# \[Contact Support\] Purchase issue/items not received

**URL:** https://community.gemsofwar.com/t/contact-support-purchase-issue-items-not-received/80877
**Category:** Bug Reports
**Created:** [August 10, 2023, 4:04am UTC](https://community.gemsofwar.com/t/contact-support-purchase-issue-items-not-received/80877 "2023-08-10T04:04:59Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Qurikydiggs](https://avatars.discourse-cdn.com/v4/letter/q/f0a364/32.png) [@Qurikydiggs](https://community.gemsofwar.com/u/Qurikydiggs)
#### Post date: [August 10, 2023, 4:04am UTC](https://community.gemsofwar.com/t/contact-support-purchase-issue-items-not-received/80877/1 "2023-08-10T04:04:59Z")

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Platform, device version and operating system:

Xbox Series S/X

What you were expecting to happen, and what actually happened:

I purchased Underspire Lantern booster and legends reborn tier 1 and did not receive either of them.

How often does this happen? When did it begin happening?

It happens every time these types of purchases are made. It started approximately 8 months ago.

Steps to make it happen again:

Open Underspire, navigate to purchase menu, select lantern booster, pay $1.99 plus tax. Transaction successful but do not receive items

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### Author: ![Cairnso](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@Cairnso](https://community.gemsofwar.com/u/Cairnso)
#### Post date: [August 10, 2023, 5:55am UTC](https://community.gemsofwar.com/t/contact-support-purchase-issue-items-not-received/80877/2 "2023-08-10T05:55:35Z")

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Try restarting the game for the Lanterns to show up. I had to and it worked the first week.

If you mean the ‘Bonus’ Deeds in legends reborn, you have to select and click them, its not automatic.

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### Author: ![Qurikydiggs](https://avatars.discourse-cdn.com/v4/letter/q/f0a364/32.png) [@Qurikydiggs](https://community.gemsofwar.com/u/Qurikydiggs)
#### Post date: [August 10, 2023, 2:30pm UTC](https://community.gemsofwar.com/t/contact-support-purchase-issue-items-not-received/80877/3 "2023-08-10T14:30:25Z")

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Lanterns do not show up after restarting game.

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### Author: ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [August 10, 2023, 11:29pm UTC](https://community.gemsofwar.com/t/contact-support-purchase-issue-items-not-received/80877/4 "2023-08-10T23:29:57Z")

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Hello 🙂

@Qurikydiggs  
For privacy and security purposes, please Contact Support via Ticket.

Please also provide the following details **in your Ticket**

- Invite Code
- Platform/Device
- Purchase Type (What did you buy?)
- Purchase Receipt