# \[Contact Support\] Switch Faction not available

**URL:** https://community.gemsofwar.com/t/contact-support-switch-faction-not-available/82427
**Category:** Bug Reports
**Created:** [December 8, 2023, 8:20am UTC](https://community.gemsofwar.com/t/contact-support-switch-faction-not-available/82427 "2023-12-08T08:20:01Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Switchplayer](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@Switchplayer](https://community.gemsofwar.com/u/Switchplayer)
#### Post date: [December 8, 2023, 8:20am UTC](https://community.gemsofwar.com/t/contact-support-switch-faction-not-available/82427/1 "2023-12-08T08:20:01Z")

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**Nintendo switch**

**Screenshot or image:**

**What you were expecting to happen, and what actually happened:**  
New faction Court of foxes not available on underworld map. Faction assault in games meny let me buy six tiers, will the non-visible faction be leveled if I play the assualt mode? Also, purchased weapon not visible in wea9on collection. I expect the new faction to be available or complete refund of diamonds spent on tiers.

**How often does this happen? When did it begin happening?**  
As of today.

**Steps to make it happen again**  
No idea.

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### Author: ![kasskados](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kasskados/32/59408_2.png) [@kasskados](https://community.gemsofwar.com/u/kasskados)
#### Post date: [December 8, 2023, 8:56am UTC](https://community.gemsofwar.com/t/contact-support-switch-faction-not-available/82427/2 "2023-12-08T08:56:10Z")

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I crafted the new weapon from new faction in soulforge and not got it in my collection ! 😢

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### Author: ![badgones](https://avatars.discourse-cdn.com/v4/letter/b/f4b2a3/32.png) [@badgones](https://community.gemsofwar.com/u/badgones)
#### Post date: [December 8, 2023, 9:22am UTC](https://community.gemsofwar.com/t/contact-support-switch-faction-not-available/82427/3 "2023-12-08T09:22:39Z")

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Hi Devs,

Could you fix this ridiculous issue please ?

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### Author: ![Darkborne](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkborne/32/95796_2.png) [@Darkborne](https://community.gemsofwar.com/u/Darkborne)
#### Post date: [December 8, 2023, 3:09pm UTC](https://community.gemsofwar.com/t/contact-support-switch-faction-not-available/82427/4 "2023-12-08T15:09:51Z")

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@kasskados Don’t worry bud, I’m sure they r working on it.🤣

(Oh, wait, it’s the weekend, nevermind).

Hopefully it doesn’t take over 2 years to make that court scepter weapon available…

I’m not going to touch the court of foxes faction event and just treat it like a swarm of killer hornets waiting to attack me outside my home.

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### Author: ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [December 12, 2023, 12:22am UTC](https://community.gemsofwar.com/t/contact-support-switch-faction-not-available/82427/5 "2023-12-12T00:22:52Z")

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Hello 🙂

Please Contact Support via Tickets with a screencapture of your purchase receipt!

Please also provide an Invite Code in the same ticket.

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### Author: ![Darkborne](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkborne/32/95796_2.png) [@Darkborne](https://community.gemsofwar.com/u/Darkborne)
#### Post date: [December 12, 2023, 2:38am UTC](https://community.gemsofwar.com/t/contact-support-switch-faction-not-available/82427/6 "2023-12-12T02:38:38Z")

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![IMG_20231211_193229288_HDR](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/4/e4c6ac500585b61de2a03f1dc4f6b5784bb03b09.jpeg)

@Bramble the court scepter shows up in my inventory now, so I believe that Nintendo Switch users that bought tier IV in the faction event also have this weapon as well.👍