# \[Fix Released\] Missing Troops since 7.2 update **URL:** \ **Category:** Bug Reports\ **Created:** [October 25, 2023, 12:53am UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913 "2023-10-25T00:53:56Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![lui-69](https://avatars.discourse-cdn.com/v4/letter/l/54ee81/32.png) [@lui-69](https://community.gemsofwar.com/u/lui-69)\ **Post date:** [October 25, 2023, 11:59am UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/42 "2023-10-25T11:59:17Z")
68 Troops are gone for Me. Thx for nothing again. This Update is the same desaster as always. ---
**Author:** ![WildaBeast](https://avatars.discourse-cdn.com/v4/letter/w/ba9def/32.png) [@WildaBeast](https://community.gemsofwar.com/u/WildaBeast)\ **Post date:** [October 25, 2023, 2:30pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/43 "2023-10-25T14:30:39Z")
I have force close and relaunched and restarted my phone entirely several times. I’m still missing a lot. For example, I have 2 Queen Beeatrix and nothing else from the deep hive. I was missing all my court of foxes troops but I got back my foxfire kings after restarting. I was trying to do some pure faction runs but I can’t with all these troops missing ---
**Author:** ![GypsyDes](https://avatars.discourse-cdn.com/v4/letter/g/8edcca/32.png) [@GypsyDes](https://community.gemsofwar.com/u/GypsyDes)\ **Post date:** [October 25, 2023, 3:33pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/44 "2023-10-25T15:33:28Z")
Before I came here to see that this bug was reported, I was doing delves. Went to change up my pure City of Thieves team after clearing a level, and my Tomb Raider was gone. Of course, I knew I owned it, but I used over 2k shards to replace it to try to get it back, to no avail. Will we be compensated for the use of items to try to replace lost troops? I maybe should have thought “bug” before using my shards, but I didn’t. ---
**Author:** ![Slaaght](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slaaght/32/53432_2.png) [@Slaaght](https://community.gemsofwar.com/u/Slaaght)\ **Post date:** [October 25, 2023, 5:46pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/45 "2023-10-25T17:46:57Z")
Working as expected. New all new Rogue Like GoW. I mean, if you can **beat** that troop, why would you want to **use** that troop? ![taps_head_animated](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/3/3312edd88fe930f2f84981ff67719eeb7fb4853e.gif) ---
**Author:** ![SE7ENDEVILS](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@SE7ENDEVILS](https://community.gemsofwar.com/u/SE7ENDEVILS)\ **Post date:** [October 25, 2023, 7:33pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/46 "2023-10-25T19:33:35Z")
Absolute mess after an update yet again. Don’t you guys have anyone doing testing seriously?? Waiting for the inevitable hollow apology and 50 gems slap in the face. Players need to be seriously compensated this time. Minimum 1,000 gems each ---
**Author:** ![MisterAjax](https://avatars.discourse-cdn.com/v4/letter/m/848f3c/32.png) [@MisterAjax](https://community.gemsofwar.com/u/MisterAjax)\ **Post date:** [October 25, 2023, 8:12pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/47 "2023-10-25T20:12:16Z")
Clicking on the missing troops does seem to bring them back to Owned status. I was trying to do a pure faction delve in the Labyrinth, and all the troops on the opponent’s side in the initial battle were missing. Going into the Unowned filter, clicking on all the missing troops, and then going back to the Owned filter, I was able to add the troops normally. Irksome, but DO NOT use shards or keys to try to get back missing troops; they’re still there, it’s just glitchy. ---
**Author:** ![Slaaght](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slaaght/32/53432_2.png) [@Slaaght](https://community.gemsofwar.com/u/Slaaght)\ **Post date:** [October 25, 2023, 8:35pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/48 "2023-10-25T20:35:26Z")
I’ve been thinking about this bug more and more as I’ve played more battles and seen more troops appear in my ‘unowned’ list. How awful does your code base need to be that you make an upgrade patch and as part of that patch it actually removes owned troops from your troop list just because you’ve beaten them in a battle? My mind boggles about how some disparate parts of code can somehow crash together to even manage this! Joining the Dev team on this game must be a real baptism of fire, to say the least! ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 25, 2023, 9:19pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/49 "2023-10-25T21:19:05Z")
