# Crash at app startup is back **URL:** \ **Category:** Bug Reports\ **Created:** [April 11, 2019, 1:55am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961 "2019-04-11T01:55:01Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [April 11, 2019, 1:55am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/1 "2019-04-11T01:55:01Z")
**Platform, device version and operating system:** iOS 12.2, iPhone 7 **Screenshot or image:** Could try recording video, but unsure how helpful it would be. **What you were expecting to happen, and what actually happened:** I expected the game to successfully reach the map screen when I pushed the icon from my phone’s home screen. I got the black splash screen, then the image of the Sunken Fleet (usual so far). However, instead of the “Loading Assets” bar, the game then crashed back to iOS’s home screen. **How often does this happen? When did it begin happening?** This has been happening since 3.3, at least. > [@Crash during launch (iOS)](https://community.gemsofwar.com/t/crash-during-launch-ios/44721): > > Platform, device version and operating system iPad Air 2, iOS 10.3.2 What you were expecting to happen, and what actually happened When I attempt to launch the game, it crashes before loading assets. How often does this happen? When did it begin happening? It seems to be happening on first launch every day. Subsequent launches are fine. I have collected a number of these crashes, but this UI doesn’t allow me to attach a zip file. Here’s an excerpt from the crash; perhaps it will help a d… > [@Crash at startup not fixed in 3.4](https://community.gemsofwar.com/t/crash-at-startup-not-fixed-in-3-4/39185): > > Platform, device version and operating system iOS 11.3, iPhone 5S Screenshot or image Wouldn’t help. See description below What you were expecting to happen, and what actually happened Roughly 40% of the time I start GoW, it crashes during the startup. Instead of getting the “Loading Assets” bar, I get dumped unceremoniously to the home screen. 95% of the time, my next attempt to start the game will work perfectly. The crash always happens after the black-and-white splash screen fades and … > [@Need to start game twice on iPad](https://community.gemsofwar.com/t/need-to-start-game-twice-on-ipad/46838): > > Platform, device version and operating system: iPad6 with iOS 11 & 12 What you were expecting to happen, and what actually happened: Tapped game icon on “desktop.” Expected game to start. Instead it crashed to “desktop” just before reaching the panning backgrounds. Game starts fine on second attempt. How often does this happen? When did it begin happening? This happens about once a day on the iPad. Certainly not every time I start the game, though. Started happening when I got my iPad6, r… **Steps to make it happen again** 1. Use enough other apps that Gems is offloaded from memory and has to start up from scratch. 2. Attempt to start Gems, either from the home screen or from the side-scrolling app selection menu (whose name escapes me right now). 3. Pray the game starts normally. 4. If step 3 didn’t work, you’ve reproduced the crash. **Attached crash reports** **I reinstalled the game last night; it did not resolve the issue** Apologies for the flood of replies below this post. I could not figure out how to place the crash reports in a quote box; Discourse kept ignoring the “[quote]” markup. ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [April 11, 2019, 1:58am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/2 "2019-04-11T01:58:16Z")
**Crash report 1** {“app\_name”:“gemsofwar”,“timestamp”:“2019-04-11 10:33:51.89 +0900”,“app\_version”:“4.3.007”,“slice\_uuid”:“1521fe1e-cedb-3adb-9057-d76ad341b1ba”,“adam\_id”:897954560,“build\_version”:“4300007”,“bundleID”:“com.505games.gemsofwar”,“share\_with\_app\_devs”:false,“is\_first\_party”:false,“bug\_type”:“109”,“os\_version”:“iPhone OS 12.2 (16E227)”,“incident\_id”:“990A5D20-DB4F-4892-8582-07FC216D98EE”,“name”:“gemsofwar”} Incident Identifier: 990A5D20-DB4F-4892-8582-07FC216D98EE CrashReporter Key: d89c48b3b6d2c654016dc87cf37de71918d76f0c Hardware Model: iPhone9,1 Process: gemsofwar [13209] Path: /private/var/containers/Bundle/Application/2A7965F0-7BFD-4F77-87BE-E4907B72F6A2/gemsofwar.app/gemsofwar Identifier: com.505games.gemsofwar Version: 4300007 (4.3.007) AppStoreTools: 10B63 AppVariant: 1:iPhone9,1:12 Code Type: ARM-64 (Native) Role: Non UI Parent Process: launchd [1] Coalition: com.505games.gemsofwar [914] Date/Time: 2019-04-11 10:33:51.4624 +0900 Launch Time: 2019-04-11 10:33:44.1843 +0900 OS Version: iPhone OS 12.2 (16E227) Baseband Version: 5.55.00 Report Version: 104 Exception Type: EXC\_BAD\_ACCESS (SIGSEGV) Exception Subtype: KERN\_INVALID\_ADDRESS at 0x0000000000000000 VM Region Info: 0 is not in any region. Bytes before following region: 4370366464 REGION TYPE START - END [VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START —\> \_\_TEXT 00000001047e8000-00000001047ec000 [16K] r-x/r-x SM=COW …app/gemsofwar ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [April 11, 2019, 1:59am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/3 "2019-04-11T01:59:18Z")
**Crash report 2** {“app\_name”:“gemsofwar”,“timestamp”:“2019-04-11 02:16:00.23 +0900”,“app\_version”:“4.3.007”,“slice\_uuid”:“1521fe1e-cedb-3adb-9057-d76ad341b1ba”,“adam\_id”:897954560,“build\_version”:“4300007”,“bundleID”:“com.505games.gemsofwar”,“share\_with\_app\_devs”:false,“is\_first\_party”:false,“bug\_type”:“109”,“os\_version”:“iPhone OS 12.2 (16E227)”,“incident\_id”:“068B69DE-EC46-4D99-AEBF-E3D0E32DEAE3”,“name”:“gemsofwar”} Incident Identifier: 068B69DE-EC46-4D99-AEBF-E3D0E32DEAE3 CrashReporter Key: d89c48b3b6d2c654016dc87cf37de71918d76f0c Hardware Model: iPhone9,1 Process: gemsofwar [11999] Path: /private/var/containers/Bundle/Application/2A7965F0-7BFD-4F77-87BE-E4907B72F6A2/gemsofwar.app/gemsofwar Identifier: com.505games.gemsofwar Version: 4300007 (4.3.007) AppStoreTools: 10B63 AppVariant: 1:iPhone9,1:12 Code Type: ARM-64 (Native) Role: Non UI Parent Process: launchd [1] Coalition: com.505games.gemsofwar [854] Date/Time: 2019-04-11 02:15:59.8279 +0900 Launch Time: 2019-04-11 02:15:52.0807 +0900 OS Version: iPhone OS 12.2 (16E227) Baseband Version: 5.55.00 Report Version: 104 Exception Type: EXC\_BAD\_ACCESS (SIGSEGV) Exception Subtype: KERN\_INVALID\_ADDRESS at 0x0000000000000000 VM Region Info: 0 is not in any region. Bytes before following region: 4306829312 REGION TYPE START - END [VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START —\> \_\_TEXT 0000000100b50000-0000000100b54000 [16K] r-x/r-x SM=COW …app/gemsofwar ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [April 11, 2019, 1:59am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/4 "2019-04-11T01:59:53Z")
**Crash report 3** {“app\_name”:“gemsofwar”,“timestamp”:“2019-04-11 00:45:30.63 +0900”,“app\_version”:“4.3.007”,“slice\_uuid”:“1521fe1e-cedb-3adb-9057-d76ad341b1ba”,“adam\_id”:897954560,“build\_version”:“4300007”,“bundleID”:“com.505games.gemsofwar”,“share\_with\_app\_devs”:false,“is\_first\_party”:false,“bug\_type”:“109”,“os\_version”:“iPhone OS 12.2 (16E227)”,“incident\_id”:“43F37E34-46BF-4903-BA4A-A83E62546CC4”,“name”:“gemsofwar”} Incident Identifier: 43F37E34-46BF-4903-BA4A-A83E62546CC4 CrashReporter Key: d89c48b3b6d2c654016dc87cf37de71918d76f0c Hardware Model: iPhone9,1 Process: gemsofwar [11818] Path: /private/var/containers/Bundle/Application/2A7965F0-7BFD-4F77-87BE-E4907B72F6A2/gemsofwar.app/gemsofwar Identifier: com.505games.gemsofwar Version: 4300007 (4.3.007) AppStoreTools: 10B63 AppVariant: 1:iPhone9,1:12 Code Type: ARM-64 (Native) Role: Non UI Parent Process: launchd [1] Coalition: com.505games.gemsofwar [837] Date/Time: 2019-04-11 00:45:30.3527 +0900 Launch Time: 2019-04-11 00:45:23.6131 +0900 OS Version: