# Endless loading on gem screen

**URL:** <https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112>\
**Category:** Support\
**Created:** [April 26, 2017, 8:17am UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112 "2017-04-26T08:17:05Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![w1cocopops](https://avatars.discourse-cdn.com/v4/letter/w/bbe5ce/32.png) [@w1cocopops](https://community.gemsofwar.com/u/w1cocopops)\
**Post date:** [April 26, 2017, 8:17am UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112/1 "2017-04-26T08:17:05Z")

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hey guys just having some trouble when i log in i get put straight into the buy gems page which then continues to load forever it happens everytime i log in i play on steam so i tryed uninstalling and reinstalling and still the same issue it started when i tryed buying a $50 bundle and has not worked since so im unable to play any advice ?

also tryed sending a message to admin wont send

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [April 26, 2017, 8:57am UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112/2 "2017-04-26T08:57:18Z")

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Uhh where did you try to send a message to admins?

Issues are usually reported here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)

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**Author:** ![w1cocopops](https://avatars.discourse-cdn.com/v4/letter/w/bbe5ce/32.png) [@w1cocopops](https://community.gemsofwar.com/u/w1cocopops)\
**Post date:** [April 26, 2017, 8:59am UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112/3 "2017-04-26T08:59:22Z")

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yeah thats where i tryed but forsome reson it did not seem to send 😕 having the worst luck today aha

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [April 26, 2017, 9:00am UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112/4 "2017-04-26T09:00:55Z")

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What error did you get? (DID you get an error?)

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**Author:** ![w1cocopops](https://avatars.discourse-cdn.com/v4/letter/w/bbe5ce/32.png) [@w1cocopops](https://community.gemsofwar.com/u/w1cocopops)\
**Post date:** [April 26, 2017, 9:02am UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112/5 "2017-04-26T09:02:49Z")

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nope it just tryed to send and froze i send a messge threw here to the admin though so hopfully i get a quick reply

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [April 26, 2017, 9:10am UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112/6 "2017-04-26T09:10:28Z")

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Submitting a ticket through this page froze? [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

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**Author:** ![w1cocopops](https://avatars.discourse-cdn.com/v4/letter/w/bbe5ce/32.png) [@w1cocopops](https://community.gemsofwar.com/u/w1cocopops)\
**Post date:** [April 26, 2017, 9:16am UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112/7 "2017-04-26T09:16:37Z")

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yeah that seemed to send that time cheers mate hopfully i get a reply fast im really keen to get this pack and open all the chests aha

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**Author:** ![w1cocopops](https://avatars.discourse-cdn.com/v4/letter/w/bbe5ce/32.png) [@w1cocopops](https://community.gemsofwar.com/u/w1cocopops)\
**Post date:** [April 26, 2017, 3:57pm UTC](https://community.gemsofwar.com/t/endless-loading-on-gem-screen/23112/8 "2017-04-26T15:57:35Z")

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deleted these two and it now works XD  
C:\Users\<YourName\>\AppData\Roaming\com.infinite-interactive.GoW\Local Store\HeroSteam.json  
C:\Users\<YourName\>\AppData\Roaming\com.infinite-interactive.GoW\Local Store\NotificaitonSteam.json