# \[Contact Support\] - \[XBOX\] Crashes during any cutscene

**URL:** <https://community.gemsofwar.com/t/contact-support-xbox-crashes-during-any-cutscene/75788>\
**Category:** Bug Reports\
**Created:** [June 18, 2022, 10:54pm UTC](https://community.gemsofwar.com/t/contact-support-xbox-crashes-during-any-cutscene/75788 "2022-06-18T22:54:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![The\_UrVile](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@The\_UrVile](https://community.gemsofwar.com/u/The_UrVile)\
**Post date:** [June 18, 2022, 10:54pm UTC](https://community.gemsofwar.com/t/contact-support-xbox-crashes-during-any-cutscene/75788/1 "2022-06-18T22:54:20Z")

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Ever since they changed these dialog scenes so everything in on one screen, it almost always kicks me back to the Xbox One home screen before the battle loads. Is this being addressed? Been like this for at least a month. Tested on various kingdom s before this post. Here are the three screens I see before the crash

 ![delme](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/1/713835150404105ba4085aa736c1f3331bc4a257.jpeg)

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\
**Post date:** [June 19, 2022, 11:09pm UTC](https://community.gemsofwar.com/t/contact-support-xbox-crashes-during-any-cutscene/75788/2 "2022-06-19T23:09:34Z")

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Hey @The_UrVile !

I’m sorry to hear that your having this issue! So this can be looked into in detail, can you please contact our Support Team here; [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)

OminousGMan - Support Human 🕵️‍♂️

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**Author:** ![The\_UrVile](https://avatars.discourse-cdn.com/v4/letter/t/4da419/32.png) [@The\_UrVile](https://community.gemsofwar.com/u/The_UrVile)\
**Post date:** [June 20, 2022, 3:29am UTC](https://community.gemsofwar.com/t/contact-support-xbox-crashes-during-any-cutscene/75788/3 "2022-06-20T03:29:02Z")

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omfg your support ticket form doesn’t work either. That’s it f this game I’m out

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\
**Post date:** [June 20, 2022, 3:39am UTC](https://community.gemsofwar.com/t/contact-support-xbox-crashes-during-any-cutscene/75788/4 "2022-06-20T03:39:21Z")

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Hey @The_UrVile

I can see that your Support Ticket was received. We’ll get the team looking into this 🙂

OminousGMan - Support Human 🕵️‍♂️