# Error messages opening iron keys

**URL:** <https://community.gemsofwar.com/t/error-messages-opening-iron-keys/1209>\
**Category:** Support\
**Created:** [November 6, 2015, 6:30pm UTC](https://community.gemsofwar.com/t/error-messages-opening-iron-keys/1209 "2015-11-06T18:30:45Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![melkathi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/melkathi/32/131_2.png) [@melkathi](https://community.gemsofwar.com/u/melkathi)\
**Post date:** [November 6, 2015, 6:30pm UTC](https://community.gemsofwar.com/t/error-messages-opening-iron-keys/1209/1 "2015-11-06T18:30:45Z")

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![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/1X/f3dded4d3d4ece669d208c34a8c989fcc6b301d1.jpg)  
 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/1X/53d300afb73b572ca63208c96094b19c0660d98a.jpg)

Hitting escape and trying again fixed things every time

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**Author:** ![IVIMarkIVI](https://avatars.discourse-cdn.com/v4/letter/i/bbe5ce/32.png) [@IVIMarkIVI](https://community.gemsofwar.com/u/IVIMarkIVI)\
**Post date:** [November 6, 2015, 6:41pm UTC](https://community.gemsofwar.com/t/error-messages-opening-iron-keys/1209/2 "2015-11-06T18:41:27Z")

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That XML formatting is gorgeous.

You’re using actual HTML tags to communicate? I haven’t leveraged JSON but I thought it would just be XML messages and not a full HTML, head and body tags. Seems weird to communicate data…

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**Author:** ![Mojocuervo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mojocuervo/32/99_2.png) [@Mojocuervo](https://community.gemsofwar.com/u/Mojocuervo)\
**Post date:** [November 6, 2015, 6:45pm UTC](https://community.gemsofwar.com/t/error-messages-opening-iron-keys/1209/3 "2015-11-06T18:45:21Z")

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I’ve received a very similar message, but for me it happens after I win a match. I have to restart the app, running on Android LG 2.

I wonder if a server is down, improperly reset, or something like that?

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**Author:** ![CSZ](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/csz/32/4784_2.png) [@CSZ](https://community.gemsofwar.com/u/CSZ)\
**Post date:** [November 6, 2015, 6:47pm UTC](https://community.gemsofwar.com/t/error-messages-opening-iron-keys/1209/4 "2015-11-06T18:47:58Z")

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Second error happend to me just a minute ago.

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**Author:** ![Gems-of-War](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gems-of-war/32/2281_2.png) [@Gems-of-War](https://community.gemsofwar.com/u/Gems-of-War)\
**Post date:** [November 8, 2015, 11:55pm UTC](https://community.gemsofwar.com/t/error-messages-opening-iron-keys/1209/5 "2015-11-08T23:55:00Z")

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Occasionally these errors result from communication issues. If you’re missing anything due to it, drop us a message in support 🙂  
[https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)

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**Author:** ![melkathi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/melkathi/32/131_2.png) [@melkathi](https://community.gemsofwar.com/u/melkathi)\
**Post date:** [November 9, 2015, 12:06am UTC](https://community.gemsofwar.com/t/error-messages-opening-iron-keys/1209/6 "2015-11-09T00:06:35Z")

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I kept at it and kept carefull watch. It was returning the key to me each time, so didn’t lose anything.