# \[Fix Incoming\] Trying to access the campaign menu is causing the game to crash or freeze **URL:** \ **Category:** Bug Reports\ **Created:** [July 28, 2023, 3:23am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666 "2023-07-28T03:23:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 28, 2023, 3:23am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/1 "2023-07-28T03:23:39Z")
Every time I try to access the campaign menu on PlayStation it is crashing the game. Similar thing happens on other platforms too. ---
**Author:** ![gwendo1ynn](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gwendo1ynn/32/92038_2.png) [@gwendo1ynn](https://community.gemsofwar.com/u/gwendo1ynn)\ **Post date:** [July 28, 2023, 4:03am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/2 "2023-07-28T04:03:23Z")
Yes, this is happening to me as well. Also my last task has changed numbers. Its showing me I have only killed 12 brown troops when I have killed many more. ---
**Author:** ![hasimirrossi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hasimirrossi/32/90693_2.png) [@hasimirrossi](https://community.gemsofwar.com/u/hasimirrossi)\ **Post date:** [July 28, 2023, 8:22am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/3 "2023-07-28T08:22:49Z")
Same here. My completed task is still complete, but the open ones have both reset. Quite annoying as they were about half done. Not too happy if I have to restart them as they’re time sinks. ---
**Author:** ![Darklord1](https://avatars.discourse-cdn.com/v4/letter/d/ea5d25/32.png) [@Darklord1](https://community.gemsofwar.com/u/Darklord1)\ **Post date:** [July 28, 2023, 8:23am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/4 "2023-07-28T08:23:34Z")
Don’t know if it still is but it froze on Xbox this morning as well if you clicked on it. ---
**Author:** ![DAeron](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/daeron/32/89036_2.png) [@DAeron](https://community.gemsofwar.com/u/DAeron)\ **Post date:** [July 28, 2023, 8:33am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/5 "2023-07-28T08:33:03Z")
Same on Android and iOs ---
**Author:** ![DeniseKRam](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/denisekram/32/99040_2.png) [@DeniseKRam](https://community.gemsofwar.com/u/DeniseKRam)\ **Post date:** [July 28, 2023, 11:58am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/6 "2023-07-28T11:58:10Z")
Same experience on Steam and Bluestacks here. ---
**Author:** ![zatchmort](https://avatars.discourse-cdn.com/v4/letter/z/858c86/32.png) [@zatchmort](https://community.gemsofwar.com/u/zatchmort)\ **Post date:** [July 28, 2023, 8:00pm UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/7 "2023-07-28T20:00:44Z")
same here (PC-Steam), and everyone in global 001 is saying it affects them too. Spins until I hard exit. ---
**Author:** ![WhoDat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/whodat/32/63679_2.png) [@WhoDat](https://community.gemsofwar.com/u/WhoDat)\ **Post date:** [July 28, 2023, 8:02pm UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/8 "2023-07-28T20:02:48Z")
![329110_20230728225535_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/3/d3495bb2d4246a67069409ca558e01013db842b4.jpeg) Same here ---
**Author:** ![Rockwell](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Rockwell](https://community.gemsofwar.com/u/Rockwell)\ **Post date:** [July 28, 2023, 9:14pm UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/9 "2023-07-28T21:14:49Z")
Samsung Galaxy S9+ (Android), same thing, just sits there with the spinning colours ☹ ---
**Author:** ![UncleSkippy](https://avatars.discourse-cdn.com/v4/letter/u/73ab20/32.png) [@UncleSkippy](https://community.gemsofwar.com/u/UncleSkippy)\ **Post date:** [July 28, 2023, 10:57pm UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/10 "2023-07-28T22:57:18Z")
I too am having the same problem. I finished my last task and went to collect and I get the spinning screen of death. I let it sit for 10 mins before I gave up and killed the task (PC Version). I tried multiple times, rebooted my machine, tried again, no luck. Hope they can resolve this soon. ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 29, 2023, 1:27am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/11 "2023-07-29T01:27:18Z")
