# Expired email issues

**URL:** <https://community.gemsofwar.com/t/expired-email-issues/57408>\
**Category:** Uncategorized\
**Created:** [August 28, 2019, 4:34pm UTC](https://community.gemsofwar.com/t/expired-email-issues/57408 "2019-08-28T16:34:53Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Bef863](https://avatars.discourse-cdn.com/v4/letter/b/779978/32.png) [@Bef863](https://community.gemsofwar.com/u/Bef863)\
**Post date:** [August 28, 2019, 4:34pm UTC](https://community.gemsofwar.com/t/expired-email-issues/57408/1 "2019-08-28T16:34:53Z")

</div>

The email I registered Gemsof War on/with was deleted. I cannot write a ticket from the game to ask why my 4.5 update isn’t installing. Is there any way of changing the old email to a current, active one?  
Or do I have to try and retrieve the old email to change it to a new one? I don’t want to uninstall the game in case I can’t fully install it again.

---

<div class="post-metadata">

**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\
**Post date:** [August 28, 2019, 9:02pm UTC](https://community.gemsofwar.com/t/expired-email-issues/57408/2 "2019-08-28T21:02:30Z")

</div>

Submit a ticket with your new email address. The devs will be able to recognize that you already had a GoW account and are using a new email address.  
I found this out last night when I got a reply on a ticket after using my personal email address by accident instead of my usual gaming/spam email address.

---

<div class="post-metadata">

**Author:** ![Bef863](https://avatars.discourse-cdn.com/v4/letter/b/779978/32.png) [@Bef863](https://community.gemsofwar.com/u/Bef863)\
**Post date:** [August 28, 2019, 9:06pm UTC](https://community.gemsofwar.com/t/expired-email-issues/57408/3 "2019-08-28T21:06:41Z")

</div>

Thanks for that information. Much appreciated. One final question, which password do I use when submitting with my new email, their generated one or the personal one?

---

<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [August 28, 2019, 10:10pm UTC](https://community.gemsofwar.com/t/expired-email-issues/57408/4 "2019-08-28T22:10:26Z")

</div>

You’ll need to generate a new password to contact us anyway! it’s not the same as the game mail