Just in case, we did create a known issues article yesterday and are working on an immediate fix and then a permanent fix. Known issues article: [Owned Troops appearing as Unowned](https://gemsofwar.zendesk.com/hc/en-us/articles/8210827214863-Owned-Troops-appearing-as-Unowned-after-7-2) ---
**Author:** ![Vold](https://avatars.discourse-cdn.com/v4/letter/v/e56c9b/32.png) [@Vold](https://community.gemsofwar.com/u/Vold)\ **Post date:** [October 25, 2023, 11:45pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/50 "2023-10-25T23:45:30Z")
Just once I would love for an update to roll out that doesn’t completely break an essential part of the game. But that hasn’t happened yet. By the way, its not just battling and defeating an enemy troop that causes them to disappear from Owned and go back under Unowned, they are also disappearing for me when I just view the enemy team in any mode before I even press the “To Battle!” button. I don’t even need to initiate the battle to lose the troop. And closing the game and restarting on Xbox, does seem to bring them back, but then I lose them again once I go into a pre-battle screen in any mode. ---
**Author:** ![Vold](https://avatars.discourse-cdn.com/v4/letter/v/e56c9b/32.png) [@Vold](https://community.gemsofwar.com/u/Vold)\ **Post date:** [October 26, 2023, 12:27am UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/51 "2023-10-26T00:27:18Z")
So, I tried testing a theory to see if i’d lose a troop and have it go back to being Unowned if I had it assigned to 1 of my teams, but faced off against it on an enemy team. If I had the team with the troop on it selected in the pre-battle screen, I didn’t lose the troop. But if I didn’t have that team selected, then I did lose the troop. However, if I select a team that has that troop on it, either in the Collection or in the pre-battle screen it puts the troop immediately back under Owned. Though, i’d lose it yet again if I faced off against it using a different team and am unless I select a team with that troop on it, I am unable to put it on to any new teams as it shows Unowned. ---
**Author:** ![Stratelier](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\ **Post date:** [October 26, 2023, 3:13am UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/52 "2023-10-26T03:13:00Z")
> [@Vold](#): > > But if I didn’t have that team selected, then I did lose the troop. So, it’s obviously a bug inside the operation of the Troops screen itself… I often ask “how does something THIS obvious not get found early?” but in this case I think I have a hypothesis: Because this only impacts your ability to _find_ troops on the Troops screen, and not _actual_ team compositions, and over time players trend towards re-using the same specific teams they saved in slots, it’s actually not _un_-reasonable that (a) casual internal testing only followed the same habit of using slotted teams only, and (b) unless you are manually assembling a new team AND (c) you recently fought an enemy team containing one of your “go-to” troop picks for this new team, then the situation producing this bug was actually not tested for. ---
**Author:** ![Kabal](https://avatars.discourse-cdn.com/v4/letter/k/ee59a6/32.png) [@Kabal](https://community.gemsofwar.com/u/Kabal)\ **Post date:** [October 26, 2023, 11:59am UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/53 "2023-10-26T11:59:50Z")
This is getting really annoying doing faction sigils Then losing troops, then having to restart game to pick the mising troops for a different event. Fix your game seriously it’s over 24 hours. Your developers have no chance of ever working on a triple A game. There way to slowwwww. ---
**Author:** ![Setekh79](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/setekh79/32/101761_2.png) [@Setekh79](https://community.gemsofwar.com/u/Setekh79)\ **Post date:** [October 26, 2023, 12:56pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/54 "2023-10-26T12:56:37Z")
I’d agree, but look at the state of Triple A this year, they aren’t a picture of perfection either. Too much shovelware lowers people’s expectations and allows lazy devs to get away with more. ---
