# \[contact support\] Premium pass pvp problem

**URL:** <https://community.gemsofwar.com/t/contact-support-premium-pass-pvp-problem/90375>\
**Category:** Support\
**Created:** [November 5, 2026, 6:19pm UTC](https://community.gemsofwar.com/t/contact-support-premium-pass-pvp-problem/90375 "2026-11-05T18:19:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![cor60landz](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@cor60landz](https://community.gemsofwar.com/u/cor60landz)\
**Post date:** [November 5, 2026, 6:19pm UTC](https://community.gemsofwar.com/t/contact-support-premium-pass-pvp-problem/90375/1 "2026-11-05T18:19:15Z")

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I just bought premium pass today. I didn’t collected anything. Please help me.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [November 5, 2026, 9:15pm UTC](https://community.gemsofwar.com/t/contact-support-premium-pass-pvp-problem/90375/2 "2026-11-05T21:15:27Z")

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You need to contact support, with your invite code and a copy of your receipt.

Couple of common things I see though, when people reach out about missing purchases

- Check the rewards **aren’t sitting waiting in your inbox**
- If you are on console go into your Settings \> Account \> Check for Purchases, allow to run.
  - If they still don’t appear after this, then submit a ticket.

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**Author:** ![cor60landz](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@cor60landz](https://community.gemsofwar.com/u/cor60landz)\
**Post date:** [November 5, 2026, 10:19pm UTC](https://community.gemsofwar.com/t/contact-support-premium-pass-pvp-problem/90375/3 "2026-11-05T22:19:21Z")

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I got the rewards of premium pass pvp but the problem in the game It won’t collect all season rewards.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [November 5, 2026, 10:26pm UTC](https://community.gemsofwar.com/t/contact-support-premium-pass-pvp-problem/90375/4 "2026-11-05T22:26:03Z")

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Anything you would have already unlocked from the premium rewards, is sent to your inbox  
Everything else on the track should be things you haven’t unlocked yet

If the collect button is greyed out, it would be because you have already collected all the free rewards for where you are up to (the premium rewards in your inbox)

Again, you should submit a ticket to support with your invite code, so they can look into it further.

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**Author:** ![morose](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@morose](https://community.gemsofwar.com/u/morose)\
**Post date:** [November 6, 2026, 12:23am UTC](https://community.gemsofwar.com/t/contact-support-premium-pass-pvp-problem/90375/5 "2026-11-06T00:23:15Z")

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hope this helps - for some reason these people dump rewards in 2 different places - its a mistake to query this because you end up on their bully list - why 2 different places is in fact your fault for not looking everywhere - thats just how they are - yeah i got that in writing from them a long time ago…