# \[Contact Support\] Pet Game Crash

**URL:** <https://community.gemsofwar.com/t/contact-support-pet-game-crash/84487>\
**Category:** Bug Reports\
**Created:** [June 22, 2024, 5:00pm UTC](https://community.gemsofwar.com/t/contact-support-pet-game-crash/84487 "2024-06-22T17:00:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Darkborne](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkborne/32/95796_2.png) [@Darkborne](https://community.gemsofwar.com/u/Darkborne)\
**Post date:** [June 22, 2024, 5:00pm UTC](https://community.gemsofwar.com/t/contact-support-pet-game-crash/84487/1 "2024-06-22T17:00:06Z")

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**Platform, device version and operating system:**  
Nintendo Switch

**Screenshot or image:**

 ![IMG_20240622_105208546_HDR](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/b/1b7ab2152819ba13702f62d8fb6be8b6d6c31bea.jpeg)

**What you were expecting to happen, and what actually happened:**  
I wanted to view my pet collection, but my game froze up and crashed, giving me an error code.

**How often does this happen? When did it begin happening?**  
Every time I try to view my pet collection, my game crashes. I have tried multiple times to access my pets, but the game keeps crashing.

**Steps to make it happen again**  
Try to view my pets and the game will crash. Even if you exit out of the pet menu, the game will lock up and force you to restart the game.

My invite code is: DARKBORNE\_GGXJ

Please help @Bramble👍

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**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\
**Post date:** [June 23, 2024, 10:27pm UTC](https://community.gemsofwar.com/t/contact-support-pet-game-crash/84487/2 "2024-06-23T22:27:57Z")

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Hello 🙂

As this particular issue requires further assistance, and for your privacy and security - Please contact Support via Ticket in order for the development team to investigate this technical issue further.

In the Technical Issue Ticket, please include the following:

- Platform
- Invite Code
- Issue

In the meantime, I’ll let the team know about the pet collection crashing on your account.

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<div class="post-metadata">

**Author:** ![Darkborne](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkborne/32/95796_2.png) [@Darkborne](https://community.gemsofwar.com/u/Darkborne)\
**Post date:** [June 23, 2024, 10:44pm UTC](https://community.gemsofwar.com/t/contact-support-pet-game-crash/84487/3 "2024-06-23T22:44:05Z")

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Thank you, I will be sending a support ticket soon.👍