# Crash loading Victory Screen resulting in loss

**URL:** <https://community.gemsofwar.com/t/crash-loading-victory-screen-resulting-in-loss/54067>\
**Category:** Bug Reports\
**Created:** [April 14, 2019, 4:15am UTC](https://community.gemsofwar.com/t/crash-loading-victory-screen-resulting-in-loss/54067 "2019-04-14T04:15:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Rastabaxus](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@Rastabaxus](https://community.gemsofwar.com/u/Rastabaxus)\
**Post date:** [April 14, 2019, 4:15am UTC](https://community.gemsofwar.com/t/crash-loading-victory-screen-resulting-in-loss/54067/1 "2019-04-14T04:15:08Z")

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Twice now when I have won a match, just when the Victory Screen is supposed to load the game crashes and when I go back in to the game it has counted as a loss.  
At first I though nothing of it, the game does crash for me every now and then outside of combat, but now twice in a week after a win. The first time resulted in a GW loss, the second in the end of a Delve, so both pretty annoying especially as I had already won!  
I am playing on an iPhone 6S, this Victory Screen loading crash has only started happening about a week ago, possibly with the latest update? Not sure.  
Thanks for an otherwise great game!

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [May 1, 2019, 5:13am UTC](https://community.gemsofwar.com/t/crash-loading-victory-screen-resulting-in-loss/54067/2 "2019-05-01T05:13:34Z")

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Hi @Rastabaxus! I’m sorry this happened ☹ Unfortunately [I can’t reimburse for delve/guild war rewards](https://gemsofwar.zendesk.com/hc/en-us/articles/360000430695-Reimbursement-for-Delve-and-Guild-War-Rewards) but I have sent some general compensation to your game.

If this keeps happening please submit a ticket to [support here](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) where we can help with technical issues.

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**Author:** ![Rastabaxus](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@Rastabaxus](https://community.gemsofwar.com/u/Rastabaxus)\
**Post date:** [May 1, 2019, 5:42am UTC](https://community.gemsofwar.com/t/crash-loading-victory-screen-resulting-in-loss/54067/3 "2019-05-01T05:42:34Z")

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Thanks Cyrup for the reply. The issue hasn’t happened again, fingers crossed, touch wood etc… If it does, I’ll raise a ticket. Cheers!