# \[Contact Support\] PvP Premium Pass not rewarding Immortal Raqiyah souls

**URL:** https://community.gemsofwar.com/t/contact-support-pvp-premium-pass-not-rewarding-immortal-raqiyah-souls/86042
**Category:** Bug Reports
**Created:** [October 7, 2024, 5:08pm UTC](https://community.gemsofwar.com/t/contact-support-pvp-premium-pass-not-rewarding-immortal-raqiyah-souls/86042 "2024-10-07T17:08:29Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![fmackenz](https://avatars.discourse-cdn.com/v4/letter/f/6de8d8/32.png) [@fmackenz](https://community.gemsofwar.com/u/fmackenz)
#### Post date: [October 7, 2024, 5:08pm UTC](https://community.gemsofwar.com/t/contact-support-pvp-premium-pass-not-rewarding-immortal-raqiyah-souls/86042/1 "2024-10-07T17:08:29Z")

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PC windows 10

**Screenshot or image:**

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/2/b2e1cac49c75a1b9f5d0a55df526dfee879a4452.jpeg)  
 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/a/6a2d6334b8326cf3460b254851ee91c781a0ccd6.jpeg)

**What you were expecting to happen, and what actually happened:**  
I expected to receive 150 Raqiyah immortal souls, I did not.

**How often does this happen? When did it begin happening?**  
10/7/2024

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### Author: ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [October 7, 2024, 9:51pm UTC](https://community.gemsofwar.com/t/contact-support-pvp-premium-pass-not-rewarding-immortal-raqiyah-souls/86042/2 "2024-10-07T21:51:43Z")

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Hello, 🙂

Please contact Support via Ticket for your missing item.