# \[Fix incoming\] Flash offer didn't give me Shiny Keys **URL:** \ **Category:** Bug Reports\ **Created:** [August 2, 2023, 2:28pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773 "2023-08-02T14:28:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![planchetflaw](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/planchetflaw/32/88939_2.png) [@planchetflaw](https://community.gemsofwar.com/u/planchetflaw)\ **Post date:** [August 2, 2023, 2:28pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/1 "2023-08-02T14:28:54Z")
I noticed a time-limited Invasion flash offer in the top left of my screen. It contained a heroism potion (double magic for hero for Invasion), 20 invasion sigils, maybe something else (Edit: 50 VIP Points), and 4 Shiny Keys for AU$14.95. Before telling me I’m insane, I know. I noticed my guild likely won’t reach keys for some reason in the tier rewards and I wanted to stay on top of the new Shiny Troop achievements. Anyway, I got the confirmation screen, was charged, and got the splash screen showing what I received. But I don’t have a single Shiny Key to show for it. Not in the inventory and not showing in the Chests menu. I have restarted the game and they still won’t show. This was not the head start offer before Invasion. This was a 24h? invasion flash offer today. Anyone else experienced this? I’ll open a bug report if it’s not known. Edit: mixed up my left and rights. Edit: here is a screenshot of the offer a friendly member of the community captured for me. [[Album] imgur.com ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/e/1eb31e38a27f7ba8bf3b4ed643ec74589057079d.jpeg "imgur.com") ](https://imgur.com/a/9hHgov3) ---
**Author:** ![Quagaar](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/quagaar/32/101229_2.png) [@Quagaar](https://community.gemsofwar.com/u/Quagaar)\ **Post date:** [August 2, 2023, 2:37pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/2 "2023-08-02T14:37:56Z")
I got the exact same issue. Never had to do a bug report before so, Ill try that next. ---
**Author:** ![Sieger](https://avatars.discourse-cdn.com/v4/letter/s/7ea924/32.png) [@Sieger](https://community.gemsofwar.com/u/Sieger)\ **Post date:** [August 2, 2023, 4:01pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/3 "2023-08-02T16:01:54Z")
I received the keys; however, when I went to Chests and tried to cash them in it gave me an error and restarted the game. Now the keys aren’t there and I don’t know if I received tokens or not. There’s no search ability on shiny eligible troops, so can’t figure a quick way to go and look if some have them that I don’t otherwise expect. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [August 2, 2023, 4:03pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/4 "2023-08-02T16:03:23Z")
There’s a list of shiny tokens in your inventory. So far that’s the only quick way to tell. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [August 2, 2023, 4:04pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/5 "2023-08-02T16:04:45Z")
Write a ticket at [https://gemsofwar.zendesk.com/](https://gemsofwar.zendesk.com/) That’s your directest way to contact support and get your missing items. ---
**Author:** ![Captaindomi](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@Captaindomi](https://community.gemsofwar.com/u/Captaindomi)\ **Post date:** [August 2, 2023, 7:09pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/6 "2023-08-02T19:09:24Z")
same for me, also got the error of not having enough keys when trying to open them (despite it showing that I did have them) after restart they were gone without getting the shiny tokens. a quick way to see your shiny tokens is within the inventory menu, (avatar top left --\>inventory–\>shiny tokens) ---
**Author:** ![Drakkhen](https://avatars.discourse-cdn.com/v4/letter/d/f9ae1b/32.png) [@Drakkhen](https://community.gemsofwar.com/u/Drakkhen)\ **Post date:** [August 2, 2023, 7:36pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/7 "2023-08-02T19:36:34Z")
I got the error too with the game restart. Put in a ticket 8 hours ago and im still waiting on a reply ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [August 2, 2023, 8:05pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/8 "2023-08-02T20:05:21Z")
They’re in Australia. Not sure how long they will take in general but I think at that time they weren’t working. ---
**Author:** ![Brabo4U](https://avatars.discourse-cdn.com/v4/letter/b/e0b2c6/32.png) [@Brabo4U](https://community.gemsofwar.com/u/Brabo4U)\ **Post date:** [August 2, 2023, 8:14pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/9 "2023-08-02T20:14:56Z")
I had the same issue and reported it. Even bought twice for US$9.99 but don’t have a screen shot. The developers can easily check this based on our reports that we didn’t achieve this. I’m going to stop buying anything until this gets corrected ---
