# Do not receive alerts on android and windows 7 about finding a pet after start new game day **URL:** \ **Category:** Bug Reports\ **Created:** [March 23, 2019, 11:41am UTC](https://community.gemsofwar.com/t/do-not-receive-alerts-on-android-and-windows-7-about-finding-a-pet-after-start-new-game-day/53224 "2019-03-23T11:41:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [March 23, 2019, 11:41am UTC](https://community.gemsofwar.com/t/do-not-receive-alerts-on-android-and-windows-7-about-finding-a-pet-after-start-new-game-day/53224/1 "2019-03-23T11:41:13Z")
Do not receive alerts on android about finding a pet. The game was reinstalled and all alerts were turned on. For example, alerts about the kingdom’s hourly reward come correctly, and never look for a pet search, although it is checked (personally checked after reinstallation). What could be the problem? ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [March 24, 2019, 9:04am UTC](https://community.gemsofwar.com/t/do-not-receive-alerts-on-android-and-windows-7-about-finding-a-pet-after-start-new-game-day/53224/2 "2019-03-24T09:04:39Z")
After the start of a new day in the game - alerts about finding a pet do not come within 8 hours, today it’s essentially time. After 8 hours, the pet search alerts start to come again. The problem is clearly not in the game for Android and for Windows 7. The previous pet alert was at 09:15 MSK, but there was no next pet search alert at 12:00 MSK (there was no alert). I did not touch the settings of the game itself. Just stopped coming any alerts from the game. Settings have not been changed. ticks are all worth it - there are no alerts. **2019-03-24** YES or NO notifications (time MSK): Pet Rescue: Itty Bitty 08:10 - YES Feyrie 09:15 - YES Peace Pigeon 12:00 - NO Fennekit 13:02 - NO Feyrie 14:13 - YES Snakelet 15:38 - NO Grimlet 17:20 - YES Snakelet 19:09 - YES Manticube 21:15 - YES Kindom Income 08:21 - YES 09:22 - YES 10:22 - NO 11:22 - NO 12:23 - NO 13:23 - YES 14:23 - YES 15:23 - YES 15:24 - YES 16:24 - YES 17:24 - YES 18:24 -YES 19:24 -YES 20:24 -YES 21:25 -YES Game alert settings did not change during that day. **2019-03-25** Kindom Income 07:38 - YES alert Android, NO Web alert 08:38 - YES alert Android, NO Web alert 09:38 - YES alert Android, NO Web alert There is even no logic, I can not trace. We must understand all the same. Let’s figure it out together. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [April 18, 2019, 4:20am UTC](https://community.gemsofwar.com/t/do-not-receive-alerts-on-android-and-windows-7-about-finding-a-pet-after-start-new-game-day/53224/3 "2019-04-18T04:20:53Z")
Hi Docdeath, apologies for the delay. If this is still happening, please try the steps in this article: > **[Enable and disable push notifications (alerts)](https://gemsofwar.zendesk.com/hc/en-us/articles/360000347956-Enable-and-disable-push-notifications-alerts-)** > > To receive Push Notifications or alerts from Gems of War, you must enable notifications in-game and in your device's Settings. > Notifications are only available on mobile devices and PC. If you are ... you will want to: 1. Opt out of alerts in game 2. Disable notifications in Settings menu for your Android for Gems of War 3. Restart phone 4. Re-enable notifications in phone settings 5. Opt-in to notifications for gems of war Note that the Pet rescue only triggers after completing a battle or opening mail (when the game contacts the server) And [contact support](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) if it’s still a problem. ---
**Author:** ![docdeath](https://avatars.discourse-cdn.com/v4/letter/d/a88e4f/32.png) [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Post date:** [April 18, 2019, 5:14am UTC](https://community.gemsofwar.com/t/do-not-receive-alerts-on-android-and-windows-7-about-finding-a-pet-after-start-new-game-day/53224/4 "2019-04-18T05:14:24Z")
Hello. I all know how the settings and the phone and the game are made, it was not necessary to send me back to the wiki. You read the messages that I wrote to you: [https://community.gemsofwar.com/t/a-post-in-do-not-receive-alerts-on-android-about-finding-a-pet-requires-staff-attention/53239/5](https://community.gemsofwar.com/t/a-post-in-do-not-receive-alerts-on-android-about-finding-a-pet-requires-staff-attention/53239/5) I make these settings every day, because they all reset themselves every day