# Did Not Receive Ascension Orbs With Offer **URL:** \ **Category:** Bug Reports\ **Created:** [September 3, 2021, 3:19pm UTC](https://community.gemsofwar.com/t/did-not-receive-ascension-orbs-with-offer/71739 "2021-09-03T15:19:59Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Beowolfe63](https://avatars.discourse-cdn.com/v4/letter/b/ba9def/32.png) [@Beowolfe63](https://community.gemsofwar.com/u/Beowolfe63)\ **Post date:** [September 3, 2021, 3:19pm UTC](https://community.gemsofwar.com/t/did-not-receive-ascension-orbs-with-offer/71739/1 "2021-09-03T15:19:59Z")
**Platform, device version and operating system:** Samsung S3 **Screenshot or image:** **What you were expecting to happen, and what actually happened:** _REPLACE THIS TEXT WITH YOUR ISSUE. e.g. This is simply what you were trying to do and what happened instead. ‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_ **How often does this happen? When did it begin happening?** _REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_ **Steps to make it happen again** I purchased the third tier offer as shown below. I received the gems but not the ascension orbs. Please complete the transaction as required. Thank you. ![Screenshot_20210903-100215](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/c/acb299a4d16669f553e65b260d12a50861733133.jpeg) ---
**Author:** ![Dust\_Angel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dust_angel/32/35256_2.png) [@Dust\_Angel](https://community.gemsofwar.com/u/Dust_Angel)\ **Post date:** [September 3, 2021, 3:47pm UTC](https://community.gemsofwar.com/t/did-not-receive-ascension-orbs-with-offer/71739/2 "2021-09-03T15:47:07Z")
You should submit a support ticket here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)