# Delve Level 40 All-around Eye **URL:** \ **Category:** Support\ **Created:** [September 5, 2018, 3:56am UTC](https://community.gemsofwar.com/t/delve-level-40-all-around-eye/45251 "2018-09-05T03:56:43Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![MadKaty88](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@MadKaty88](https://community.gemsofwar.com/u/MadKaty88)\ **Post date:** [September 5, 2018, 3:56am UTC](https://community.gemsofwar.com/t/delve-level-40-all-around-eye/45251/1 "2018-09-05T03:56:43Z")
Whilst waiting for the loading screen to close going in to level 40 of The Delve a troop card came up. Went in to the fight and the troop card didn’t disappear off the screen. This meant I had to retreat from the fight and I lost my Delve token. I have missed out on at least 4 treasure and chests and lots of rewards. Sent an email to support but they just sent me here! I didn’t think to take a picture 😞 ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 5, 2018, 4:05am UTC](https://community.gemsofwar.com/t/delve-level-40-all-around-eye/45251/2 "2018-09-05T04:05:52Z")
Hi @MadKaty88 🙂 The email would have explained why your ticket was closed. - What do you mean by the troop card didn’t disappear? - As in the Troop from the loading screen, or one from the team select? - Which Troop? - Was this at the start of the battle or during the match? ---
**Author:** ![MadKaty88](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@MadKaty88](https://community.gemsofwar.com/u/MadKaty88)\ **Post date:** [September 5, 2018, 4:18am UTC](https://community.gemsofwar.com/t/delve-level-40-all-around-eye/45251/3 "2018-09-05T04:18:14Z")
It was the troop from the loading screen, it was shards and it was in the match, right in the middle of my board so I couldn’t see about 8 gems in the middle. Kathryn Sanderson ---
**Author:** ![MadKaty88](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@MadKaty88](https://community.gemsofwar.com/u/MadKaty88)\ **Post date:** [September 5, 2018, 4:19am UTC](https://community.gemsofwar.com/t/delve-level-40-all-around-eye/45251/4 "2018-09-05T04:19:05Z")
Oh and the ticket was closed because apparently it’s a big so not supports problem? Kathryn Sanderson ---
**Author:** ![MadKaty88](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@MadKaty88](https://community.gemsofwar.com/u/MadKaty88)\ **Post date:** [September 5, 2018, 4:28am UTC](https://community.gemsofwar.com/t/delve-level-40-all-around-eye/45251/5 "2018-09-05T04:28:31Z")
Bug not big sorry Kathryn Sanderson