# Elite + Pass questions and support

**URL:** <https://community.gemsofwar.com/t/elite-pass-questions-and-support/78104>\
**Category:** Support\
**Created:** [December 14, 2022, 7:13pm UTC](https://community.gemsofwar.com/t/elite-pass-questions-and-support/78104 "2022-12-14T19:13:24Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [December 15, 2022, 4:38am UTC](https://community.gemsofwar.com/t/elite-pass-questions-and-support/78104/4 "2022-12-15T04:38:44Z")

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Re: the loading line, sounds like the game may be having trouble connecting to the Xbox store, there’s a few things you can try:

1. exit the game fully and re-open it
2. ensure you’re connected to Xbox Live
3. turn off your xbox and turn the power off at the wall for 30 seconds
4. ^ same thing but for your router (but if everything else online on your xbox is working this probably won’t help)

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