# Emojis aren’t working **URL:** \ **Category:** Gameplay Chat (Nintendo Switch)\ **Created:** [August 7, 2019, 1:30pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943 "2019-08-07T13:30:27Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Gamerkiti](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gamerkiti/32/56202_2.png) [@Gamerkiti](https://community.gemsofwar.com/u/Gamerkiti)\ **Post date:** [August 7, 2019, 1:30pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/1 "2019-08-07T13:30:27Z")
Hello. I just picked up the flash offer for the cat emojis, portrait, and gems…but the emojis aren’t working? ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/7/f7b863a1da8971ec3ee40e76a83d74922a00e7c0.jpeg) ---
**Author:** ![shadyady360](https://avatars.discourse-cdn.com/v4/letter/s/8491ac/32.png) [@shadyady360](https://community.gemsofwar.com/u/shadyady360)\ **Post date:** [August 7, 2019, 2:19pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/2 "2019-08-07T14:19:16Z")
Emoji’s never work in my guild chat either. ---
**Author:** ![Gamerkiti](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gamerkiti/32/56202_2.png) [@Gamerkiti](https://community.gemsofwar.com/u/Gamerkiti)\ **Post date:** [August 7, 2019, 2:31pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/3 "2019-08-07T14:31:01Z")
That’s odd, all my other emojis work no problem both in global and guild chat. It’s just the new cat emojis aren’t working for me. A little frustrating since it was $10 ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [August 7, 2019, 3:02pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/4 "2019-08-07T15:02:07Z")
> [@Gamerkiti](#): > > I just picked up the flash offer for the cat emojis, portrait, and gems…but the emojis aren’t working? Have you tried restarting the game, just in case it needs to update some data caches? ---
**Author:** ![Gamerkiti](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gamerkiti/32/56202_2.png) [@Gamerkiti](https://community.gemsofwar.com/u/Gamerkiti)\ **Post date:** [August 7, 2019, 3:04pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/5 "2019-08-07T15:04:44Z")
Yup, restarted twice now. One of my guildmates cant get the emojis to work either. Hopefully one of the devs will see this today or tomorrow and have some insight 🤷‍♀️ ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [August 7, 2019, 3:17pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/6 "2019-08-07T15:17:06Z")
Broke on xbox too. Usually this stuff gets fixed in a day or so. ---
**Author:** ![Gamerkiti](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gamerkiti/32/56202_2.png) [@Gamerkiti](https://community.gemsofwar.com/u/Gamerkiti)\ **Post date:** [August 7, 2019, 3:18pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/7 "2019-08-07T15:18:32Z")
Thanks for letting me know it’s not just switch. 🙂 ---
**Author:** ![Valkyjosh](https://avatars.discourse-cdn.com/v4/letter/v/f05b48/32.png) [@Valkyjosh](https://community.gemsofwar.com/u/Valkyjosh)\ **Post date:** [August 7, 2019, 7:01pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/8 "2019-08-07T19:01:29Z")
His, what does the portrait look like as I can’t seem to find an image and I’m torn on getting the cat day thing ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [August 8, 2019, 1:54am UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/9 "2019-08-08T01:54:32Z")
Hey thanks for reporting this, we’re currently looking into the issue: [https://gemsofwar.zendesk.com/hc/en-us/articles/360001099356](https://gemsofwar.zendesk.com/hc/en-us/articles/360001099356) ---
**Author:** ![Gamerkiti](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gamerkiti/32/56202_2.png) [@Gamerkiti](https://community.gemsofwar.com/u/Gamerkiti)\ **Post date:** [August 8, 2019, 12:42pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/10 "2019-08-08T12:42:26Z")
Awesome! Thanks for the update. As a side note, when it said that we’ll get something in our in game mail, when does that typically happen? I didn’t notice anything today when I logged in. ---
**Author:** ![Hoots711](https://avatars.discourse-cdn.com/v4/letter/h/6de8d8/32.png) [@Hoots711](https://community.gemsofwar.com/u/Hoots711)\ **Post date:** [August 8, 2019, 8:52pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/11 "2019-08-08T20:52:06Z")
> [@Valkyjosh](#): > > His, what does the portrait look like as I can’t seem to find an image and I’m torn on getting the cat day thing My portrait kind of looks like a female w purple face and purple/blue hair. I wonder if it is displaying correctly as i dont get the correlation to cat day… ![15652974799777537870301966216258](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/b/cb2106168d62e478f5409cae5d2c2219125d360b.jpeg) ---
**Author:** ![Hoots711](https://avatars.discourse-cdn.com/v4/letter/h/6de8d8/32.png) [@Hoots711](https://community.gemsofwar.com/u/Hoots711)\ **Post date:** [August 8, 2019, 9:11pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/12 "2019-08-08T21:11:02Z")
> [@Kafka](#): > > Hey thanks for reporting this, we’re currently looking into the issue: > [https://gemsofwar.zendesk.com/hc/en-us/articles/360001099356](https://gemsofwar.zendesk.com/hc/en-us/articles/360001099356) Just to clarify… 4.5 just came out on mobile and switch is like 9+ months behind mobile? I know switch patch dates are taboo to discuss but shouldnt we be getting refunded if the content we bought is half a year or more away? ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [August 9, 2019, 8:25am UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/13 "2019-08-09T08:25:29Z")
Hey, 4.5 isn’t out for any platform yet, you’re half a patch behind at the moment so not far at all 🙂 so you don’t have to wait anywhere near as long as 6 months! We realise this sucks, hence the compensation we’re sending to your game mail. We don’t actually receive the money from your purchases directly, you pay the store who pay our publisher who pay us to make the game, so we’re unable to provide refunds from here sorry. ---
**Author:** ![Gamerkiti](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gamerkiti/32/56202_2.png) [@Gamerkiti](https://community.gemsofwar.com/u/Gamerkiti)\ **Post date:** [August 9, 2019, 12:47pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/14 "2019-08-09T12:47:51Z")
@Kafka thanks for keeping us informed. Got my 200 gems this morning when I logged in! You guys are awesome. I look forward to the 4.5 patch update on switch when i’ll Get to use the cat emoji!!! Have a great weekend 🙂 ---
**Author:** ![Hoots711](https://avatars.discourse-cdn.com/v4/letter/h/6de8d8/32.png) [@Hoots711](https://community.gemsofwar.com/u/Hoots711)\ **Post date:** [August 9, 2019, 9:22pm UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/15 "2019-08-09T21:22:20Z")
> [@Kafka](#): > > Hey, 4.5 isn’t out for any platform yet, you’re half a patch behind at the moment so not far at all 🙂 > so you don’t have to wait anywhere near as long as 6 months! Yes! Good point, thanks. Weekly Content is considerably behind but the patch versions are close! As the above poster received their compensation should i be alarmed if i have not? Or are they gradually rolling out? Thanks! ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [August 13, 2019, 5:14am UTC](https://community.gemsofwar.com/t/emojis-aren-t-working/56943/16 "2019-08-13T05:14:12Z")
All compensation has been sent now.