# Didn't receive purchase on PS4
**URL:** https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696
**Category:** Support
**Created:** [December 16, 2016, 6:05am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696 "2016-12-16T06:05:07Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@Nilbogz](https://community.gemsofwar.com/u/Nilbogz)
#### Post date: [December 16, 2016, 6:05am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/1 "2016-12-16T06:05:07Z")
I bought the 15 day gem pack and didn’t receive any rewards or my 25 VIP points. i have the email showing my purchase. my account name on ps4 is nilb. my ps4 name is nilbog360
i tried to use the zendesk website but it’s not loading for me..
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### Author:  [@Nilbogz](https://community.gemsofwar.com/u/Nilbogz)
#### Post date: [December 17, 2016, 2:22am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/2 "2016-12-17T02:22:24Z")
I still need help with this. the zendesk website freezes when i click the Sign In button.
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [December 17, 2016, 2:04pm UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/3 "2016-12-17T14:04:39Z")
Hi Nilbogz,
Can you send me a PM with a receipt from the purchase and your invite code?
I should be able to help you from there!
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### Author:  [@gravesender](https://community.gemsofwar.com/u/gravesender)
#### Post date: [December 18, 2016, 11:33am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/4 "2016-12-18T11:33:30Z")
I am having the exact same issue. bought 3 packages about 8 hours ago and nothing yet. i opened a support ticket with my code and purchase numbers for all 3 but havent got a response yet.
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [December 18, 2016, 12:31pm UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/5 "2016-12-18T12:31:39Z")
It’s the weekend here, which is why you wouldn’t have received a response yet. Hopefully the support team should get back to in the next day or so.
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### Author:  [@gravesender](https://community.gemsofwar.com/u/gravesender)
#### Post date: [December 18, 2016, 12:38pm UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/6 "2016-12-18T12:38:58Z")
ok sounds good. Sounds like it is not just me. I was worried I broke something but since nilbogz sent a message first we can just blame it on him.
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### Author:  [@fragnarok](https://community.gemsofwar.com/u/fragnarok)
#### Post date: [December 19, 2016, 6:18pm UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/7 "2016-12-19T18:18:48Z")
Same for me. Purchased obsidian bundle on PS4, got nada. How can I PM you Nimhain? I not sure exactly (newb here). Thanks in advance.
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [December 20, 2016, 12:00am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/8 "2016-12-20T00:00:08Z")
Hi Fragnarok,
It’s betting if you contact our support team here:
[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)
They will be able to help you out.
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### Author:  [@Cold\_Zombie](https://community.gemsofwar.com/u/Cold_Zombie)
#### Post date: [December 29, 2016, 5:05am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/9 "2016-12-29T05:05:53Z")
I paid 50$ for the deathknight bundle. But the store shut down and took my money. Gave me NOTHING. Only time I decided to buy dlc this happens. I have a screenshot of the recipe.
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### Author:  [@Nilbogz](https://community.gemsofwar.com/u/Nilbogz)
#### Post date: [December 29, 2016, 5:07am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/10 "2016-12-29T05:07:10Z")
Nimhain was able to resolve my issue once I submitted a ticket.
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### Author:  [@Cold\_Zombie](https://community.gemsofwar.com/u/Cold_Zombie)
#### Post date: [December 29, 2016, 5:19am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696/11 "2016-12-29T05:19:55Z")
Please help me with it. I am not savy with any of this and very upset. I was planning to spend another 50 to make 100$