# DOs and DON'Ts: a plea to Nimhain, Sirrian or the powers that be **URL:** \ **Category:** Feature Requests and Game feedback\ **Created:** [December 9, 2021, 3:52pm UTC](https://community.gemsofwar.com/t/dos-and-donts-a-plea-to-nimhain-sirrian-or-the-powers-that-be/73234 "2021-12-09T15:52:01Z")\ **Posts on this page:** 1\ **Showing post:** 20
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [December 13, 2021, 6:19am UTC](https://community.gemsofwar.com/t/dos-and-donts-a-plea-to-nimhain-sirrian-or-the-powers-that-be/73234/20 "2021-12-13T06:19:45Z")
This issue has been ongoing for years, so it would of course be naive to expect a resolution within 4 days of the latest iteration (especially with a weekend in between, during which forums are virtually inaccessible by staff), but it is important to highlight how your customers continue to receive this form of treatment: (from [Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214) ) > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/13): > > I am going to tell you what I already told to Salty in similar circumstances a few years ago. > We are not kids that you should patronise and punish when they don’t behave. > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/15): > > I hope this was written in anger, that you retract it and apologize. The alternative (that it is official policy) is an incredibly bad look for a communications professional. > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/17): > > suggesting cutting back on communication even further because “we” have a bad attitude about how the staff aren’t doing their jobs is the exact opposite of what needs to be done. We have a bad attitude for a reason. Your suggestion and delivery of it are unjustified. > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/19): > > This game needs a full time community manager more than a fish needs water. > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/22): > > Your latest comment as a **Manager** is actually not acceptable. Nothing personal. Just do your job. > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/25): > > So, basically, if we keep complaining about the lack (and it’s an euphemism) of communication, we’ll have less communication … what a strange community management …it’s childish … > (and btw, CM is a daily work, one reaction per week is not community management, it’s laziness). > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/26): > > I think i just read some parenting guide that said even kids shouldnt be raised like this. Making threats if they dont behave. > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/27): > > How to ruin a long-awaited info thread. > Sorry to say but this petty attitude it’s (good) part of reason why community is often upset. > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/30): > > I don’t know if I have seen such an egregious abuse of power from someone representing a game > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/31): > > I have to honestly say that this is THE most unprofessional public response to customers that I have ever seen, and I really thought that I had seen everything. > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/33): > > I was being hopeful because of Nimhain’s post on recent issues- you completely smashed that hope All of which are stepping stones towards an eventual breaking point: > [@Missing Campaign Stars](https://community.gemsofwar.com/t/missing-campaign-stars/73214/31): > > I commit to never spending another dime on GoW. This is not new, this has been ongoing for years: I personally stopped spending a couple of years back because of how mods in this forum treat the customers, there is little doubt many others have had a less-vocal similar trajectory, and while it is unclear whether they can be brought back into spending, you surely can prevent future customers from closing their wallets because of this. We know some of you at least bother trying a faction when it launches: ![WhatsApp Image 2021-12-13 at 14.03.49](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/e/bed9ec7dff1c17e5210fce1bccd17607540675b8.jpeg) So hopefully @Nimhain you can at least let us know that this is within your radar, so if it is a company-endorsed way to treat its customers, we can stop hoping for an improvement and set our expectations accordingly (as well as continue to warn newcomers about it to avoid frustrations by all parties). Of course, it would be preferable for all parties if you could implement the obvious solution to this years-long issue that keeps costing you paying customers, once and for all. 🤞 😊 🖖 #inNimhainWeStillTrust --- _[View the full topic](https://community.gemsofwar.com/t/dos-and-donts-a-plea-to-nimhain-sirrian-or-the-powers-that-be/73234)._