T11:28:26Z")
Would like to think that there would be somebody floating about with some kind of escalation contact/process to alert the dev team to this. Even on a holiday weekend. Would be pretty unusual if there wasn’t o\_O ---
**Author:** ![Shaylynn](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@Shaylynn](https://community.gemsofwar.com/u/Shaylynn)\ **Post date:** [April 16, 2022, 12:20pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/7 "2022-04-16T12:20:29Z")
There probably is, however they only react to problems or bugs that has impact on their ability to make money. Whether chat in working or not doesn’t have an effect on people spending money or not, so yeah either the problem will fix itself at weekly reset or they will begin to look at it Tuesday. I would love to be wrong and that they will fix it, but they havn’t bothered before to fix bugs that even ruins gameplay or isn’t working as intented or as explained. And no you cant have your gems back, but you can get 50 or 100 gems as an apologi. ---
**Author:** ![ElgynsToy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/elgynstoy/32/74906_2.png) [@ElgynsToy](https://community.gemsofwar.com/u/ElgynsToy)\ **Post date:** [April 16, 2022, 12:24pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/8 "2022-04-16T12:24:56Z")
Well, that’s depressing ☹ ---
**Author:** ![Tigress](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tigress/32/76001_2.png) [@Tigress](https://community.gemsofwar.com/u/Tigress)\ **Post date:** [April 16, 2022, 1:04pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/9 "2022-04-16T13:04:28Z")
Its down on mobile too, my chat crashed last night i was hoping it would fix itself by morning but that hasn’t been the case ---
**Author:** ![foxdvd](https://avatars.discourse-cdn.com/v4/letter/f/0ea827/32.png) [@foxdvd](https://community.gemsofwar.com/u/foxdvd)\ **Post date:** [April 16, 2022, 1:31pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/10 "2022-04-16T13:31:28Z")
The post above about not coming in on their day off unless it impacts money is right…but I would argue seeing the strange group of people the live in global chat…anything they breaks addicts from something could cause them to stay away for good. Chat being down for 4 days could end up costing more in the long run then store front being down for a day… ---
**Author:** ![Sleiphnir](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sleiphnir/32/67131_2.png) [@Sleiphnir](https://community.gemsofwar.com/u/Sleiphnir)\ **Post date:** [April 16, 2022, 1:44pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/11 "2022-04-16T13:44:43Z")
At the same time, given what is said most of the time about the chat, it’s a bit of an intellectual holiday for some … ---
**Author:** ![Selmicxo](https://avatars.discourse-cdn.com/v4/letter/s/f4b2a3/32.png) [@Selmicxo](https://community.gemsofwar.com/u/Selmicxo)\ **Post date:** [April 16, 2022, 2:16pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/12 "2022-04-16T14:16:20Z")
It’s down for switch platform as well. ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [April 16, 2022, 2:23pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/13 "2022-04-16T14:23:10Z")
Waiting to see which will happen first. Jesus rising from the grave or a dev actually checking on the game outside of “normal business hours”. ---
**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\ **Post date:** [April 16, 2022, 2:35pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/14 "2022-04-16T14:35:22Z")
I bet on Jesus! ---
**Author:** ![Draegor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/draegor/32/70763_2.png) [@Draegor](https://community.gemsofwar.com/u/Draegor)\ **Post date:** [April 16, 2022, 3:55pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/15 "2022-04-16T15:55:09Z")
Switch, same issue too. ---
**Author:** ![Xandler](https://avatars.discourse-cdn.com/v4/letter/x/3e96dc/32.png) [@Xandler](https://community.gemsofwar.com/u/Xandler)\ **Post date:** [April 16, 2022, 4:04pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/16 "2022-04-16T16:04:14Z")
Has been down on Xbox for about 14 ish hours I want to say as well. ---
**Author:** ![NerdieBirdie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nerdiebirdie/32/103793_2.png) [@NerdieBirdie](https://community.gemsofwar.com/u/NerdieBirdie)\ **Post date:** [April 16, 2022, 6:24pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/17 "2022-04-16T18:24:54Z")
Hey at least it’s not ToD week 😬 ---
**Author:** ![Tibo](https://avatars.discourse-cdn.com/v4/letter/t/439d5e/32.png) [@Tibo](https://community.gemsofwar.com/u/Tibo)\ **Post date:** [April 16, 2022, 8:08pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/18 "2022-04-16T20:08:00Z")
TBH I am a software developer and I would not work outside business hours either, but it is not the developers job to keep the servers running. The hosting/app master/operator team should be able to cover weekends and holidays. It is just lame they let service outages to last 15 hours (and still not eesolved) in a service which is available 24/7 ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [April 16, 2022, 9:02pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/19 "2022-04-16T21:02:00Z")
Main reason why any guild should never use in-game chat to record ToD rooms? ---
**Author:** ![Tigress](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tigress/32/76001_2.png) [@Tigress](https://community.gemsofwar.com/u/Tigress)\ **Post date:** [April 16, 2022, 9:59pm UTC](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067/20 "2022-04-16T21:59:52Z")
Why would they fix it tuesday not monday? I thought monday was when buisness hours started again [Next page](https://community.gemsofwar.com/t/fixed-chat-unavailable/75067.md?page=2)