# Error code: -505 **URL:** \ **Category:** Support\ **Created:** [March 8, 2017, 12:32am UTC](https://community.gemsofwar.com/t/error-code-505/20998 "2017-03-08T00:32:47Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![cleric1014](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cleric1014/32/649_2.png) [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Post date:** [March 8, 2017, 12:32am UTC](https://community.gemsofwar.com/t/error-code-505/20998/1 "2017-03-08T00:32:47Z")
**What you were expecting to happen, and what actually happened?** Download GOW from playstore. After downloading it gives me error code: -505 **What are the steps to make it happen again?** Try to install the game agin from playstore **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** No, sorry ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [March 8, 2017, 7:28am UTC](https://community.gemsofwar.com/t/error-code-505/20998/2 "2017-03-08T07:28:31Z")
Hi Cleric, It could be a -505 Error on Android, which is related to ‘insufficient storage available’. Could you try using instructions from this link: [How Fix 'Insufficient Storage' Error: Delete Cached Files in Android - Tech Advisor](http://www.pcadvisor.co.uk/how-to/google-android/how-fix-androids-insufficient-storage-available-error-message-summary-cache-3623467/) Let me know if that helps. ---
**Author:** ![Jainus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jainus/32/34949_2.png) [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Post date:** [March 8, 2017, 7:46am UTC](https://community.gemsofwar.com/t/error-code-505/20998/3 "2017-03-08T07:46:08Z")
> [@cleric1014](#): > > error code: -505 That means 505-games don’t like you… ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [March 8, 2017, 8:20am UTC](https://community.gemsofwar.com/t/error-code-505/20998/4 "2017-03-08T08:20:09Z")
Does that mean 505 games should love me for this? ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/0/10e50fc9d49d4d7c961f6d02e958ac499db7c079.png) On topic: If Nim’s suggestion doesn’t work Cleric, maybe try to take a screenshot of the error code message and post that? Might make it easier to figure out where the error is coming from. ---
**Author:** ![Kurokazna](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kurokazna/32/11246_2.png) [@Kurokazna](https://community.gemsofwar.com/u/Kurokazna)\ **Post date:** [March 8, 2017, 10:53am UTC](https://community.gemsofwar.com/t/error-code-505/20998/5 "2017-03-08T10:53:20Z")
The 505 Illuminati confirmed ---
**Author:** ![cleric1014](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cleric1014/32/649_2.png) [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Post date:** [March 8, 2017, 5:47pm UTC](https://community.gemsofwar.com/t/error-code-505/20998/6 "2017-03-08T17:47:38Z")
😆😆 ---
**Author:** ![cleric1014](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cleric1014/32/649_2.png) [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Post date:** [March 8, 2017, 6:07pm UTC](https://community.gemsofwar.com/t/error-code-505/20998/7 "2017-03-08T18:07:37Z")
Thanx for the reply. Sadly the App and the steps to manually clear the cache did not work. I have more than enough space so this baffles me. But thanx for trying to help. When I Googled the error they said to factory reboot as a last option and that scares the hell out of me. ---
**Author:** ![cleric1014](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cleric1014/32/649_2.png) [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Post date:** [March 8, 2017, 6:08pm UTC](https://community.gemsofwar.com/t/error-code-505/20998/8 "2017-03-08T18:08:28Z")
I logged a ticket with support, so, fingers crossed. Thanx for the advice. ---
**Author:** ![cleric1014](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cleric1014/32/649_2.png) [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Post date:** [March 8, 2017, 6:09pm UTC](https://community.gemsofwar.com/t/error-code-505/20998/9 "2017-03-08T18:09:08Z")
😆😆 ---
**Author:** ![cleric1014](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cleric1014/32/649_2.png) [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Post date:** [March 8, 2017, 6:23pm UTC](https://community.gemsofwar.com/t/error-code-505/20998/10 "2017-03-08T18:23:22Z")
Somewhere on Google someone also suggested that I get this error because I previously installed the game (which I did, and deleted it ☹ ) or that I might have moved the game from my phone to my SD card (which I think I did as well). Sadly, nothing seems to work. What are your thoughts on factory reboot because I will be without my PC for a few months and want to continue playing the game. ---
**Author:** ![Dorgath](https://avatars.discourse-cdn.com/v4/letter/d/dfb087/32.png) [@Dorgath](https://community.gemsofwar.com/u/Dorgath)\ **Post date:** [March 8, 2017, 7:08pm UTC](https://community.gemsofwar.com/t/error-code-505/20998/11 "2017-03-08T19:08:36Z")
My sons sometimes get this error while trying to install games, even though it shows it has enough space. What I found works is removing the SD card, installing, and then putting the SD card back. ---
**Author:** ![cleric1014](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cleric1014/32/649_2.png) [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Post date:** [March 8, 2017, 7:11pm UTC](https://community.gemsofwar.com/t/error-code-505/20998/12 "2017-03-08T19:11:35Z")
Aah, thanx, I did not think about that, thanx, I’ll give it a go 🙂 ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [March 9, 2017, 6:16am UTC](https://community.gemsofwar.com/t/error-code-505/20998/13 "2017-03-09T06:16:05Z")
We are able to recover accounts (if that is what you are worried about), as long as you know your hero’s invite and level; or if you had previously linked your account up. (We can try to find accounts without the invite code but it’s hard and not always 100%). However I do recommend doing the Factory Reset as a last resort only. ---
**Author:** ![Annaerith](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/annaerith/32/13840_2.png) [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\ **Post date:** [March 9, 2017, 2:27pm UTC](https://community.gemsofwar.com/t/error-code-505/20998/14 "2017-03-09T14:27:42Z")
> [@Dorgath](#): > > removing the SD card, installing, and then putting the SD card back. did it work? ---
**Author:** ![cleric1014](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cleric1014/32/649_2.png) [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Post date:** [June 30, 2017, 10:49am UTC](https://community.gemsofwar.com/t/error-code-505/20998/15 "2017-06-30T10:49:45Z")
Nope , nothing works but I got it to work on my old PC again. Thanx for all the advice guys!