> [@UncleSkippy](#): > > Hope they can resolve this soon. Maybe not until next week? They rarely work on weekends. ---
**Author:** ![tarot](https://avatars.discourse-cdn.com/v4/letter/t/848f3c/32.png) [@tarot](https://community.gemsofwar.com/u/tarot)\ **Post date:** [July 29, 2023, 3:32am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/12 "2023-07-29T03:32:20Z")
Same problem on Nintendo Switch. I apparently lost some task progress, and the game crashes every time I try to open the campaign menu. ---
**Author:** ![Fusnix](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fusnix/32/92606_2.png) [@Fusnix](https://community.gemsofwar.com/u/Fusnix)\ **Post date:** [July 29, 2023, 4:05am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/13 "2023-07-29T04:05:56Z")
Same problem here on ps5 ---
**Author:** ![Stratelier](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\ **Post date:** [July 29, 2023, 6:24am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/14 "2023-07-29T06:24:42Z")
> [@tarot](#): > > Same problem on Nintendo Switch. I apparently lost some task progress, and the game crashes every time I try to open the campaign menu. Curious, I haven’t had any problems myself (I had completed all my tasks for the week by Wednesday). ---
**Author:** ![Draegor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/draegor/32/70763_2.png) [@Draegor](https://community.gemsofwar.com/u/Draegor)\ **Post date:** [July 29, 2023, 9:44am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/15 "2023-07-29T09:44:59Z")
Switch affected too. ---
**Author:** ![Porktree](https://avatars.discourse-cdn.com/v4/letter/p/b487fb/32.png) [@Porktree](https://community.gemsofwar.com/u/Porktree)\ **Post date:** [July 31, 2023, 12:23am UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/16 "2023-07-31T00:23:28Z")
Same here. (iOS) ---
**Author:** ![Selmicxo](https://avatars.discourse-cdn.com/v4/letter/s/f4b2a3/32.png) [@Selmicxo](https://community.gemsofwar.com/u/Selmicxo)\ **Post date:** [July 29, 2023, 1:05pm UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/17 "2023-07-29T13:05:50Z")
Is anyone having issues accessing campaign rewards? I completed the tasks and went to collect every time I have been attempting the game crashes and says the software has been closed because an error has occurred. ![IMG_7660](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/9/89465c886d42b97e566ba8c41db904a593d1f1e9.jpeg) ---
**Author:** ![Stratelier](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\ **Post date:** [July 29, 2023, 11:40pm UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/18 "2023-07-29T23:40:41Z")
I wonder if this is somehow a problem with the weekend event configuration, or upcoming event configurations? Maybe the “Head Start” type offers (as described in the 7.0 newspost) ? I completed all my tasks by Wednesday, and therefore had no incentive to actually access the Campaign tab. I tried just now and 2 seconds after tap the game simply crashed outright, didn’t even make it to the Campaign tab at all. Of course, you can’t natively capture footage around a Switch app crash (after _or_ before), but maybe you can capture video using a different camera? I doubt it’ll help _much_, but you’ll at least have it available if they request some… ---
**Author:** ![renovatio](https://avatars.discourse-cdn.com/v4/letter/r/bcef8e/32.png) [@renovatio](https://community.gemsofwar.com/u/renovatio)\ **Post date:** [July 30, 2023, 2:56pm UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/19 "2023-07-30T14:56:20Z")
this happens to everyone on Switch. as long as you’ve completed all the tasks so far, it’s a 100% crash ---
**Author:** ![Stratelier](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\ **Post date:** [July 30, 2023, 11:34pm UTC](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666/20 "2023-07-30T23:34:59Z")
> [@renovatio](#): > > as long as you’ve completed all the tasks so far, it’s a 100% crash Okay, this is an interesting angle to explore but then why is it only happening on Week 9? And what about the other platforms which are also crashing/freezing? [Next page](https://community.gemsofwar.com/t/fix-incoming-trying-to-access-the-campaign-menu-is-causing-the-game-to-crash-or-freeze/80666.md?page=2)