# Error Message while getting Gold-Key Chest Reward

**URL:** <https://community.gemsofwar.com/t/error-message-while-getting-gold-key-chest-reward/18212>\
**Category:** Support\
**Created:** [January 12, 2017, 7:43pm UTC](https://community.gemsofwar.com/t/error-message-while-getting-gold-key-chest-reward/18212 "2017-01-12T19:43:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Lady\_Kendra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lady_kendra/32/66912_2.png) [@Lady\_Kendra](https://community.gemsofwar.com/u/Lady_Kendra)\
**Post date:** [January 12, 2017, 7:43pm UTC](https://community.gemsofwar.com/t/error-message-while-getting-gold-key-chest-reward/18212/1 "2017-01-12T19:43:06Z")

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**What you were expecting to happen, and what actually happened?**  
I have 134 Gold Keys that I’m working through claiming the rewards for in my Gold Chest. I click to accept and I get an error message which I submit below.

**What are the steps to make it happen again?**  
Click “Open 50 Chests”, the animation of the many chests at the top of the screen.

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**  
Here is the error message:  
[http://steamcommunity.com/sharedfiles/filedetails/?id=840799906](http://steamcommunity.com/sharedfiles/filedetails/?id=840799906)

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**Author:** ![Lady\_Kendra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lady_kendra/32/66912_2.png) [@Lady\_Kendra](https://community.gemsofwar.com/u/Lady_Kendra)\
**Post date:** [January 12, 2017, 7:52pm UTC](https://community.gemsofwar.com/t/error-message-while-getting-gold-key-chest-reward/18212/2 "2017-01-12T19:52:14Z")

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I’d seen that I had 84 keys left to get, so I’d estimated that with the 50 I’d not been sure would be included I’d have 134.

I get back into the game, and I’ve got 113 keys to claim rewards for.

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [January 12, 2017, 11:45pm UTC](https://community.gemsofwar.com/t/error-message-while-getting-gold-key-chest-reward/18212/3 "2017-01-12T23:45:21Z")

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Contact our Supoort Team ([https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)), and they will help you out.