# \[Contact Support\] Unable to log in on xbox

**URL:** https://community.gemsofwar.com/t/contact-support-unable-to-log-in-on-xbox/84362
**Category:** Bug Reports
**Created:** [June 3, 2024, 5:14pm UTC](https://community.gemsofwar.com/t/contact-support-unable-to-log-in-on-xbox/84362 "2024-06-03T17:14:26Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Beckybook](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@Beckybook](https://community.gemsofwar.com/u/Beckybook)
#### Post date: [June 3, 2024, 5:14pm UTC](https://community.gemsofwar.com/t/contact-support-unable-to-log-in-on-xbox/84362/1 "2024-06-03T17:14:26Z")

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**Platform, device version and operating system:**  
XBOX Series X

**Screenshot or image:**

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/7/e711c9bb18f75e8c978982934584250f35580b97.jpeg)

**What you were expecting to happen, and what actually happened:**  
I’ve not been able to log in since Sunday. I’ve checked server status. I’ve restarted the game and restarted my console. I’ve uninstalled the game and re installed it

**How often does this happen? When did it begin happening?**  
Every time

**Steps to make it happen again**  
Every time I try to log in

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### Author: ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [June 3, 2024, 9:21pm UTC](https://community.gemsofwar.com/t/contact-support-unable-to-log-in-on-xbox/84362/2 "2024-06-03T21:21:15Z")

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Hello 🙂

For your privacy and security, please contact Support via Ticket with the same information you have provided here.