**Author:** ![Fleet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fleet/32/74121_2.png) [@Fleet](https://community.gemsofwar.com/u/Fleet)\ **Post date:** [October 26, 2023, 2:58pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/55 "2023-10-26T14:58:49Z")
Ditto, all the above. I lost every troop I beat, except the ones in my active team. Restarting gets them back; clicking on the “lost” troops in the unowned list also gets them back. (Clicking on troops I _didn’t_ own leaves them in the unowned list… Thought I’d try, just to be sure 😉) ---
**Author:** ![Kabal](https://avatars.discourse-cdn.com/v4/letter/k/ee59a6/32.png) [@Kabal](https://community.gemsofwar.com/u/Kabal)\ **Post date:** [October 26, 2023, 3:28pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/56 "2023-10-26T15:28:44Z")
Geee were all gonna get jobs as clickers at marathons As each runner goes across the line. Clicks of war 😂 ---
**Author:** ![GANNICUS1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gannicus1/32/70687_2.png) [@GANNICUS1](https://community.gemsofwar.com/u/GANNICUS1)\ **Post date:** [October 26, 2023, 7:37pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/57 "2023-10-26T19:37:27Z")
with these missing troops , them going to unowned, after every aspect of the game, after very single battle. The devs need to fix this before gw b/c top brackets depend on each battle attack and defense battles. this bug here now jeopardizing a fair way to score in gw. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 27, 2023, 12:46am UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/58 "2023-10-27T00:46:09Z")
Update: Hotfix details > [@7.2 Hotfix](https://community.gemsofwar.com/t/7-2-hotfix/81979): > > Hey everyone, Just wanted to make one new post here for an update on the fixes we are releasing so there is no need to run around to various threads to get an update on an issue. Will also be updating the relevant Known Issues articles, if they haven’t already been updated. Today we will be releasing a hotfix for the following issues: [Underspire is locked due to error](https://gemsofwar.zendesk.com/hc/en-us/articles/8217137197839-Underspire-blocked-due-to-error)[Underspire reset after update causing players to lose purchases](https://gemsofwar.zendesk.com/hc/en-us/articles/8209283654799-Underspire-progress-reset-after-updating-to-7-2) New Underspire Guardian rewards not being given Compensatio… ---
**Author:** ![Stratelier](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\ **Post date:** [October 27, 2023, 4:28am UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/59 "2023-10-27T04:28:47Z")
> [@GANNICUS1](#): > > The devs need to fix this before gw b/c top brackets depend on each battle attack and defense battles. this bug here now jeopardizing a fair way to score in gw. This feels like it will be an unintended buff for Defense teams, but not something that should have a significant impact on the outcome/scoring. > [@Kabal](#): > > Fix your game seriously it’s over 24 hours. Everyone agrees with the sentiment here, but a timeline like that can only apply to serverside fixes/updates. Clientside fixes/updates are slowed by platform/publisher screening and approval – relative to which, 1-2 weeks is arguably super fast. ---
**Author:** ![LummoxJR](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lummoxjr/32/209_2.png) [@LummoxJR](https://community.gemsofwar.com/u/LummoxJR)\ **Post date:** [October 27, 2023, 8:44pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/60 "2023-10-27T20:44:41Z")
Well crap. I just updated the game on my phone. I’m afraid to do it on the iPad now. It takes forever for issues to be patched on iOS because of the Apple store’s asinine review process. This is not okay. The known issues post mentions this is a visual issue and the troops haven’t been removed from your collection, but if you start a battle using a team that had said troops, do they not show up to fight? ---
**Author:** ![Dust\_Angel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dust_angel/32/35256_2.png) [@Dust\_Angel](https://community.gemsofwar.com/u/Dust_Angel)\ **Post date:** [October 27, 2023, 8:59pm UTC](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913/61 "2023-10-27T20:59:59Z")
You can’t put temporarily missing troops in a new team; any existing teams are not affected and are fine to use, as far as I’ve experienced. [Previous page](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913.md?page=2) [Next page](https://community.gemsofwar.com/t/fix-released-missing-troops-since-7-2-update/81913.md?page=4)