# Did not get my link code before uninstalling **URL:** \ **Category:** Support\ **Created:** [May 1, 2018, 7:36pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831 "2018-05-01T19:36:18Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![FindingPandora](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/findingpandora/32/47403_2.png) [@FindingPandora](https://community.gemsofwar.com/u/FindingPandora)\ **Post date:** [May 1, 2018, 7:36pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/1 "2018-05-01T19:36:18Z")
Hi, I didn’t get my link password before reinstalling the game and now I’m locked out. I have placed a ticket and the response is 3-5 days. Can a Dev just assist me so I can play? ---
**Author:** ![Boudica](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/boudica/32/29887_2.png) [@Boudica](https://community.gemsofwar.com/u/Boudica)\ **Post date:** [May 1, 2018, 8:18pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/2 "2018-05-01T20:18:23Z")
Good luck I have my code. It won’t link and I sent a ticket. Told me 3 to 5 days on a response to the ticket ---
**Author:** ![FindingPandora](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/findingpandora/32/47403_2.png) [@FindingPandora](https://community.gemsofwar.com/u/FindingPandora)\ **Post date:** [May 2, 2018, 12:40am UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/3 "2018-05-02T00:40:55Z")
Any Devs able to hook a brotha up? Pleaaseeeeeeee ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [May 2, 2018, 12:43am UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/4 "2018-05-02T00:43:46Z")
We prioritise account recoveries, please submit a ticket ASAP under ‘Account Recovery’ form. The process requires a support ticket because it is too complicated for the forums. The 3-5 days is a general notice about our maximum timeline to get back to your request, usually (with exceptions of busy updates) we get back to you before 3 days. ---
**Author:** ![FindingPandora](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/findingpandora/32/47403_2.png) [@FindingPandora](https://community.gemsofwar.com/u/FindingPandora)\ **Post date:** [May 2, 2018, 12:55am UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/5 "2018-05-02T00:55:51Z")
Thank you Cyrup! I have submitted it under account. Thank you! ---
**Author:** ![FindingPandora](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/findingpandora/32/47403_2.png) [@FindingPandora](https://community.gemsofwar.com/u/FindingPandora)\ **Post date:** [May 3, 2018, 1:41pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/6 "2018-05-03T13:41:04Z")
Still down and out. ---
**Author:** ![Lotterer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lotterer/32/39916_2.png) [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\ **Post date:** [May 3, 2018, 2:19pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/7 "2018-05-03T14:19:02Z")
You are not alone I have also been locked out of my save. ---
**Author:** ![Elarcadia](https://avatars.discourse-cdn.com/v4/letter/e/77aa72/32.png) [@Elarcadia](https://community.gemsofwar.com/u/Elarcadia)\ **Post date:** [May 3, 2018, 2:25pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/8 "2018-05-03T14:25:06Z")
I’m sure they are trying their best. Always, always, always remember to write down your password from here on out! I had to uninstall/reinstall the game twice myself before everything was working correctly (except chat, that is still broken bah) but I made sure to triple check all my steps before I did it. The moment you get your account back, make sure to save that password somewhere in your phone so you never have to go through waiting again! Settings \> Account \> Show Your Password. ---
**Author:** ![FindingPandora](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/findingpandora/32/47403_2.png) [@FindingPandora](https://community.gemsofwar.com/u/FindingPandora)\ **Post date:** [May 4, 2018, 2:26am UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/9 "2018-05-04T02:26:33Z")
@Cyrup please help? I know there are probably hundreds or more can you assist here? ---
**Author:** ![badaclava](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/badaclava/32/11225_2.png) [@badaclava](https://community.gemsofwar.com/u/badaclava)\ **Post date:** [May 4, 2018, 2:29am UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/10 "2018-05-04T02:29:39Z")
> [@Cyrup](#): > > We prioritise account recoveries, please submit a ticket ASAP under ‘Account Recovery’ form. The process requires a support ticket because it is too complicated for the forums. @Cyrup please help me out here as well… ticket 58942 ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 4, 2018, 2:35am UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/11 "2018-05-04T02:35:05Z")
Did you guys choose “account recovery” as a topic when submitting your ticket? ---
**Author:** ![FindingPandora](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/findingpandora/32/47403_2.png) [@FindingPandora](https://community.gemsofwar.com/u/FindingPandora)\ **Post date:** [May 4, 2018, 2:38am UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/12 "2018-05-04T02:38:20Z")
Yes on Tuesday. ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 4, 2018, 3:02am UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/13 "2018-05-04T03:02:05Z")
Oh ok. I hope they get to your ticket soon. They recieved an unusual amount of tickets since that last update that’s why it takes some time to get an answer. I sent a ticket on Tuesday too but not on that topic. ---
**Author:** ![FindingPandora](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/findingpandora/32/47403_2.png) [@FindingPandora](https://community.gemsofwar.com/u/FindingPandora)\ **Post date:** [May 4, 2018, 1:45pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/14 "2018-05-04T13:45:16Z")
I am back in! Thank you!!! ---
**Author:** ![Lotterer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lotterer/32/39916_2.png) [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\ **Post date:** [May 4, 2018, 4:42pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/15 "2018-05-04T16:42:12Z")
Hopefully I’m soon then ---
**Author:** ![LimpingMission78](https://avatars.discourse-cdn.com/v4/letter/l/a587f6/32.png) [@LimpingMission78](https://community.gemsofwar.com/u/LimpingMission78)\ **Post date:** [May 6, 2018, 1:13pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/16 "2018-05-06T13:13:22Z")
After later update on Android I lost my password and progress even device has been registered. Please advice. On top of it I cannot submit request. Captcha code doesn’t work ☹ ---
**Author:** ![Lotterer](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lotterer/32/39916_2.png) [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\ **Post date:** [May 6, 2018, 6:03pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831/17 "2018-05-06T18:03:41Z")
Try using another device ,I submitted via mobile and it went through just fine only downside is I’ve been waiting on a reply for 4 days now.