# Did not recieved my vip chests xbox one

**URL:** <https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258>\
**Category:** Support\
**Created:** [January 13, 2017, 12:00pm UTC](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258 "2017-01-13T12:00:08Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![DaRkGhost](https://avatars.discourse-cdn.com/v4/letter/d/7ba0ec/32.png) [@DaRkGhost](https://community.gemsofwar.com/u/DaRkGhost)\
**Post date:** [January 13, 2017, 12:00pm UTC](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258/1 "2017-01-13T12:00:08Z")

</div>

Hello i buyed 2100 gems and want to open 50 vip chests with the gems that i got, and i recieved a error code not enough vip chests availble and gems are gone where can i report that for recieving my chests ?

---

<div class="post-metadata">

**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [January 13, 2017, 12:03pm UTC](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258/2 "2017-01-13T12:03:56Z")

</div>

You can report issues here:  
[https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)

Console is also supported by 505Games, and you can submit a ticket to them here:  
[http://support.505games.com/support/tickets/new](http://support.505games.com/support/tickets/new)

---

<div class="post-metadata">

**Author:** ![DaRkGhost](https://avatars.discourse-cdn.com/v4/letter/d/7ba0ec/32.png) [@DaRkGhost](https://community.gemsofwar.com/u/DaRkGhost)\
**Post date:** [January 13, 2017, 12:17pm UTC](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258/3 "2017-01-13T12:17:52Z")

</div>

thank you  
👍

---

<div class="post-metadata">

**Author:** ![PegasusDruide](https://avatars.discourse-cdn.com/v4/letter/p/2acd7d/32.png) [@PegasusDruide](https://community.gemsofwar.com/u/PegasusDruide)\
**Post date:** [January 13, 2017, 1:48pm UTC](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258/4 "2017-01-13T13:48:15Z")

</div>

Today i sign in, my Guildmembers have completed the Blue Task lvl 8 and i got no Gems! The funny thing is, The Post is telling me I have completed the Blue Task 🙂 but i did not, I just contribute.

---

<div class="post-metadata">

**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [January 14, 2017, 1:23am UTC](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258/5 "2017-01-14T01:23:48Z")

</div>

There is a display bug going around that attributes all task completion to the person opening the mail. (so all tasks will show you as completing them). If you didn’t get any gems then you should submit a ticket to support.

---

<div class="post-metadata">

**Author:** ![PegasusDruide](https://avatars.discourse-cdn.com/v4/letter/p/2acd7d/32.png) [@PegasusDruide](https://community.gemsofwar.com/u/PegasusDruide)\
**Post date:** [January 15, 2017, 4:13pm UTC](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258/6 "2017-01-15T16:13:37Z")

</div>

I did so and send them a Ticket, but after 4 or 5 h i have got the 70 Gems via ingame Post. I’m not sure if the support has fixed this or if waiting a few hours was the key.