# Error. Lost connection **URL:** \ **Category:** Support\ **Created:** [August 19, 2016, 1:39pm UTC](https://community.gemsofwar.com/t/error-lost-connection/11263 "2016-08-19T13:39:57Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Fireus](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@Fireus](https://community.gemsofwar.com/u/Fireus)\ **Post date:** [August 19, 2016, 1:39pm UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/1 "2016-08-19T13:39:57Z")
After the victory there was an inscription “Error. Lost connection”. When I restart the game it appeared again. Already I restarted Steam and reinstalled the game. ---
**Author:** ![skreimund](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@skreimund](https://community.gemsofwar.com/u/skreimund)\ **Post date:** [August 21, 2016, 4:50am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/2 "2016-08-21T04:50:54Z")
let me know if you fixed this, I am experiencing the same thing. ---
**Author:** ![Robert](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/robert/32/12802_2.png) [@Robert](https://community.gemsofwar.com/u/Robert)\ **Post date:** [August 21, 2016, 5:19am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/3 "2016-08-21T05:19:39Z")
I see this occasionally on console too but selecting ‘Retry’ always clears it ---
**Author:** ![Fireus](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@Fireus](https://community.gemsofwar.com/u/Fireus)\ **Post date:** [August 21, 2016, 6:12am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/4 "2016-08-21T06:12:15Z")
Well, I have 2 days waiting for a response from tech support. The game still does not work. And no, “Retry” does not help. ---
**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\ **Post date:** [August 21, 2016, 6:22am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/5 "2016-08-21T06:22:09Z")
Sorry about the wait - you must have caught us right on the start of the weekend. It’s currently Sunday afternoon here, so somebody should be in touch in the next 18-24 hours. There are no server problems that we can see right now… so it’s likely an internet issue somewhere between your location and our servers, which may be out of our hands to fix. Nevertheless we’ll see what our support ninjas can do for you tomorrow! ---
**Author:** ![Fireus](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@Fireus](https://community.gemsofwar.com/u/Fireus)\ **Post date:** [August 21, 2016, 6:27am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/6 "2016-08-21T06:27:56Z")
Thanks for the answer. ---
**Author:** ![skreimund](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@skreimund](https://community.gemsofwar.com/u/skreimund)\ **Post date:** [August 21, 2016, 8:03am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/7 "2016-08-21T08:03:59Z")
> [@Lost connection each time I try to login](http://community.gemsofwar.com/t/lost-connection-each-time-i-try-to-login/11320): > > Hello, my internet went down after a thunderstorm and when it got back, everything works except for Gems of War. I get the “Lost connection. Please try again when connection is established”. I have tried verifying game cache integrity, I’ve cleared my registry and I’ve also uninstalled and reinstalled the game 3 times, and nothing works. If i try to login from another PC, there are no issues, everything works. Same with my phone on Android. However, i cannot login from my PC. I will attach th… Similar issue. was your interent down for a while before having this error? We must try to look for common points, it might be easier for them ninjas. ---
**Author:** ![skreimund](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@skreimund](https://community.gemsofwar.com/u/skreimund)\ **Post date:** [August 21, 2016, 8:25am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/8 "2016-08-21T08:25:50Z")
Ok, I have tried logging in on a different account and I get the same error. It’s a local problem, but nothing appears to fix it. i’ve flushconfig’d steam, verified game cache, reinstalled the game 3 times, still the same error. ---
**Author:** ![Fireus](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@Fireus](https://community.gemsofwar.com/u/Fireus)\ **Post date:** [August 21, 2016, 8:48am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/9 "2016-08-21T08:48:57Z")
I have an error occurred when a new hour has come. I still thought it very strange. I also went into the game with a different account, but nothing has changed. ---
**Author:** ![skreimund](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@skreimund](https://community.gemsofwar.com/u/skreimund)\ **Post date:** [August 21, 2016, 9:17am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/10 "2016-08-21T09:17:11Z")
The problem is, the game acts as if I am in Offline mode on steam, but I am clearly on Online mode and it just refuses to connect via steam. ---
**Author:** ![Amitiel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amitiel/32/24973_2.png) [@Amitiel](https://community.gemsofwar.com/u/Amitiel)\ **Post date:** [August 21, 2016, 12:19pm UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/11 "2016-08-21T12:19:20Z")
Hello Guys, have you ever thought about a steam connection problem? Or a “wifi refresh” on phone? I get the same problem sometimes, and every time is about my own connection either on steam or phone. Hope it helped… ---
**Author:** ![Fireus](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@Fireus](https://community.gemsofwar.com/u/Fireus)\ **Post date:** [August 21, 2016, 12:25pm UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/12 "2016-08-21T12:25:12Z")
But this game does not work, others work well. ---
**Author:** ![Amitiel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amitiel/32/24973_2.png) [@Amitiel](https://community.gemsofwar.com/u/Amitiel)\ **Post date:** [August 21, 2016, 7:12pm UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/13 "2016-08-21T19:12:34Z")
This game needs max of connection. Don’t really know how to express myself, but if you use skype you’ll know what i mean. (you noticed that skype is the last to crash when internet connection goes down right?) Maybe this game is the first… ---
**Author:** ![Mad\_Butch](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mad_butch/32/22903_2.png) [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Post date:** [March 27, 2017, 1:06pm UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/14 "2017-03-27T13:06:12Z")
Me and my wife get this error multiple times a day. This is on different PCs and iPad air tablet (on different networks as well). We have lost, and still are losing, tons of fight rewards due to this… ---
**Author:** ![PlayerDaniels](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/playerdaniels/32/6939_2.png) [@PlayerDaniels](https://community.gemsofwar.com/u/PlayerDaniels)\ **Post date:** [March 29, 2017, 10:15pm UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/15 "2017-03-29T22:15:09Z")
“Lost connection. Please retry when connection is established again.” I’ve been getting this mesage since 18:00 UTC-4. I am connceting with other games and apps. Puzzling. 🤔 ---
**Author:** ![TZEN1004](https://avatars.discourse-cdn.com/v4/letter/t/7ab992/32.png) [@TZEN1004](https://community.gemsofwar.com/u/TZEN1004)\ **Post date:** [September 3, 2018, 2:48am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263/16 "2018-09-03T02:48:42Z")
After found back my level my game does not work, others work well.