# Error keeps poping up. Plz help **URL:** \ **Category:** Support\ **Created:** [February 14, 2017, 7:20am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052 "2017-02-14T07:20:43Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [February 14, 2017, 7:20am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/1 "2017-02-14T07:20:43Z")
Hi, every time i try too open my ingame mail, it says you do not have any mail, but i have. And then an error pops up, and it keeps poping up. So i can´t open in game mail now. And the error won´t go away. It says: error with a lot of small dots after that. Can anyone plz help? ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 14, 2017, 7:23am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/2 "2017-02-14T07:23:17Z")
Are you on Xbox or Playstation? ---
**Author:** ![unGreu](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ungreu/32/9870_2.png) [@unGreu](https://community.gemsofwar.com/u/unGreu)\ **Post date:** [February 14, 2017, 7:24am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/3 "2017-02-14T07:24:33Z")
same here ps4 a lot of players report this in chat ---
**Author:** ![Hejsa](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@Hejsa](https://community.gemsofwar.com/u/Hejsa)\ **Post date:** [February 14, 2017, 7:29am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/4 "2017-02-14T07:29:58Z")
I am on ps4, my ingame name is " hejsa " ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [February 14, 2017, 7:38am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/5 "2017-02-14T07:38:58Z")
Ps4 , same problem for me In ‘mongo’ thread someone said it’s also occurring on xbone ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 14, 2017, 7:48am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/6 "2017-02-14T07:48:40Z")
Hey Guys, We went to send out the compensation mail to the console players, however this is the first time we’ve sent out compensation on the new servers for console… and it seems to have caused the issue you are seeing. We’re working to revert this, and will try to send the compensation out again tomorrow. After the team has had a chance to investigate what caused this problem. You should not have lost any existing mail, and it won’t affect any incoming mail (like Guild Rewards). ---
**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Post date:** [February 14, 2017, 7:50am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/7 "2017-02-14T07:50:03Z")
Will there be compensation for the trouble the compensation caused? (couldn’t help myself) ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [February 14, 2017, 7:51am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/8 "2017-02-14T07:51:15Z")
Lol i was trying to think of a way to ask that 😜 ---
**Author:** ![Verdugo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/verdugo/32/9407_2.png) [@Verdugo](https://community.gemsofwar.com/u/Verdugo)\ **Post date:** [February 14, 2017, 7:52am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/9 "2017-02-14T07:52:50Z")
Thanks for YOU’RE input. Iggies. ---
**Author:** ![ZooKeeper](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zookeeper/32/30875_2.png) [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Post date:** [February 14, 2017, 7:59am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/10 "2017-02-14T07:59:09Z")
Compensationception! _I’ll show myself out_ ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [February 14, 2017, 8:09am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/11 "2017-02-14T08:09:01Z")
@Nimhain I just went to collect guild rewards and it is also causing my game to crash. No one in my guild can claim any type of mail. Its not just the compensation mail. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 14, 2017, 8:15am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/12 "2017-02-14T08:15:40Z")
The fix is now out on Xbox, Playstation 4 fix should be out in the next 15 minutes or so. ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [February 14, 2017, 8:20am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/13 "2017-02-14T08:20:11Z")
Thank you, Nim 🙂 ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [February 14, 2017, 8:21am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/14 "2017-02-14T08:21:02Z")
That was quick 😍 Thanks, Nim ---
**Author:** ![Verdugo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/verdugo/32/9407_2.png) [@Verdugo](https://community.gemsofwar.com/u/Verdugo)\ **Post date:** [February 14, 2017, 8:28am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/15 "2017-02-14T08:28:21Z")
Harold is proud of your team, Nimhain! @Eika ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/c/bc31273dafefcb87ebd75b9aa704924769b67861.JPG) ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [February 14, 2017, 8:40am UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/16 "2017-02-14T08:40:12Z")
Fixed now on ps4, thanks ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [February 14, 2017, 3:08pm UTC](https://community.gemsofwar.com/t/error-keeps-poping-up-plz-help/20052/17 "2017-02-14T15:08:21Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/4/f40920a73c52a80b9b04d461666c714bfa5f9536.jpg)