# \[Contact Support\] Пропало облачное сохранение

**URL:** <https://community.gemsofwar.com/t/contact-support/86978>\
**Category:** Feature Requests and Game feedback\
**Created:** [January 24, 2025, 12:50am UTC](https://community.gemsofwar.com/t/contact-support/86978 "2025-01-24T00:50:54Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![detailedmatch10](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@detailedmatch10](https://community.gemsofwar.com/u/detailedmatch10)\
**Post date:** [January 24, 2025, 12:50am UTC](https://community.gemsofwar.com/t/contact-support/86978/1 "2025-01-24T00:50:54Z")

</div>

Пропало облачное сохранение, пишет ошибка C507 Можно помочь? Иначе 10 лет игры коту под хвост

---

<div class="post-metadata">

**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [January 24, 2025, 12:56am UTC](https://community.gemsofwar.com/t/contact-support/86978/2 "2025-01-24T00:56:02Z")

</div>

Please submit a ticket here:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013555](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555)

---

<div class="post-metadata">

**Author:** ![Shzzu](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shzzu/32/100002_2.png) [@Shzzu](https://community.gemsofwar.com/u/Shzzu)\
**Post date:** [January 24, 2025, 12:31pm UTC](https://community.gemsofwar.com/t/contact-support/86978/3 "2025-01-24T12:31:56Z")

</div>

У меня после переустановки была облачная ошибка. Поиграл за нуба, пока в настройки не смог заходить, там через емайл привязал старый аккаунт