# Error cant accept mail **URL:** \ **Category:** Support\ **Created:** [November 16, 2016, 9:34pm UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398 "2016-11-16T21:34:22Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Zag123](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zag123/32/15078_2.png) [@Zag123](https://community.gemsofwar.com/u/Zag123)\ **Post date:** [November 16, 2016, 9:34pm UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/1 "2016-11-16T21:34:22Z")
\*\*What you were expecting to happen, and what actually happened?\*\*open up my mail receive my content **What are the steps to make it happen again?** Just by opening mail it errors **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/0/084e7485fff4c5de47a197303dff2a9bd9f67899.JPG) ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [November 17, 2016, 7:57am UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/2 "2016-11-17T07:57:05Z")
I’m having the exact same problem, so are some guildmates ---
**Author:** ![Kurokazna](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kurokazna/32/11246_2.png) [@Kurokazna](https://community.gemsofwar.com/u/Kurokazna)\ **Post date:** [November 17, 2016, 8:01am UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/3 "2016-11-17T08:01:54Z")
Moved to Support: PS4/XBox because the task system, button input prompts, and TV make it appear as if it is a Console thing. Specifically PS4. If I am incorrect, please tell me and it will be changed back. Filing bug reports under the proper category helps out the devs and might help aid the speed of a response or fix. Good luck. ---
**Author:** ![Zag123](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zag123/32/15078_2.png) [@Zag123](https://community.gemsofwar.com/u/Zag123)\ **Post date:** [November 17, 2016, 1:52pm UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/4 "2016-11-17T13:52:38Z")
Thanks for the help. Still no fix but they were trying. I had to download but still same problem after installed ---
**Author:** ![Zag123](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zag123/32/15078_2.png) [@Zag123](https://community.gemsofwar.com/u/Zag123)\ **Post date:** [November 17, 2016, 1:54pm UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/5 "2016-11-17T13:54:23Z")
I hope I don’t lose my rewards from guild mates and daily bonus. ---
**Author:** ![Alpheon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alpheon/32/52212_2.png) [@Alpheon](https://community.gemsofwar.com/u/Alpheon)\ **Post date:** [November 17, 2016, 11:30pm UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/6 "2016-11-17T23:30:02Z")
Hey everyone! Thanks for letting us know about this. We’ve pushed out a fix for this and fixed up your mail data. The only mail affected was your daily bonus, your other mail was unaffected. Let us know if something else goes wrong. 🙂 ---
**Author:** ![Zag123](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zag123/32/15078_2.png) [@Zag123](https://community.gemsofwar.com/u/Zag123)\ **Post date:** [November 18, 2016, 12:11am UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/7 "2016-11-18T00:11:12Z")
Thanks for the quick fix. 👍😁 ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [November 18, 2016, 8:09am UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/8 "2016-11-18T08:09:58Z")
Thanks @Alpheon, my mail’s working correctly today. Appreciate the quick response, much love for the gow team for consistently giving a 💩 ---
**Author:** ![Madhermit](https://avatars.discourse-cdn.com/v4/letter/m/6f9a4e/32.png) [@Madhermit](https://community.gemsofwar.com/u/Madhermit)\ **Post date:** [November 18, 2016, 8:44am UTC](https://community.gemsofwar.com/t/error-cant-accept-mail/15398/9 "2016-11-18T08:44:43Z")
Agreed. I’ve put in a ticket to support at [gemsofwar.zendesk.com/hc/en-us/requests/new](http://gemsofwar.zendesk.com/hc/en-us/requests/new); received acknowledgment, awaiting response