# Eternal Flame Pack Purchase Error

**URL:** <https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978>\
**Category:** Support\
**Created:** [April 25, 2016, 3:14pm UTC](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978 "2016-04-25T15:14:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![collectorofgems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/collectorofgems/32/38138_2.png) [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\
**Post date:** [April 25, 2016, 3:14pm UTC](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978/1 "2016-04-25T15:14:00Z")

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**What you were expecting to happen, and what actually happened?**  
Clicked on Purchase for the Eternal Flame Pack in the shop but there was an error and I didn’t receive the items in the pack. My account was deducted the $18.97 but no items.  
**What are the steps to make it happen again?**  
Well I don’t want a second pack so I’m not willing to take a chance on losing the cash again.  
**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**  
No sorry.

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**Author:** ![Malkav](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/malkav/32/3562_2.png) [@Malkav](https://community.gemsofwar.com/u/Malkav)\
**Post date:** [April 25, 2016, 3:22pm UTC](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978/2 "2016-04-25T15:22:42Z")

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Definitely send in a support request on this. They will certainly take care of it for you. I had something similar happen one time and they got it squared away.

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**Author:** ![collectorofgems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/collectorofgems/32/38138_2.png) [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\
**Post date:** [April 25, 2016, 3:49pm UTC](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978/3 "2016-04-25T15:49:56Z")

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Support notified. Thanks @Malkav.

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**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\
**Post date:** [April 25, 2016, 3:55pm UTC](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978/4 "2016-04-25T15:55:32Z")

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Hi @collectorofgems,  
The team will be back in the office about 8-9 hours from now, and our support ninjas will get that fixed for you first thing!

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**Author:** ![collectorofgems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/collectorofgems/32/38138_2.png) [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\
**Post date:** [April 25, 2016, 4:27pm UTC](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978/5 "2016-04-25T16:27:00Z")

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Thanks @Sirrian. I appreciate it.

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**Author:** ![collectorofgems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/collectorofgems/32/38138_2.png) [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\
**Post date:** [April 26, 2016, 1:53am UTC](https://community.gemsofwar.com/t/eternal-flame-pack-purchase-error/5978/6 "2016-04-26T01:53:46Z")

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@Sirrian my Eternal Flame pack purchase has been corrected. Thank you very much.