# (Fixed) Ascended Gold Ring - now all traits say "Unable to upgrade troop. Please contact support and try again" **URL:** \ **Category:** Bug Reports\ **Created:** [October 28, 2018, 6:47pm UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990 "2018-10-28T18:47:15Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Megalex](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@Megalex](https://community.gemsofwar.com/u/Megalex)\ **Post date:** [October 28, 2018, 6:47pm UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/1 "2018-10-28T18:47:15Z")
**Screenshot or image:** Screenshot: [Imgur: The magic of the Internet](https://imgur.com/a/iLtppwm) **What you were expecting to happen, and what actually happened:** This bug started after I ascended Gold Ring to the next level **Steps to make it happen again** Ascend Gold Ring ---
**Author:** ![BilboBaghead](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bilbobaghead/32/48335_2.png) [@BilboBaghead](https://community.gemsofwar.com/u/BilboBaghead)\ **Post date:** [October 28, 2018, 6:49pm UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/2 "2018-10-28T18:49:26Z")
I have the same issue if I go to any treasure troop and try to trait it. +1 ---
**Author:** ![Megalex](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@Megalex](https://community.gemsofwar.com/u/Megalex)\ **Post date:** [October 28, 2018, 6:50pm UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/3 "2018-10-28T18:50:31Z")
I was able to trait Coin Purse, but I’m actually also getting the error on Priest’s Chalice even tho it’s not ascended? weird ---
**Author:** ![BilboBaghead](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bilbobaghead/32/48335_2.png) [@BilboBaghead](https://community.gemsofwar.com/u/BilboBaghead)\ **Post date:** [October 28, 2018, 6:53pm UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/4 "2018-10-28T18:53:38Z")
I have traited Coin Purse and Gold Ring. They worked fine for me, but when I tried Priest’s Chalice it gave me the same error you’re having. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [October 28, 2018, 11:31pm UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/6 "2018-10-28T23:31:19Z")
Thanks, we’re looking into this! ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [October 31, 2018, 4:02am UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/7 "2018-10-31T04:02:41Z")
Here is the article to follow for updates [https://gemsofwar.zendesk.com/hc/en-us/articles/360000541396-Underworld-Troops-can-t-be-Traited-Unable-to-upgrade-Troop-](https://gemsofwar.zendesk.com/hc/en-us/articles/360000541396-Underworld-Troops-can-t-be-Traited-Unable-to-upgrade-Troop-) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [November 1, 2018, 3:23am UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/8 "2018-11-01T03:23:23Z")
This is fixed, please restart your game to see the changes. ---
**Author:** ![dujas](https://avatars.discourse-cdn.com/v4/letter/d/3da27b/32.png) [@dujas](https://community.gemsofwar.com/u/dujas)\ **Post date:** [November 1, 2018, 7:09am UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/9 "2018-11-01T07:09:33Z")
This has not been fixed on Xbox. I still have a Gold Ring, Priest’s Chalice, and King’s Crown that cannot be traited. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [November 1, 2018, 10:25pm UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/10 "2018-11-01T22:25:00Z")
It can take a few hours for the fix to reach all platforms - can you please try again @dujas? ---
**Author:** ![dujas](https://avatars.discourse-cdn.com/v4/letter/d/3da27b/32.png) [@dujas](https://community.gemsofwar.com/u/dujas)\ **Post date:** [November 2, 2018, 1:27am UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/11 "2018-11-02T01:27:00Z")
Just checked. Issue is still there at the moment. ---
**Author:** ![dujas](https://avatars.discourse-cdn.com/v4/letter/d/3da27b/32.png) [@dujas](https://community.gemsofwar.com/u/dujas)\ **Post date:** [November 2, 2018, 3:58am UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/12 "2018-11-02T03:58:41Z")
The problem appears to finally be resolved on Xbox. All the treasures are once again traitable. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [November 5, 2018, 4:20am UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/13 "2018-11-05T04:20:15Z")
Awesome, glad to hear this is resolved now! ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [November 5, 2018, 4:20am UTC](https://community.gemsofwar.com/t/fixed-ascended-gold-ring-now-all-traits-say-unable-to-upgrade-troop-please-contact-support-and-try-again/47990/14 "2018-11-05T04:20:24Z")