# Error 768 whilst loading the game **URL:** \ **Category:** Support\ **Created:** [September 23, 2018, 9:34pm UTC](https://community.gemsofwar.com/t/error-768-whilst-loading-the-game/46354 "2018-09-23T21:34:48Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![barkAstar](https://avatars.discourse-cdn.com/v4/letter/b/4da419/32.png) [@barkAstar](https://community.gemsofwar.com/u/barkAstar)\ **Post date:** [September 23, 2018, 9:34pm UTC](https://community.gemsofwar.com/t/error-768-whilst-loading-the-game/46354/1 "2018-09-23T21:34:48Z")
**What you were expecting to happen, and what actually happened?** I click on agree for the game to load the extra assets and start. It loads a couple and then an error box pops up. Failed to load an asset. Error 768. Any solutions? I don’t remember the password used but I have my login name. Can I reinstall without loss of data? ---
**Author:** ![Slypenslyde](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slypenslyde/32/30373_2.png) [@Slypenslyde](https://community.gemsofwar.com/u/Slypenslyde)\ **Post date:** [September 23, 2018, 11:18pm UTC](https://community.gemsofwar.com/t/error-768-whilst-loading-the-game/46354/2 "2018-09-23T23:18:04Z")
Didst thou check thine internet router for gremlins? ---
**Author:** ![barkAstar](https://avatars.discourse-cdn.com/v4/letter/b/4da419/32.png) [@barkAstar](https://community.gemsofwar.com/u/barkAstar)\ **Post date:** [September 23, 2018, 11:39pm UTC](https://community.gemsofwar.com/t/error-768-whilst-loading-the-game/46354/3 "2018-09-23T23:39:58Z")
😃 My Amstaff would’ve ruined my place to kill tha critters by now. BUT. Being impatient; I reinstalled taking the risk of losing data. Reset password blahblah and got 2 different errors whilst loading. I simply restarted game and all looks ok. Problem solved untill the next time it refuses to load.