# Didn't receive correct PvP leaderboard rewards from last week **URL:** \ **Category:** Bug Reports\ **Created:** [July 8, 2019, 8:51pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283 "2019-07-08T20:51:37Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 8, 2019, 8:51pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/1 "2019-07-08T20:51:37Z")
**Platform, device version and operating system:** PS4 **Screenshot or image:** I don’t have any as leaderboards were reset. **What you were expecting to happen, and what actually happened:** I finished 7th place on the PvP leaderboard last week but didn’t receive the correct reward, only the default one for not even finishing in the top 1000 😞 **How often does this happen? When did it begin happening?** First time this has happened to me. **Steps to make it happen again** Hopefully won’t happen again 😉 Thought I would post this rather than submitting a support ticket because I believe it also happened to others on different platforms too. Please can the devs review what PvP rewards were issued at reset this morning? Thanks 🙂 ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [July 8, 2019, 11:33pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/2 "2019-07-08T23:33:27Z")
> **[Did not receive rewards or resources](https://gemsofwar.zendesk.com/hc/en-us/articles/360000367876-Did-not-receive-rewards-or-resources)** > > If you are missing rewards from inside your game you can contact Support with detailed information. > Depending on the type of rewards or resources that went missing, you can contact support with Mis... ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 8, 2019, 11:40pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/3 "2019-07-08T23:40:07Z")
Yeah, I figured from what I had heard this may be a more widescale issue so wanted to give the devs a chance to look into it before sending a support ticket myself. If it has happened to multiple people across several platforms for whatever reason it would maybe be quicker for them to identify why this happened on a large scale rather than support staff having to reply to multiple individual tickets? ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [July 8, 2019, 11:43pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/4 "2019-07-08T23:43:09Z")
It may be a bigger issue, but you need to make sure you get you’re reward. I don’t think they were reimbursing people for certain losses unless they filed a ticket. ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 9, 2019, 12:02am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/5 "2019-07-09T00:02:21Z")
Yep, I will do if no response here within 24 hours. I deserved those 40 gems for doing hundreds of PvP battles 😆 ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [July 9, 2019, 12:14am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/6 "2019-07-09T00:14:43Z")
Hey, sorry this happened, we’re currently investigating the issue. ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 9, 2019, 12:17am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/7 "2019-07-09T00:17:24Z")
Thanks 🙂 ---
**Author:** ![Ghaleon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ghaleon/32/24539_2.png) [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Post date:** [July 9, 2019, 12:29am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/8 "2019-07-09T00:29:11Z")
Doesn’t look like I got mine either @Kafka do I need to open a support ticket as well? ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [July 9, 2019, 12:41am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/9 "2019-07-09T00:41:09Z")
No need for tickets I’m hoping (just waiting for confirmation on that if that changes we’ll let you know. I’ve made the shortest article in existence about the issue here, if you hit the follow button in the top right you’ll get notified of any changes to the issue (ie, if we do one blanket solution to send out everyone the correct rewards or if we’ll need everyone to send support tickets I’ll add the support link and instructions): [https://gemsofwar.zendesk.com/hc/en-us/articles/360001050916](https://gemsofwar.zendesk.com/hc/en-us/articles/360001050916) ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 9, 2019, 12:43am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/10 "2019-07-09T00:43:39Z")
Cool, thanks again for investigating this 🙂 ---
**Author:** ![Julli-of-North](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/julli-of-north/32/91083_2.png) [@Julli-of-North](https://community.gemsofwar.com/u/Julli-of-North)\ **Post date:** [July 10, 2019, 9:27am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/11 "2019-07-10T09:27:57Z")
![2019-07-10%20(1)](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/3/b3d2e2ef841261ac81a7afa63b847481b20f825e.png) Im pretty sure i didnt finish top 1000 with my about 10k points. I think something went wrong with the bug fix. ---
**Author:** ![Barney\_Stinson](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/barney_stinson/32/37796_2.png) [@Barney\_Stinson](https://community.gemsofwar.com/u/Barney_Stinson)\ **Post date:** [July 10, 2019, 11:15am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/12 "2019-07-10T11:15:02Z")
![reward](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/8/b8d08edffcca841afa13f712f9205e099458a4ca.jpeg) I got this today and don’t know why 💁🏻‍♂️ I had 11XX trophys, but not many points last week. ---
**Author:** ![Voq](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/voq/32/54089_2.png) [@Voq](https://community.gemsofwar.com/u/Voq)\ **Post date:** [July 10, 2019, 12:35pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/13 "2019-07-10T12:35:00Z")
I got a message with rewards as well. It said I finished rank ~500. I don’t think I did. 😅 ---
**Author:** ![Smithy373](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@Smithy373](https://community.gemsofwar.com/u/Smithy373)\ **Post date:** [July 10, 2019, 5:10pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/14 "2019-07-10T17:10:13Z")
I got rewards for finishing somewhere in the 900’s, last time I checked (which I think was Saturday) I was somewhere in the 8000’s 😂 ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 10, 2019, 6:15pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/15 "2019-07-10T18:15:50Z")
Received the correct rewards today 🙂 Thanks @Kafka and team for sorting this out 👍 ---
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [July 10, 2019, 8:02pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/16 "2019-07-10T20:02:53Z")
I got this today as well. I know I was somewhere in the 40,000s. ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/9/294b791428452348b3c231cfeddbb61b7d619b98.jpeg) ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 10, 2019, 8:47pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/17 "2019-07-10T20:47:24Z")
Seems like a few got unexpected bonus rewards. Shh… 🤐😆 ---
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [July 10, 2019, 9:10pm UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/18 "2019-07-10T21:10:14Z")
I opened it, but I haven’t claimed it. I sent a pm to @Saltypatra before I saw this thread asking her to remove it from my account. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [July 11, 2019, 1:10am UTC](https://community.gemsofwar.com/t/didnt-receive-correct-pvp-leaderboard-rewards-from-last-week/56283/19 "2019-07-11T01:10:24Z")
Thanks for bringing this to our attention, team! We are looking into this now. In the mean time, please feel free to collect your rewards, you won’t be penalised for doing so. Enjoy!