# Every so often logging into my mobile I get the 'request to download again' screen
**URL:** https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013
**Category:** Support
**Created:** [October 1, 2017, 3:53am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013 "2017-10-01T03:53:35Z")
**Posts on this page:** 19
**Page:** 1
### Author:  [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)
#### Post date: [October 1, 2017, 3:53am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/1 "2017-10-01T03:53:35Z")
**What you were expecting to happen, and what actually happened?**
I updated weeks back to the 3.1, accepted the screen that informs me of multiple downloads. And completed the upgrade. Since then every so often I get the same screen logging in such as today this afternoon. I played last night until 2 am on my mobile. Played today during the day on my PC. Went to do housework and play in the kitchen on my mobile, and got the agreement screen again.
A couple things I have noticed is that sometimes it starts the download again, and then gets 40%ish and then the login continues
Btw I had already captured the screen but didn’t report it
**What are the steps to make it happen again?**
If I knew WHY this happens… I could tell you. I play back and forth on PC or Mobile (logging on on either through the X or QUIT) I’ve had it happen at least three - four times each week.
**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**
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### Author:  [@Clark](https://community.gemsofwar.com/u/Clark)
#### Post date: [October 1, 2017, 4:06am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/2 "2017-10-01T04:06:16Z")
Happens to me quite often as well.
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### Author:  [@Drathas](https://community.gemsofwar.com/u/Drathas)
#### Post date: [October 1, 2017, 4:17am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/3 "2017-10-01T04:17:57Z")
Me too, probably every 5-10 logins?
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### Author:  [@Grundulum](https://community.gemsofwar.com/u/Grundulum)
#### Post date: [October 1, 2017, 4:39am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/4 "2017-10-01T04:39:07Z")
I would suggest it happens every time an update is pushed to the troop database, such as modifying the spell/stats of an unreleased troop. But based on the times of day when this pop up appears, I hope I am wrong!
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### Author:  [@Drathas](https://community.gemsofwar.com/u/Drathas)
#### Post date: [October 1, 2017, 4:40am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/5 "2017-10-01T04:40:06Z")
Really, if that’s the case here is a lot of updates? I reckon I get this at least twice a day, I play exclusively on mobile.
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### Author:  [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)
#### Post date: [October 1, 2017, 4:50am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/6 "2017-10-01T04:50:09Z")
I don’t think it has anything to do with any pushes. There wasn’t anything today
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### Author:  [@HiGi](https://community.gemsofwar.com/u/HiGi)
#### Post date: [October 1, 2017, 5:27am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/7 "2017-10-01T05:27:40Z")
I’ve asked support about this. They think because the initial message is wrong (game doesn’t really download 12 MB but more like 2.15 MB) that means there’s no actual problem, just a display bug. It took 2 weeks for them to get back to me so I haven’t pursued it further.
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### Author:  [@Jainus](https://community.gemsofwar.com/u/Jainus)
#### Post date: [October 1, 2017, 5:41am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/8 "2017-10-01T05:41:57Z")
I get that pop up all the time… don’t think it affects anything though…
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### Author:  [@Hoop](https://community.gemsofwar.com/u/Hoop)
#### Post date: [October 1, 2017, 5:43am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/9 "2017-10-01T05:43:07Z")
I also get this at least once a day. More depending on how often i play on mobile.
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### Author:  [@MarvelKit](https://community.gemsofwar.com/u/MarvelKit)
#### Post date: [October 1, 2017, 6:26am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/10 "2017-10-01T06:26:24Z")
Same here, at least every other day.
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### Author:  [@Baldred](https://community.gemsofwar.com/u/Baldred)
#### Post date: [October 1, 2017, 12:21pm UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/11 "2017-10-01T12:21:56Z")
Yep, get this regularly. Doesn’t seem to download anywhere near as much data as claimed though, because I live in a rural area (very slow 3G) and it barely slows down loading times,
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### Author:  [@Sidousai](https://community.gemsofwar.com/u/Sidousai)
#### Post date: [November 11, 2017, 10:26pm UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/12 "2017-11-11T22:26:27Z")
I get this everyday.
What exactly am I downloading?
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### Author:  [@Lyya](https://community.gemsofwar.com/u/Lyya)
#### Post date: [November 11, 2017, 10:39pm UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/13 "2017-11-11T22:39:03Z")
You’re downloading the file that has all the troop and weapon data in it. It hasn’t changed – it doesn’t change much outside of hotfixes and game patches – but there’s some sort of bug that causes the game to believe the data is stale and so it re-downloads it.
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### Author:  [@shurikvz](https://community.gemsofwar.com/u/shurikvz)
#### Post date: [November 13, 2017, 9:33pm UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/14 "2017-11-13T21:33:57Z")
I have same issue on moblile.
But i recieve next window **EVERY** time i try to login from mobile.
I mean if i open game, then close app and even immediately run it again - i recive this window.
Upd:
do i need to start new thread with this issue?
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### Author:  [@Drathas](https://community.gemsofwar.com/u/Drathas)
#### Post date: [November 18, 2017, 3:50am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/15 "2017-11-18T03:50:24Z")
That’s the same screen I see every freaking time I log on too. 😡
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### Author:  [@Nilbogz](https://community.gemsofwar.com/u/Nilbogz)
#### Post date: [November 18, 2017, 5:40am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/16 "2017-11-18T05:40:00Z")
Yes every time i log in i’m asked to download additional files.
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### Author:  [@Lelricon](https://community.gemsofwar.com/u/Lelricon)
#### Post date: [November 18, 2017, 5:55am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/17 "2017-11-18T05:55:52Z")
Same +1 but only on Apple devices
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### Author:  [@Jainus](https://community.gemsofwar.com/u/Jainus)
#### Post date: [November 18, 2017, 6:38am UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/18 "2017-11-18T06:38:54Z")
Yes still get this every time game starts on iPad or iPhone. Very annoying, and often delays or stalls start-up if connections aren’t so good…
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### Author:  [@Celthric](https://community.gemsofwar.com/u/Celthric)
#### Post date: [November 18, 2017, 10:50pm UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013/19 "2017-11-18T22:50:34Z")
I also get it every time I log in. But it doesn’t download that much data. It’s mildly annoying but not that bad.