# Does gemsofwar.zendesk.com even work?
**URL:** https://community.gemsofwar.com/t/does-gemsofwar-zendesk-com-even-work/66761
**Category:** Support
**Created:** [October 26, 2020, 11:41am UTC](https://community.gemsofwar.com/t/does-gemsofwar-zendesk-com-even-work/66761 "2020-10-26T11:41:48Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Rosenkreuz1979](https://community.gemsofwar.com/u/Rosenkreuz1979)
#### Post date: [October 26, 2020, 11:41am UTC](https://community.gemsofwar.com/t/does-gemsofwar-zendesk-com-even-work/66761/1 "2020-10-26T11:41:48Z")
Just asking whether it is viable to create requests there or it is a long-dead branch?
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### Author:  [@TheCuillin](https://community.gemsofwar.com/u/TheCuillin)
#### Post date: [October 26, 2020, 9:55pm UTC](https://community.gemsofwar.com/t/does-gemsofwar-zendesk-com-even-work/66761/2 "2020-10-26T21:55:17Z")
Pointless. Tickets are ignored and much of the info is false or obsolete. A waste of your keyboard skills.
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### Author:  [@mitamata](https://community.gemsofwar.com/u/mitamata)
#### Post date: [October 26, 2020, 11:03pm UTC](https://community.gemsofwar.com/t/does-gemsofwar-zendesk-com-even-work/66761/3 "2020-10-26T23:03:49Z")
> [@TheCuillin](#):
>
> much of the info is false or obsolete
Really? Such as? I find it’s actually pretty solid, they try to keep it updated.
> [@Rosenkreuz1979](#):
>
> Just asking whether it is viable to create requests
I think it depends on the request. We had a guild mate unable to play tower of doom last time it was here, he made a ticket and while they didn’t get back to him in time to fix the issue, he got a refund and some compensation.
If it’s an “I purchased X and didn’t receive it”, I’m sure they’ll get back to you. If it’s an “I opened the wrong chests by mistake, I want a refund”, they might not.
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### Author:  [@Rosenkreuz1979](https://community.gemsofwar.com/u/Rosenkreuz1979)
#### Post date: [October 27, 2020, 1:41am UTC](https://community.gemsofwar.com/t/does-gemsofwar-zendesk-com-even-work/66761/4 "2020-10-27T01:41:55Z")
I think they’re misplacing Technical Support with hobby then. Any request should be considered and revised.