iPhone OS 12.2 (16E227) Baseband Version: 5.55.00 Report Version: 104 Exception Type: EXC\_BAD\_ACCESS (SIGSEGV) Exception Subtype: KERN\_INVALID\_ADDRESS at 0x0000000000000000 VM Region Info: 0 is not in any region. Bytes before following region: 4305518592 REGION TYPE START - END [VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START —\> \_\_TEXT 0000000100a10000-0000000100a14000 [16K] r-x/r-x SM=COW …app/gemsofwar ---
**Author:** ![Starlite](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/starlite/32/43018_2.png) [@Starlite](https://community.gemsofwar.com/u/Starlite)\ **Post date:** [April 11, 2019, 4:38am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/5 "2019-04-11T04:38:31Z")
I hadn’t seen it for a while, but it happened again 2 days ago. So, yeah… ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [April 21, 2019, 11:43pm UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/6 "2019-04-21T23:43:10Z")
I am resurfacing this thread, since Bug Report Tuesday came and went last week with no attention from Cyrup or Kafka. And the problem being reported has not abated. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [April 21, 2019, 11:59pm UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/7 "2019-04-21T23:59:16Z")
Please be aware that it is currently Easter, and our support team is not in office. We will be with you as soon as we can when normal office hours resume. In the meantime, have you tried re-downloading the app? (I’m sure you have, I just need to check.) ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [April 22, 2019, 12:05am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/8 "2019-04-22T00:05:56Z")
Yup, I have. And I also know it isn’t Tuesday yet. Just wanted this closer to the top so it isn’t missed a second week in a row. Enjoy your holiday! ---
**Author:** ![Slypenslyde](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slypenslyde/32/30373_2.png) [@Slypenslyde](https://community.gemsofwar.com/u/Slypenslyde)\ **Post date:** [April 22, 2019, 1:54am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/9 "2019-04-22T01:54:38Z")
Yeah, this has been chronic since the Unity update, whatever that was. It seems like I always have to try starting the app twice. ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [April 22, 2019, 1:02pm UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/10 "2019-04-22T13:02:32Z")
> [@Grundulum](#): > > Apologies for the flood of replies below this post. I could not figure out how to place the crash reports in a quote box; Discourse kept ignoring the “[quote]” markup. Try the Blockquote markup, if you still want it – a ‘\>’ on each new line of the quote (without the 's). ‘\> Blockquote’ becomes > Blockquote ‘\> I am’ '\> ‘\> a Blockquote, flowing over many, many lines. Others have flowed over more lines than me, but these are my lines, and I am the Blockquote that flows over them.’ becomes > I am > > a Blockquote, flowing over many, many lines. Others have flowed over more lines than me, but these are my lines, and I am the Blockquote that flows over them. Not sure why the [quote] one didn’t work. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [May 1, 2019, 6:59am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/11 "2019-05-01T06:59:16Z")
Sorry for the delayed reply we got snowed under by an unexpected amount of support requests there… I’ve forwarded the crash reports to the Dev who solved the crash issue last time. I’ll follow up here when I have more info. ---
**Author:** ![Starlite](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/starlite/32/43018_2.png) [@Starlite](https://community.gemsofwar.com/u/Starlite)\ **Post date:** [May 23, 2019, 9:59am UTC](https://community.gemsofwar.com/t/crash-at-app-startup-is-back/53961/12 "2019-05-23T09:59:13Z")
Unfortunately, this bug returned again a few weeks ago, and got noticeably worse with v4.3.5.