# \[Contact Support} Unable to use chat on Wifi

**URL:** <https://community.gemsofwar.com/t/contact-support-unable-to-use-chat-on-wifi/78917>\
**Category:** Support\
**Created:** [February 11, 2023, 1:49am UTC](https://community.gemsofwar.com/t/contact-support-unable-to-use-chat-on-wifi/78917 "2023-02-11T01:49:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Muir](https://avatars.discourse-cdn.com/v4/letter/m/4491bb/32.png) [@Muir](https://community.gemsofwar.com/u/Muir)\
**Post date:** [February 11, 2023, 1:49am UTC](https://community.gemsofwar.com/t/contact-support-unable-to-use-chat-on-wifi/78917/1 "2023-02-11T01:49:40Z")

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**Platform, device version and operating system:**

Samsung S21 5G - SM- G991B/DS  
One U.I - 5.0  
Android - 13

**Screenshot or image:**

 ![Screenshot_20230211_143855](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/3/e3aebb905610ca9c9fbe56eacbbb4351f0ab225e.jpeg)  
 ![Screenshot_20230211_143735](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/d/fd893dc847a3e6fb1261a673542cf8256cc91562.jpeg)

**What you were expecting to happen, and what actually happened:**  
Chat does not work at all on Wifi, this occurs no matter whether the game was launched when already connected to Wifi or if it auto connected while playing which immediately disconnects chat.

**How often does this happen? When did it begin happening?**  
This happened earlier in the week but I ignored it but now its permanently disconnected the second I connect to wifi for at least one day but could have been since Monday reset.

**Steps to make it happen again**  
Connect to wifi, nothing else seems to matter.

_Additional Info_  
Another guild member has had similar/same issue. No specifics to add saddly.

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**Author:** ![Muir](https://avatars.discourse-cdn.com/v4/letter/m/4491bb/32.png) [@Muir](https://community.gemsofwar.com/u/Muir)\
**Post date:** [February 12, 2023, 7:28am UTC](https://community.gemsofwar.com/t/contact-support-unable-to-use-chat-on-wifi/78917/2 "2023-02-12T07:28:37Z")

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Another guild member is having the exact same issue.

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\
**Post date:** [February 12, 2023, 9:55pm UTC](https://community.gemsofwar.com/t/contact-support-unable-to-use-chat-on-wifi/78917/3 "2023-02-12T21:55:57Z")

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Hey @Muir

I’m sorry to see that you’re having this issue when trying to connect to the in-game chat. Could you and you’re guild member please contact our support team here; [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)

They’ll be able to look into this in detail and get it fixed 🙂

OminousGMan - Support Human 🕵️‍♂️