# Error on loading game - every time PC version

**URL:** <https://community.gemsofwar.com/t/error-on-loading-game-every-time-pc-version/52320>\
**Category:** Support\
**Created:** [February 22, 2019, 9:27pm UTC](https://community.gemsofwar.com/t/error-on-loading-game-every-time-pc-version/52320 "2019-02-22T21:27:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Lagertha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lagertha/32/50706_2.png) [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\
**Post date:** [February 22, 2019, 9:27pm UTC](https://community.gemsofwar.com/t/error-on-loading-game-every-time-pc-version/52320/1 "2019-02-22T21:27:03Z")

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**What you were expecting to happen, and what actually happened?**  
I was expecting the game to load. I get the error and if I click Yes or NO the game closes . It will launch the game normally the next try but almost never on the first.  
Playing the game through Steam (which I really don’t like)  
**What are the steps to make it happen again?**  
Ever time I launch the game  
**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

![Error%20on%20load%20PC%20-%2001](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/7/17a36ca50c4daf448528a6d6b826f7463c25ffd8.jpeg)

I can access those file but if you want me to send them to you you’ll have to tell me how, because I don’t think I can post them here.

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [February 25, 2019, 2:28am UTC](https://community.gemsofwar.com/t/error-on-loading-game-every-time-pc-version/52320/2 "2019-02-25T02:28:01Z")

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Hi Lagertha

Can you please contact support [here](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)? You can just provide a link back to this post rather than typing everything again and we’ll help you. It would be very helpful if you could attach the **output\_log** text to your ticket.

To learn how to find this file output log file [go here](https://gemsofwar.zendesk.com/hc/en-us/articles/203517845-Steam-and-PC-performance-issues). Please try to have the game crash again before getting the file.  
To learn how to attach files to tickets [go here](https://gemsofwar.zendesk.com/hc/en-us/articles/333757028836-Reviewing-Support-requests-and-attaching-files)