# \[Contact Support\] Underspire still hasn't reset

**URL:** <https://community.gemsofwar.com/t/contact-support-underspire-still-hasnt-reset/83349>\
**Category:** Bug Reports\
**Created:** [February 21, 2024, 1:52am UTC](https://community.gemsofwar.com/t/contact-support-underspire-still-hasnt-reset/83349 "2024-02-21T01:52:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gohanman](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gohanman/32/62851_2.png) [@gohanman](https://community.gemsofwar.com/u/gohanman)\
**Post date:** [February 21, 2024, 1:52am UTC](https://community.gemsofwar.com/t/contact-support-underspire-still-hasnt-reset/83349/1 "2024-02-21T01:52:40Z")

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**Platform, device version and operating system:**  
Xbox One

**What you were expecting to happen, and what actually happened:**  
With weekly reset, Underspire should have a new map and new requirements for the kingdom of the week. Instead, it doesn’t.

**How often does this happen? When did it begin happening?**  
Pretty frequently. Began happening when this game mode was introduced.

**Steps to make it happen again**  
Play the game.

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**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\
**Post date:** [February 21, 2024, 10:27pm UTC](https://community.gemsofwar.com/t/contact-support-underspire-still-hasnt-reset/83349/2 "2024-02-21T22:27:16Z")

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Hello 🙂

As this issue requires further investigation:

- Please provide your invite code for further investigation.
- Please also provide any screencaptures or recorded screen footage of your Underspire Map!

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**Author:** ![gohanman](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gohanman/32/62851_2.png) [@gohanman](https://community.gemsofwar.com/u/gohanman)\
**Post date:** [February 21, 2024, 11:33pm UTC](https://community.gemsofwar.com/t/contact-support-underspire-still-hasnt-reset/83349/3 "2024-02-21T23:33:05Z")

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![IMG_1037](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/b/bb10fad4e9e9d44d782b8e773e7fc1815aacab98.jpeg)  
Invite Code: GOHANMAN\_FXBM

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**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\
**Post date:** [February 22, 2024, 10:26pm UTC](https://community.gemsofwar.com/t/contact-support-underspire-still-hasnt-reset/83349/4 "2024-02-22T22:26:21Z")

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Hello 🙂

Please contact Support via Ticket for this issue, for your own personal security as this issue may involve further escalation.

In the Support Ticket, please include:

- Invite Code
- Details of the issue
- Any recorded footage/screencaptures that you have.