# Didn't Receive My Purchase on PC **URL:** \ **Category:** Support\ **Created:** [February 3, 2017, 11:14pm UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489 "2017-02-03T23:14:01Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [February 3, 2017, 11:14pm UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/1 "2017-02-03T23:14:01Z")
**What you were expecting to happen, and what actually happened?** I bought an item and I expected to receive it. Instead I got the screen freeze up on me during spinning wheel. Had to hard close game. Now when I log back into game it takes me straight to the gow shop and I get stuck on shop tab with a never-ending spinning wheel. Game is unplayable. ☹ **What are the steps to make it happen again?** Beats the crap out of me **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** No I don’t. ---
**Author:** ![Verdugo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/verdugo/32/9407_2.png) [@Verdugo](https://community.gemsofwar.com/u/Verdugo)\ **Post date:** [February 3, 2017, 11:17pm UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/2 "2017-02-03T23:17:35Z")
Super frustrating to hear, mate! ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [February 3, 2017, 11:20pm UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/3 "2017-02-03T23:20:25Z")
Yeah, very frustrated ATM about this. First purchase issue I have ever had on the PC version of this game. Lol, can’t even play the game now. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 4, 2017, 12:55pm UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/4 "2017-02-04T12:55:01Z")
Hi Death, Is this on android? If so can you send me a pm with your invite code? ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [February 5, 2017, 10:47pm UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/5 "2017-02-05T22:47:33Z")
@Nimhain Pm sent. ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [February 6, 2017, 4:01am UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/6 "2017-02-06T04:01:27Z")
Still not sorted out yet and still unplayable. Was hoping this would be fixed before today’s reset. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 6, 2017, 4:06am UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/7 "2017-02-06T04:06:06Z")
I sent you a PM, in reply. ---
**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\ **Post date:** [February 6, 2017, 4:11am UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/8 "2017-02-06T04:11:29Z")
I’m sorry but I have not received a reply in a pm. Just double checked and I haven’t received it. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 6, 2017, 4:12am UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/9 "2017-02-06T04:12:58Z")
Woops, looks like i missed pressing send, should be there now. ---
**Author:** ![Vixen666](https://avatars.discourse-cdn.com/v4/letter/v/dfb087/32.png) [@Vixen666](https://community.gemsofwar.com/u/Vixen666)\ **Post date:** [June 15, 2017, 11:56pm UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/10 "2017-06-15T23:56:31Z")
My boyfriend is having this exact issue since last night? How can we get this fixed? death Feb 3 What you were expecting to happen, and what actually happened? I bought an item and I expected to receive it. Instead I got the screen freeze up on me during spinning wheel. Had to hard close game. Now when I log back into game it takes me straight to the gow shop and I get stuck on shop tab with a never-ending spinning wheel. Game is unplayable. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [June 16, 2017, 2:11am UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489/11 "2017-06-16T02:11:52Z")
Hello Vixxen, please contact our support here [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) so they can look into this issue and fix it for you. They will get back to you before end of day if you send your message soon.