**Author:** ![MysticWeirdo](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MysticWeirdo](https://community.gemsofwar.com/u/MysticWeirdo)\ **Post date:** [August 2, 2023, 10:16pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/10 "2023-08-02T22:16:15Z")
Appears to have happened to me on the Xbox as well. ---
**Author:** ![Vold](https://avatars.discourse-cdn.com/v4/letter/v/e56c9b/32.png) [@Vold](https://community.gemsofwar.com/u/Vold)\ **Post date:** [August 2, 2023, 11:21pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/11 "2023-08-02T23:21:03Z")
With the amount of times i’ve seen people get screwed over by not getting something they purchased, its taught to never spend actual money on anything that’s offered that I can’t purchase with the gems i’ve earned. ---
**Author:** ![planchetflaw](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/planchetflaw/32/88939_2.png) [@planchetflaw](https://community.gemsofwar.com/u/planchetflaw)\ **Post date:** [August 3, 2023, 1:43am UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/12 "2023-08-03T01:43:34Z")
They have responded to me directly and this is now being listed as a Known Issue. They are looking to fix it and get the keys owed to our accounts. There’s no ETA yet. ---
**Author:** ![Quagaar](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/quagaar/32/101229_2.png) [@Quagaar](https://community.gemsofwar.com/u/Quagaar)\ **Post date:** [August 2, 2023, 2:44pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/13 "2023-08-02T14:44:37Z")
PC windows 10 **Screenshot or image:** **What you were expecting to happen, and what actually happened:** Had zero keys before purchase, now have the sigils to play, but zero shiny keys in chest tab. ---
**Author:** ![planchetflaw](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/planchetflaw/32/88939_2.png) [@planchetflaw](https://community.gemsofwar.com/u/planchetflaw)\ **Post date:** [August 2, 2023, 2:45pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/14 "2023-08-02T14:45:42Z")
Screenshot (I have the same issue) [[Album] imgur.com ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/e/1eb31e38a27f7ba8bf3b4ed643ec74589057079d.jpeg "imgur.com") ](https://imgur.com/a/9hHgov3) ---
**Author:** ![Quagaar](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/quagaar/32/101229_2.png) [@Quagaar](https://community.gemsofwar.com/u/Quagaar)\ **Post date:** [August 2, 2023, 2:46pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/15 "2023-08-02T14:46:47Z")
Thanks for the screen shot, I couldnt post it since it dissappears when they get the money 😛 ---
**Author:** ![Captaindomi](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@Captaindomi](https://community.gemsofwar.com/u/Captaindomi)\ **Post date:** [August 2, 2023, 3:54pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/16 "2023-08-02T15:54:14Z")
got the same issue, in my case it looked at first as if I had got the keys, but when I tried opening a set of 5 shiny chests the game gave me an error of not having enough chests, had to restart the game and saw that my shiny keys were back at 1 without reciving any drops ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [August 2, 2023, 4:09pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/17 "2023-08-02T16:09:30Z")
Contact support here: [https://gemsofwar.zendesk.com/](https://gemsofwar.zendesk.com/) They should be able to help you out. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [August 3, 2023, 1:49am UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/18 "2023-08-03T01:49:06Z")
Hey all, We’ve just released a fix for this to stop it from happening any more. Now, that this is fixed we are looking into compensation for the affected players. There is a Help Center article here for the issue which we’ll update when we have any more news about this issue, fix and compensation: > **[Shiny Keys Missing From Booster](https://gemsofwar.zendesk.com/hc/en-us/articles/7588771192079-Shiny-Keys-Missing-From-Booster)** > > Select 'follow' in the top right-hand corner to be notified of any updates to this issue > Status > Under investigation by the development team. >   > The Issue > After purchasing the current Heroic Booster ... We’re very sorry for this. ---
**Author:** ![tedy02](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tedy02/32/74740_2.png) [@tedy02](https://community.gemsofwar.com/u/tedy02)\ **Post date:** [August 3, 2023, 7:32pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/19 "2023-08-03T19:32:09Z")
Is there a timeline for “compensation”? ---
**Author:** ![tedy02](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tedy02/32/74740_2.png) [@tedy02](https://community.gemsofwar.com/u/tedy02)\ **Post date:** [August 3, 2023, 7:36pm UTC](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773/20 "2023-08-03T19:36:21Z")
You were smart to screenshot before purchase. I need to start doing that since this isn’t the first time something like this has happen to me. When it does, they seem not to know which offer I am referring to and/or I can’t remember what all it offered. [Next page](https://community.gemsofwar.com/t/fix-incoming-flash-offer-didnt-give-me-shiny-keys/80773.md?page=2)