# \[Contact Support\] Unable to find valid cloud save error
**URL:** https://community.gemsofwar.com/t/contact-support-unable-to-find-valid-cloud-save-error/86599
**Category:** Bug Reports
**Created:** [December 7, 2024, 8:58am UTC](https://community.gemsofwar.com/t/contact-support-unable-to-find-valid-cloud-save-error/86599 "2024-12-07T08:58:44Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@elvanaGOW](https://community.gemsofwar.com/u/elvanaGOW)
#### Post date: [December 7, 2024, 8:58am UTC](https://community.gemsofwar.com/t/contact-support-unable-to-find-valid-cloud-save-error/86599/1 "2024-12-07T08:58:44Z")
i got this error on my android phone after reinstalling the game on a my phone, the game is running fine on steam but can’t load my account on phone although it used to run fine a while back on the same phone
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### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [December 8, 2024, 8:27pm UTC](https://community.gemsofwar.com/t/contact-support-unable-to-find-valid-cloud-save-error/86599/2 "2024-12-08T20:27:34Z")
Hello 🙂
For your own privacy and security, please contact Support via Ticket, so that we may help you further.
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### Author:  [@elvanaGOW](https://community.gemsofwar.com/u/elvanaGOW)
#### Post date: [December 24, 2024, 12:26am UTC](https://community.gemsofwar.com/t/contact-support-unable-to-find-valid-cloud-save-error/86599/3 "2024-12-24T00:26:51Z")
done, sorry for the very late respond
and thanks