# Error while loading

**URL:** <https://community.gemsofwar.com/t/error-while-loading/45998>\
**Category:** Bug Reports\
**Created:** [September 16, 2018, 11:41pm UTC](https://community.gemsofwar.com/t/error-while-loading/45998 "2018-09-16T23:41:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Carolyn](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@Carolyn](https://community.gemsofwar.com/u/Carolyn)\
**Post date:** [September 16, 2018, 11:41pm UTC](https://community.gemsofwar.com/t/error-while-loading/45998/1 "2018-09-16T23:41:03Z")

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**(Please edit this template into the italics below.**

**\_[Please check the known issues list before posting a bug]([https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214.\_](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214._)**

**Platform, device version and operating system**  
_e.g. Android, Samsung Galaxy S8, Nougat_

**Screenshot or image**  
_If you are on a console simply take a photo using another device. A video is preferred. Try uploading to YouTube Privately._

**What you were expecting to happen, and what actually happened**  
_This is simply what you were trying to do and what happened instead. Example:_  
_‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_

**How often does this happen? When did it begin happening?**  
_Was this a once-off bug or has it been a consistent issue? Does it only happen after doinga particular game mode?_

**Steps to make it happen again**  
_Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious!_  
_Example: I lose once in the Arena._  
_I then exit to the world map._  
_I then tap on Broken Spire on the map and then tap Arena._  
_Broken Spire’s quest loads instead of the Arena_

Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template. Do not abuse this offer to message developers if you are otherwise comfortable posting your thread publicly.

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**Author:** ![Carolyn](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@Carolyn](https://community.gemsofwar.com/u/Carolyn)\
**Post date:** [September 16, 2018, 11:43pm UTC](https://community.gemsofwar.com/t/error-while-loading/45998/2 "2018-09-16T23:43:40Z")

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I play on Playstartion 4 and I thought since I have a quiet house today I would play but all I get is an error message.

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/f/2feb45ffa88c57a30cad457c83ff23362c87b7f0.jpeg)

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [September 17, 2018, 12:36am UTC](https://community.gemsofwar.com/t/error-while-loading/45998/3 "2018-09-17T00:36:33Z")

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Hello Carolyn, we are looking into the server issues now. Thank you for letting us know. 🙂

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [September 19, 2018, 4:53am UTC](https://community.gemsofwar.com/t/error-while-loading/45998/4 "2018-09-19T04:53:55Z")

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Hi @Carolyn This have since been resolved, thanks for your patience.