# Error code while leveling up my snow sprite

**URL:** <https://community.gemsofwar.com/t/error-code-while-leveling-up-my-snow-sprite/10808>\
**Category:** Support\
**Created:** [August 6, 2016, 9:11pm UTC](https://community.gemsofwar.com/t/error-code-while-leveling-up-my-snow-sprite/10808 "2016-08-06T21:11:29Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Taisiakat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taisiakat/32/75810_2.png) [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Post date:** [August 6, 2016, 9:11pm UTC](https://community.gemsofwar.com/t/error-code-while-leveling-up-my-snow-sprite/10808/1 "2016-08-06T21:11:29Z")

</div>

**What you were expecting to happen, and what actually happened?**  
On Samsung Galaxy Note 5, latest patch:July 2016 Android version 6.0.1

Level up from 3 to 4th level

I just finished Ascension for my Snow Sprite  
I selected Level up  
Selected 25 soul button  
It started to level up and then I got this error code

Error  
Error saving user: 2 the service is currently unavailable, KrVC5cpnj42c

Closed App through X  
Relaunched App

Received Error

There was a problem training your troop. Don’t worry,no Souls were taken and used unless a level was gained.

Checked Snow Sprite - she’s been leveled up.

**What are the steps to make it happen again?**

The only thing I can think of was I had done two Ascensions with her one moving her from Rare to Ultra Rare and the second one the first Ultra Rare count (1/25)

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**